Jennifer Rowley
Biographic Data
| ID | 939267 |
|---|---|
| NAME | Jennifer Rowley |
| GIVEN NAMES | Jennifer |
| FAMILY NAME | Rowley |
| SIGNATURE | ROWLEY J |
| AFFILIATIONS | Manchester Metropolitan University |
| ORCID | 0000-0003-3437-6914 |
| VERIFIED | Yes |
| TOTAL WORKS | 25 |
| TOTAL CITATIONS | 70 |
| WORKS AS AUTHOR | 25 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2000 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 6 |
Technological Advances that Shape Practice Towards Better Teaching and Learning Experiences in the Study of Music
Arts and humanities educators have been urged in recent years to remain attentive to the political, economic, and ideological forces shaping their institutions, their work, and their students’ expectations. The arts landscape continues to face challenges such as global pandemics, online learning, and changing student populations. In continuing to be mindful and engage with teaching and learning as a collective, we must persevere and share both ou…
The impact of higher music education (HME) studies on career trajectories
This paper investigates factors affecting students’ career trajectories within Higher Music Education (HME) studies. Research findings from three institutions (USA and Australia) detail perspectives into the evolving employability of music professionals and propose strategies for fostering success in HME by enhancing the professional opportunities for music graduates. Aspirations reported in ePortfolios during internship placements led to student…
Crafting successful music careers
This study investigates the careers of 28 classical pianists in Australia to develop greater understanding of skills needed to build professional music careers and to highlight implications for higher music education training. Semi-structured interviews were analyzed for emerging themes using Subotnik and Jarvin’s scholarly productivity or artistry (SP/A) model, looking for connections between distinct skills developed during education and their …
Using a social media based intervention to enhance eye health awareness of members of a deprived community in India
Deprived communities in India experience a range of health challenges as the result of a mixture of lack of access to information technologies, and difficulties in accessing health information and provision. This article reports on an intervention centred on the use of the social media platform, WhatsApp, in order to promote eye health communication. The case study based research was conducted in the village of Chowbaga, close to Kolkata, in West…
The role of hybrid learning spaces in enhancing higher education students’ employability
Graduate employment rates and self‐reported employability are increasingly a feature of higher education funding measures. However, graduate outcomes do not denote the whole learning experience of the student nor is the student experience reducible to a single statistic. This paper discusses a design‐centric approach to employability development which was enacted within a hybrid learning space . The study engaged 52 final‐year speech pathology st…
Embedding knowledge management in higher education institutions (HEIs)
Previous research on knowledge management in universities has focused mainly on a single country. This research contributes by exploring the understanding of senior managers and academics involved in research/and research management and comparing the three KM processes in two countries, Mauritius and South Africa, one with a small and developing higher education sector and the other with a relatively well-developed higher education sector. Data w…
How are U.K. churches using social media to engage with their congregations
Churches are important non‐profit organisations that are increasingly adopting social media. In order to contribute to understanding of the value of social media as a communications channel for non‐profit organisations, this article examines, and develops a typology of, the uses of social media by two global churches with a strong presence in the United Kingdom, Hillsong, a megachurch, and the Church of England. Informed by previous typologies of…
The use of Facebook in the recruitment of foster carers
Social media is becoming increasingly important for communication and community building, yet research on the use of social media by non‐profit organisations is limited and largely restricted to content analysis of social media comments. This article contributes to addressing this research gap, through a survey‐based study of the perspectives of key informants in U.K. Local Authority fostering teams on their use of social media. Specifically, it …
Promoting volunteer engagement in the heritage sector
Purpose The purpose of this paper is to offer insights into the processes associated with promoting volunteer engagement adopted by a large UK heritage attraction during a period of significant change. Engaged volunteers were regarded as essential to sustain, and where appropriate, to enhance the customer experience. Design/methodology/approach A case study approach was adopted. This involved review of relevant documentation and interviews and fo…
Trust and Credibility in Web-Based Health Information
BACKGROUND: Internet sources are becoming increasingly important in seeking health information, such that they may have a significant effect on health care decisions and outcomes. Hence, given the wide range of different sources of Web-based health information (WHI) from different organizations and individuals, it is important to understand how information seekers evaluate and select the sources that they use, and more specifically, how they asse…
The multi-dimensional digital divide
