Felipe Cornejo
Biographic Data
| ID | 7895037 |
|---|---|
| NAME | Felipe Cornejo |
| GIVEN NAMES | Felipe |
| FAMILY NAME | Cornejo |
| SIGNATURE | CORNEJO F |
| AFFILIATIONS | Pontificia Universidad Católica de Chile |
| ORCID | 0000-0002-0458-5347 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 0 |
Mapping the Patient’s Journey in Healthcare through Process Mining
Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers' perceptions and feelings when interacting with participants, touchpoint…
Clima y satisfacción laboral como predictores del desempeño
Actualmente existe consenso respecto a que el clima organizacional y la satisfacción laboral son variables fundamentales dentro de la gestión de las organizaciones. Sin embargo, no está claro cuáles son los efectos específicos que tienen dichas variables sobre el desempeño laboral en general, ni tampoco sobre los aspectos específicos del desempeño, tales como elcomportamiento normativo, la productividad y las relaciones sociales. El objetivo de e…
No prominent works on this page.
Clima y satisfacción laboral como predictores del desempeño
Actualmente existe consenso respecto a que el clima organizacional y la satisfacción laboral son variables fundamentales dentro de la gestión de las organizaciones. Sin embargo, no está claro cuáles son los efectos específicos que tienen dichas variables sobre el desempeño laboral en general, ni tampoco sobre los aspectos específicos del desempeño, tales como elcomportamiento normativo, la productividad y las relaciones sociales. El objetivo de e…
Mapping the Patient’s Journey in Healthcare through Process Mining
Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers' perceptions and feelings when interacting with participants, touchpoint…
Political science (2 works) · Business (1 works) · Business Process Modeling and Analysis (1 works) · Computer Science (1 works) · Customer advocacy (1 works) · Customer intelligence (1 works) · Customer Service Quality and Loyalty (1 works) · Differentiator (1 works) · Education and Teacher Training (1 works) · Educational and Organizational Development (1 works)