Gabriella Mazzulla
Biographic Data
| ID | 7878593 |
|---|---|
| NAME | Gabriella Mazzulla |
| GIVEN NAMES | Gabriella |
| FAMILY NAME | Mazzulla |
| SIGNATURE | MAZZULLA G |
| AFFILIATIONS | University of Calabria |
| ORCID | 0000-0003-0993-454X |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Evaluating the effect of on-board activities on the travel satisfaction of public transport users
This paper investigates the relationship between Public Transport (PT) passengers’ perceptions about service quality characteristics and their travel satisfaction, focusing on the possibility to perform on-board activities. The main aim is testing whether satisfaction with PT service influences passengers’ experience of making on-board activities and consequently their overall travel satisfaction. The novelty of this study and its main contributi…
A dual-processing airline service model: Cognitive analytical judgment of quality vs affective holistic assessment of satisfaction
Cycling for a Sustainable Touristic Mobility: A Preliminary Study in an Urban Area of Italy
This study wants to give a contribution for the investigation of sustainable mobility with positive consequences on public health implementing policies starting from cyclists' perceptions. Data were collected by interviewing cyclists along three bike lanes of an urban area of southern Italy through a face-to-face survey. The survey was conducted in Autumn 2019, interviewing a sample of 129 cyclists. In order to identify the critical aspects of th…
Effect of critical incidents on public transport satisfaction and loyalty: An Ordinal Probit SEM-MIMIC approach
A Novel Approach for a Sustainability Evaluation of Developing System Interchange: The Case Study of the Sheikhfazolah-Yadegar Interchange, Tehran, Iran
To resolve environmental and social problems and traffic congestion, a sustainability evaluation of transportation infrastructure should be done for current and proposed situations. The aim of the present investigation is to evaluate the sustainability of infrastructure project on system interchange and assess their results with respect to sustainable development indicators. Based on interviews with experts, intensive observation, and development…
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Effect of critical incidents on public transport satisfaction and loyalty: An Ordinal Probit SEM-MIMIC approach
A Novel Approach for a Sustainability Evaluation of Developing System Interchange: The Case Study of the Sheikhfazolah-Yadegar Interchange, Tehran, Iran
To resolve environmental and social problems and traffic congestion, a sustainability evaluation of transportation infrastructure should be done for current and proposed situations. The aim of the present investigation is to evaluate the sustainability of infrastructure project on system interchange and assess their results with respect to sustainable development indicators. Based on interviews with experts, intensive observation, and development…
Cycling for a Sustainable Touristic Mobility: A Preliminary Study in an Urban Area of Italy
This study wants to give a contribution for the investigation of sustainable mobility with positive consequences on public health implementing policies starting from cyclists' perceptions. Data were collected by interviewing cyclists along three bike lanes of an urban area of southern Italy through a face-to-face survey. The survey was conducted in Autumn 2019, interviewing a sample of 129 cyclists. In order to identify the critical aspects of th…
Evaluating the effect of on-board activities on the travel satisfaction of public transport users
This paper investigates the relationship between Public Transport (PT) passengers’ perceptions about service quality characteristics and their travel satisfaction, focusing on the possibility to perform on-board activities. The main aim is testing whether satisfaction with PT service influences passengers’ experience of making on-board activities and consequently their overall travel satisfaction. The novelty of this study and its main contributi…
A dual-processing airline service model: Cognitive analytical judgment of quality vs affective holistic assessment of satisfaction
Business (3 works) · Engineering (3 works) · Transport engineering (3 works) · Customer Service Quality and Loyalty (2 works) · Mathematics (2 works) · Multi-Criteria Decision Making (2 works) · Novelty (2 works) · Perception (2 works) · Public transport (2 works) · Service quality (2 works)