There is a widespread recognition that a digital divide exists between countries and individuals, and that understanding and addressing that divide is pivotal to the empowerment of citizens. Furthermore, although governments have often seen e-government services as one means of eroding the digital divide, prior research into the digital divide in the e-government context is limited. Hence, this research seeks to contribute to understanding of the…
Cultural sustainability as a strategy for the survival of museums and libraries
Cultural sustainability has become a growing priority within sustainable development agendas, and is now often depicted as a fourth pillar, equal to social, economic, and environmental concerns. Museums and libraries play a unique role within cultural sustainability by preserving their communities’ heritage. However, sustainability policy and research within these sectors still tends to focus on the social, economic, and environmental pillars. Th…
Towards a model of the Place Brand Web
This article contributes to theory concerning the relationships between the brands associated with a place, through a two-stage mixed method study involving interviews with place brand practitioners and web content analysis. The article, first reports on the challenges associated with managing place brand relationships and, then, discusses various aspects of the brand webs associated with places. On this basis, the article proposes, exemplifies a…
Managing brand presence through social media
Purpose – The purpose of this paper is to contribute knowledge on the issues and benefits associated with managing brand presence and relationships through social media. UK football clubs are big businesses, with committed communities of fans, so are an ideal context from which to develop an understanding of the issues and challenges facing organisations as they seek to protect and promote their brand online. Design/methodology/approach – Due to …
The e-portfolio continuum
This article presents the results of audit data compiled from a case study introducing e-portfolios into a Music Education degree program, and highlights the key challenges faced from the initial stages of student use to curricular embedding and student adoption. This article discusses the technological, social and educational impacts inherent in a student’s adoption of e-portfolios within a degree program, and critically, shows how training for …
Entrepreneurial competencies
Purpose Entrepreneurial competencies are seen as important to business growth and success. The purpose of this paper is therefore to undertake a literature review of research on entrepreneurial competence in order to: provide an integrated account of contributions relating to entrepreneurial competencies by different authors working in different countries and different industry sectors and at different points in time; and, develop an agenda for f…
Towards a multidisciplinary definition of innovation
Purpose This paper aims to undertake a content analysis of extant definitions of “innovation” as a basis for proposing an integrative definition of organizational “innovation”. Design/methodology/approach A literature review was used to generate a representative pool of definitions of organizational innovation, including definitions from the different disciplinary literatures of economics, innovation and entrepreneurship, business and management,…
Online branding strategies of UK fashion retailers
Purpose The purpose of this paper is to report on exploratory research that aims to contribute to knowledge on online branding, and the way in which the online channel is being used to support brands. The focus of this research is the top multi‐channel UK fashion retailers. Design/methodology/approach Content analyses were performed on the web sites of a number of top fashion and clothing retailers, plus three supermarket chains with a strong pre…
Consumer behaviour in multi‐channel contexts
Purpose The purpose of this paper is to complement existing work on multi‐channel environments of shopping experiences and retail channels by exploring the use of different channels in the consumer decision‐making processes associated with ticket purchase for performances in a regional annual theatre festival. Design/methodology/approach Analysis of the audience questionnaire focuses on the relative use of different channels and specifically the …
The wisdom hierarchy
This paper revisits the data-information-knowledge-wisdom (DIKW) hierarchy by examining the articulation of the hierarchy in a number of widely read textbooks, and analysing their statements about the nature of data, information, knowledge, and wisdom. The hierarchy referred to variously as the ‘Knowledge Hierarchy’, the ‘Information Hierarchy’ and the ‘Knowledge Pyramid’ is one of the fundamental, widely recognized and ‘taken-for-granted’ models…
An analysis of the e‐service literature
Purpose The purpose of this paper is to review research and is to gather conceptual perspectives on the role and nature of e‐service, and the e‐service experience. Recent advances in technology have created a surge in technology‐based self‐service or e‐service, and there is an increasing recognition of its role in differentiation and customer interfaces. Design/methodology/approach An exploration of the inherent characteristics of technology faci…
Using case studies in research
Draws heavily on previous established research in an attempt to distil the key aspects of case study research in such a way as to encourage new researchers to grapple with and apply these. Explains when case study can be used, research design, data collection and data analysis, offering suggestions for drawing on the evidence in writing a report or dissertation. Briefly reviews alternative perspectives on the subject.
