Tim Rens de Boer
Biographic Data
| ID | 7775061 |
|---|---|
| NAME | Tim Rens de Boer |
| GIVEN NAMES | Tim Rens |
| FAMILY NAME | de Boer |
| SIGNATURE | DE BOER T R |
| AFFILIATIONS | Centrum Wiskunde & Informatica |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Forecasting call and chat volumes at online helplines for mental health
(S)ARIMA models can best be used to forecast the number of daily chats and phone calls with a MAPE of less than 10 in short-term forecasting. These models perform better than other models showing that the number of arrivals depends on historical data. These forecasts can be used as support for planning the number of counselors needed. Furthermore, the questionnaire data show that the workload experienced by senior counselors is more dependent on …
No prominent works on this page.
Forecasting call and chat volumes at online helplines for mental health
(S)ARIMA models can best be used to forecast the number of daily chats and phone calls with a MAPE of less than 10 in short-term forecasting. These models perform better than other models showing that the number of arrivals depends on historical data. These forecasts can be used as support for planning the number of counselors needed. Furthermore, the questionnaire data show that the workload experienced by senior counselors is more dependent on …
Applied Psychology (1 work) · Applied Psychology (1 work) · Computer Science (1 work) · Digital Mental Health Interventions (1 work) · Health disparities and outcomes (1 work) · Helpfulness (1 work) · Hotline (1 work) · Internet privacy (1 work) · Medicine (1 work) · Mental health (1 work)