Michael Arias
Biographic Data
| ID | 7895035 |
|---|---|
| NAME | Michael Arias |
| GIVEN NAMES | Michael |
| FAMILY NAME | Arias |
| SIGNATURE | ARIAS M |
| AFFILIATIONS | Universidad de Costa Rica |
| ORCID | 0000-0003-1014-342X |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2019 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 0 |
Mapping the Patient’s Journey in Healthcare through Process Mining
Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers' perceptions and feelings when interacting with participants, touchpoint…
Process-Oriented Feedback through Process Mining for Surgical Procedures in Medical Training
Developing high levels of competence in the execution of surgical procedures through training is a key factor for obtaining good clinical results in healthcare. To improve the effectiveness of the training, it is advisable to provide feedback to each student tailored to how the student has performed the procedure on each occasion. Current state-of-the-art feedback is based on Checklists and Global Rating Scales, which indicate whether all process…
No prominent works on this page.
Process-Oriented Feedback through Process Mining for Surgical Procedures in Medical Training
Developing high levels of competence in the execution of surgical procedures through training is a key factor for obtaining good clinical results in healthcare. To improve the effectiveness of the training, it is advisable to provide feedback to each student tailored to how the student has performed the procedure on each occasion. Current state-of-the-art feedback is based on Checklists and Global Rating Scales, which indicate whether all process…
Mapping the Patient’s Journey in Healthcare through Process Mining
Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers' perceptions and feelings when interacting with participants, touchpoint…
Business Process Modeling and Analysis (2 works) · Computer Science (2 works) · Process (computing (2 works) · Process management (2 works) · Business (1 works) · Catheter (1 works) · Central venous catheter (1 works) · Clinical practice guidelines implementation (1 works) · Competence (human resources (1 works) · Customer advocacy (1 works)