Michael Holtz
Biographic Data
| ID | 9338958 |
|---|---|
| NAME | Michael Holtz |
| GIVEN NAMES | Michael |
| FAMILY NAME | Holtz |
| SIGNATURE | HOLTZ M |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2008 |
| H-INDEX | 0 |
Service provider‐customer similarities and disparities
Purpose The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services. Design/methodology/approach Data were collected via mail surveys from a sample of German optometrists and their customers. Usable responses were obtained from 388 optometrists and 2,237 customers. Findings Results show that the underlyin…
No prominent works on this page.
Service provider‐customer similarities and disparities
Purpose The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services. Design/methodology/approach Data were collected via mail surveys from a sample of German optometrists and their customers. Usable responses were obtained from 388 optometrists and 2,237 customers. Findings Results show that the underlyin…
Business (1 work) · Consumer Behavior in Brand Consumption and Identification (1 work) · Consumer Retail Behavior Studies (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Geography (1 work) · Marketing (1 work) · Originality (1 work) · Psychology (1 work) · Service provider (1 work)