Jodie Moll
Biographic Data
| ID | 8940503 |
|---|---|
| NAME | Jodie Moll |
| GIVEN NAMES | Jodie |
| FAMILY NAME | Moll |
| SIGNATURE | MOLL J |
| AFFILIATIONS | University of Manchester |
| ORCID | 0000-0001-7975-7783 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2011 |
| LATEST PUBLICATION YEAR | 2011 |
| H-INDEX | 0 |
Customer Orientation and Management Control in the Public Sector
Recent public sector reforms have increasingly tended to re-cast citizens as ‘customers’. This paper explores the implications of such customer orientation efforts for management control based on a field study in a Swedish central government agency. We extend prior research on this topic, informed by critical and institutional theories, with insights from the garbage can literature and focus on a key decision-making process involved in making ext…
No prominent works on this page.
Customer Orientation and Management Control in the Public Sector
Recent public sector reforms have increasingly tended to re-cast citizens as ‘customers’. This paper explores the implications of such customer orientation efforts for management control based on a field study in a Swedish central government agency. We extend prior research on this topic, informed by critical and institutional theories, with insights from the garbage can literature and focus on a key decision-making process involved in making ext…
Accounting (1 work) · Accounting and Organizational Management (1 work) · Audit (1 work) · Business (1 work) · Law (1 work) · Management and Organizational Studies (1 work) · Managerialism (1 work) · Market Orientation (1 work) · Marketing (1 work) · New public management (1 work)