Randa HAMADA
Biographic Data
| ID | 8576236 |
|---|---|
| NAME | Randa HAMADA |
| GIVEN NAMES | Randa |
| FAMILY NAME | HAMADA |
| SIGNATURE | HAMADA R |
| AFFILIATIONS | University of Jordan |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2018 |
| LATEST PUBLICATION YEAR | 2018 |
| H-INDEX | 0 |
The Impact of Customer Relationship Management on Tourist Satisfaction
Aims: This paper aims at investigating the effects of customer relationship management in terms of tourist attractions and facilities, outlets (F&B), and front office services on tourist satisfaction. Design: A total of 136 questionnaires containing 34 items was used to collect information from tourists in Radisson resort in Aqaba city located in Jordan. Multiple regression analysis was conducted to test the research hypotheses. Findings: Results…
No prominent works on this page.
The Impact of Customer Relationship Management on Tourist Satisfaction
Aims: This paper aims at investigating the effects of customer relationship management in terms of tourist attractions and facilities, outlets (F&B), and front office services on tourist satisfaction. Design: A total of 136 questionnaires containing 34 items was used to collect information from tourists in Radisson resort in Aqaba city located in Jordan. Multiple regression analysis was conducted to test the research hypotheses. Findings: Results…
Advertising (1 works) · Business (1 works) · Customer satisfaction (1 works) · Diverse Aspects of Tourism Research (1 works) · Geography (1 works) · Halal products and consumer behavior (1 works) · Hospitality management studies (1 works) · Marketing (1 works) · Mathematics (1 works) · Organizational and Employee Performance (1 works)