Sophie Parslow
Biographic Data
| ID | 751261 |
|---|---|
| NAME | Sophie Parslow |
| GIVEN NAMES | Sophie |
| FAMILY NAME | Parslow |
| SIGNATURE | PARSLOW S |
| AFFILIATIONS | Loughborough University |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 3 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 1 |
Evolving repair strategies and recipient design
How categorization impacts the design of requests
Marketing research shows that organizations tailor communication for particular customer 'segments', but little is known about the live design of interaction for different categories. To investigate this, we examine telephone calls to a holiday sales call-centre (for 'seniors') and a university admissions call-centre (for 'young' students). While topically different, call-takers in both datasets requested callers' email addresses in order to prog…
How categorization impacts the design of requests
Marketing research shows that organizations tailor communication for particular customer 'segments', but little is known about the live design of interaction for different categories. To investigate this, we examine telephone calls to a holiday sales call-centre (for 'seniors') and a university admissions call-centre (for 'young' students). While topically different, call-takers in both datasets requested callers' email addresses in order to prog…
How categorization impacts the design of requests
Marketing research shows that organizations tailor communication for particular customer 'segments', but little is known about the live design of interaction for different categories. To investigate this, we examine telephone calls to a holiday sales call-centre (for 'seniors') and a university admissions call-centre (for 'young' students). While topically different, call-takers in both datasets requested callers' email addresses in order to prog…
Evolving repair strategies and recipient design
Business (2 works) · Computer Science (2 works) · Language, Discourse, Communication Strategies (2 works) · Linguistics (2 works) · Political science (2 works) · Artificial Intelligence (1 work) · Artificial Intelligence (1 work) · Call centre (1 work) · Categorization (1 work) · Communication (1 work)