Thi Ngoc Linh VO
Biographic Data
| ID | 8683752 |
|---|---|
| NAME | Thi Ngoc Linh VO |
| GIVEN NAMES | Thi Ngoc Linh |
| FAMILY NAME | VO |
| SIGNATURE | VO T N L |
| AFFILIATIONS | Ho Chi Minh University of Banking |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2026 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Relationship between logistics resources and perceived performances in Vietnam logistics service industry
This research develops and tests an integrated framework explaining how internal logistics resources translate into customer-perceived performance through service quality and satisfaction, moderated by social media engagement. Drawing upon the Resource-Based View and Service Quality Theory, the study positions social media as an external relational enabler that enhances the effect of satisfaction on performance. Data collected from 474 logistics …
No prominent works on this page.
Relationship between logistics resources and perceived performances in Vietnam logistics service industry
This research develops and tests an integrated framework explaining how internal logistics resources translate into customer-perceived performance through service quality and satisfaction, moderated by social media engagement. Drawing upon the Resource-Based View and Service Quality Theory, the study positions social media as an external relational enabler that enhances the effect of satisfaction on performance. Data collected from 474 logistics …
Customer Service Quality and Loyalty (1 work) · Humanitarian Logistics (1 work) · Outsourcing and Supply Chain Management (1 work) · Quality and Supply Management (1 work) · Service quality (1 work) · Supply chain (1 work) · Tertiary sector of the economy (1 work)