Susan Koletsky
Biographic Data
| ID | 794722 |
|---|---|
| NAME | Susan Koletsky |
| GIVEN NAMES | Susan |
| FAMILY NAME | Koletsky |
| SIGNATURE | KOLETSKY S |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 17 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1987 |
| LATEST PUBLICATION YEAR | 1987 |
| H-INDEX | 1 |
A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport
A field study was conducted at an airport to examine the relationships among attributions, affects, and behavioral responses of consumers experiencing a product failure. Ninety-seven passengers on delayed flights were interviewed about their attributions for the delay, their affective reactions, the importance of on-time arrival, their propensity to complain about the problem, and their desire to fly the same airline again. A path analysis indica…
A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport
A field study was conducted at an airport to examine the relationships among attributions, affects, and behavioral responses of consumers experiencing a product failure. Ninety-seven passengers on delayed flights were interviewed about their attributions for the delay, their affective reactions, the importance of on-time arrival, their propensity to complain about the problem, and their desire to fly the same airline again. A path analysis indica…
A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport
A field study was conducted at an airport to examine the relationships among attributions, affects, and behavioral responses of consumers experiencing a product failure. Ninety-seven passengers on delayed flights were interviewed about their attributions for the delay, their affective reactions, the importance of on-time arrival, their propensity to complain about the problem, and their desire to fly the same airline again. A path analysis indica…
Advertising (1 works) · Anger (1 works) · Attribution (1 works) · Business (1 works) · Cognitive and psychological constructs research (1 works) · Emotions and Moral Behavior (1 works) · Field (mathematics) (1 works) · Mathematics (1 works) · Path analysis (statistics) (1 works) · Product (mathematics) (1 works)