Martin Benkenstein
Biographic Data
| ID | 9338924 |
|---|---|
| NAME | Martin Benkenstein |
| GIVEN NAMES | Martin |
| FAMILY NAME | Benkenstein |
| SIGNATURE | BENKENSTEIN M |
| AFFILIATIONS | University of Rostock |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2007 |
| LATEST PUBLICATION YEAR | 2008 |
| H-INDEX | 0 |
Service provider‐customer similarities and disparities
Purpose The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services. Design/methodology/approach Data were collected via mail surveys from a sample of German optometrists and their customers. Usable responses were obtained from 388 optometrists and 2,237 customers. Findings Results show that the underlyin…
Service quality assessment
Purpose The study first seeks to determine the underlying configurations of service quality perceptions between Turkish and German bank customers and then tries to ascertain the extent of cross‐cultural congruence. Design/methodology/approach Samples of Turkish and German bank customers serve as the study setting. Usable responses were obtained from 156 Turkish and 226 German customers. Findings Results show that the underlying configurations of …
No prominent works on this page.
Service quality assessment
Purpose The study first seeks to determine the underlying configurations of service quality perceptions between Turkish and German bank customers and then tries to ascertain the extent of cross‐cultural congruence. Design/methodology/approach Samples of Turkish and German bank customers serve as the study setting. Usable responses were obtained from 156 Turkish and 226 German customers. Findings Results show that the underlying configurations of …
Service provider‐customer similarities and disparities
Purpose The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services. Design/methodology/approach Data were collected via mail surveys from a sample of German optometrists and their customers. Usable responses were obtained from 388 optometrists and 2,237 customers. Findings Results show that the underlyin…
Business (2 works) · Consumer Behavior in Brand Consumption and Identification (2 works) · Customer Service Quality and Loyalty (2 works) · Geography (2 works) · Marketing (2 works) · Originality (2 works) · Psychology (2 works) · Service quality (2 works) · Social Psychology (2 works) · Consumer Retail Behavior Studies (1 work)