Eric Rojas
Biographic Data
| ID | 7895036 |
|---|---|
| NAME | Eric Rojas |
| GIVEN NAMES | Eric |
| FAMILY NAME | Rojas |
| SIGNATURE | ROJAS E |
| AFFILIATIONS | Pontificia Universidad Católica de Chile |
| ORCID | 0000-0002-2570-1861 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 3 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2019 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 0 |
Mapping the Patient’s Journey in Healthcare through Process Mining
Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers' perceptions and feelings when interacting with participants, touchpoint…
Performance Analysis of Emergency Room Episodes Through Process Mining
The performance analysis of Emergency Room episodes is aimed at providing decision makers with knowledge that allows them to decrease waiting times, reduce patient congestion, and improve the quality of care provided. In this case study, Process Mining is used to determine which activities, sub-processes, interactions, and characteristics of episodes explain why some episodes have a longer duration. The employed method and the results obtained ar…
Toward Value-Based Healthcare through Interactive Process Mining in Emergency Rooms
The application of Value-based Healthcare requires not only the identification of key processes in the clinical domain but also an adequate analysis of the value chain delivered to the patient. Data Science and Big Data approaches are technologies that enable the creation of accurate systems that model reality. However, classical Data Mining techniques are presented by professionals as black boxes. This evokes a lack of trust in those techniques …
No prominent works on this page.
Performance Analysis of Emergency Room Episodes Through Process Mining
The performance analysis of Emergency Room episodes is aimed at providing decision makers with knowledge that allows them to decrease waiting times, reduce patient congestion, and improve the quality of care provided. In this case study, Process Mining is used to determine which activities, sub-processes, interactions, and characteristics of episodes explain why some episodes have a longer duration. The employed method and the results obtained ar…
Toward Value-Based Healthcare through Interactive Process Mining in Emergency Rooms
The application of Value-based Healthcare requires not only the identification of key processes in the clinical domain but also an adequate analysis of the value chain delivered to the patient. Data Science and Big Data approaches are technologies that enable the creation of accurate systems that model reality. However, classical Data Mining techniques are presented by professionals as black boxes. This evokes a lack of trust in those techniques …
Mapping the Patient’s Journey in Healthcare through Process Mining
Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers' perceptions and feelings when interacting with participants, touchpoint…
Business Process Modeling and Analysis (3 works) · Computer Science (3 works) · Process (computing (3 works) · Health care (2 works) · Key (lock (2 works) · Medical emergency (2 works) · Medicine (2 works) · Process management (2 works) · Big data (1 works) · Business (1 works)