Birgit Schenk
Biographic Data
| ID | 7397261 |
|---|---|
| NAME | Birgit Schenk |
| GIVEN NAMES | Birgit |
| FAMILY NAME | Schenk |
| SIGNATURE | SCHENK B |
| AFFILIATIONS | University of Applied Sciences - Public Administration and Finance Ludwigsburg |
| ORCID | 0000-0002-0935-5516 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
What citizens experience and how omni-channel could help–insights from a building permit case
Purpose By increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems citizens encounter when they use a complex public service: preparation of an application for a building permit. In the light of the popularity of omnichannel approaches, the study then explores how omni-channel could help to address the problems which have been identified. Desi…
Innovative Services und Prozesse für Kommunen
When the System Does Not Fit
No prominent works on this page.
When the System Does Not Fit
Innovative Services und Prozesse für Kommunen
What citizens experience and how omni-channel could help–insights from a building permit case
Purpose By increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems citizens encounter when they use a complex public service: preparation of an application for a building permit. In the light of the popularity of omnichannel approaches, the study then explores how omni-channel could help to address the problems which have been identified. Desi…
Computer Science (3 works) · Business (2 works) · Knowledge management (2 works) · Political science (2 works) · Public relations (2 works) · Sociology (2 works) · Agency (philosophy (1 work) · Bureaucracy (1 work) · Competence (human resources (1 work) · Computer security (1 work)