Yaqian Niu
Biographic Data
| ID | 8585257 |
|---|---|
| NAME | Yaqian Niu |
| GIVEN NAMES | Yaqian |
| FAMILY NAME | Niu |
| SIGNATURE | NIU Y |
| AFFILIATIONS | Zhejiang Normal University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
Does the Tourist Appreciate Your Employees? Prioritizing Service Employee Improvements Based on User-Generated Content Mining
While a multitude of opinion mining studies have examined the impact of attribute performance on customer satisfaction, they have offered limited insights into the role performance of service employees by investigating tourists’ experiences. Focusing on the hotel industry, this study investigated tourists’ evaluations of service personnel by scrutinizing 68,439 hotel reviews and explored the asymmetric effects of employee performance on customer …
No prominent works on this page.
Does the Tourist Appreciate Your Employees? Prioritizing Service Employee Improvements Based on User-Generated Content Mining
While a multitude of opinion mining studies have examined the impact of attribute performance on customer satisfaction, they have offered limited insights into the role performance of service employees by investigating tourists’ experiences. Focusing on the hotel industry, this study investigated tourists’ evaluations of service personnel by scrutinizing 68,439 hotel reviews and explored the asymmetric effects of employee performance on customer …
Advertising (1 work) · Business (1 work) · Computer Science (1 work) · Customer Service Quality and Loyalty (1 work) · Digital Marketing and Social Media (1 work) · Internet privacy (1 work) · Knowledge management (1 work) · Marketing (1 work) · Service and Product Innovation (1 work) · Social media (1 work)