Kenny Kuanchou Chen
Biographic Data
| ID | 7872552 |
|---|---|
| NAME | Kenny Kuanchou Chen |
| GIVEN NAMES | Kenny Kuanchou |
| FAMILY NAME | Chen |
| SIGNATURE | CHEN K K |
| AFFILIATIONS | National Taiwan Sport University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Dimensions of Service Quality in Health-Fitness Clubs in China
The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. Phase II imp…
No prominent works on this page.
Dimensions of Service Quality in Health-Fitness Clubs in China
The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. Phase II imp…
Business (1 works) · China (1 works) · Customer Service Quality and Loyalty (1 works) · Diverse Approaches in Healthcare and Education Studies (1 works) · Environmental health (1 works) · Geography (1 works) · Marketing (1 works) · Medicine (1 works) · Physics (1 works) · Quality (philosophy (1 works)