Online kiosks
Online kiosks have the potential to be a significant alternative to mobile technologies in retailing, information provision and service delivery. This article describes the development and use of different types of online kiosk in contexts where users are on the move and away from fixed technologies. A case study of a major UK airport terminal is used to illustrate different types of kiosk applications. Comparisons are made with mobile phone tech…
Remodelling marketing communications in an Internet environment
Argues that the Internet demands a significant review of approaches to marketing communications at both the strategic and tactical levels. At the strategic level in e‐business applications the way in which marketing communication is integrated with business operations makes it difficult to continue to view marketing communications as a distinct and bounded area of activity. The level of integration of marketing communications and their role in e‐…
Product searching with shopping bots
Shopping bots are an important new innovation which support consumers with the product search and identification stage in e‐shopping. This paper reviews the search facilities offered by shopping bots. A number of shopping bots that include books in their product range, have been visited with a view to analysing their search facilities. Using trial searches for three different best‐selling books, title, author, and keyword search facilities availa…
Cultural sustainability as a strategy for the survival of museums and libraries
Cultural sustainability has become a growing priority within sustainable development agendas, and is now often depicted as a fourth pillar, equal to social, economic, and environmental concerns. Museums and libraries play a unique role within cultural sustainability by preserving their communities’ heritage. However, sustainability policy and research within these sectors still tends to focus on the social, economic, and environmental pillars. Th…
Managing brand presence through social media
Purpose – The purpose of this paper is to contribute knowledge on the issues and benefits associated with managing brand presence and relationships through social media. UK football clubs are big businesses, with committed communities of fans, so are an ideal context from which to develop an understanding of the issues and challenges facing organisations as they seek to protect and promote their brand online. Design/methodology/approach – Due to …
The multi-dimensional digital divide
There is a widespread recognition that a digital divide exists between countries and individuals, and that understanding and addressing that divide is pivotal to the empowerment of citizens. Furthermore, although governments have often seen e-government services as one means of eroding the digital divide, prior research into the digital divide in the e-government context is limited. Hence, this research seeks to contribute to understanding of the…
Towards a model of the Place Brand Web
This article contributes to theory concerning the relationships between the brands associated with a place, through a two-stage mixed method study involving interviews with place brand practitioners and web content analysis. The article, first reports on the challenges associated with managing place brand relationships and, then, discusses various aspects of the brand webs associated with places. On this basis, the article proposes, exemplifies a…
Online branding strategies of UK fashion retailers
Purpose The purpose of this paper is to report on exploratory research that aims to contribute to knowledge on online branding, and the way in which the online channel is being used to support brands. The focus of this research is the top multi‐channel UK fashion retailers. Design/methodology/approach Content analyses were performed on the web sites of a number of top fashion and clothing retailers, plus three supermarket chains with a strong pre…
An analysis of the e‐service literature
Purpose The purpose of this paper is to review research and is to gather conceptual perspectives on the role and nature of e‐service, and the e‐service experience. Recent advances in technology have created a surge in technology‐based self‐service or e‐service, and there is an increasing recognition of its role in differentiation and customer interfaces. Design/methodology/approach An exploration of the inherent characteristics of technology faci…
Embedding knowledge management in higher education institutions (HEIs)
Previous research on knowledge management in universities has focused mainly on a single country. This research contributes by exploring the understanding of senior managers and academics involved in research/and research management and comparing the three KM processes in two countries, Mauritius and South Africa, one with a small and developing higher education sector and the other with a relatively well-developed higher education sector. Data w…
How are U.K. churches using social media to engage with their congregations
Churches are important non‐profit organisations that are increasingly adopting social media. In order to contribute to understanding of the value of social media as a communications channel for non‐profit organisations, this article examines, and develops a typology of, the uses of social media by two global churches with a strong presence in the United Kingdom, Hillsong, a megachurch, and the Church of England. Informed by previous typologies of…
Consumer behaviour in multi‐channel contexts
Purpose The purpose of this paper is to complement existing work on multi‐channel environments of shopping experiences and retail channels by exploring the use of different channels in the consumer decision‐making processes associated with ticket purchase for performances in a regional annual theatre festival. Design/methodology/approach Analysis of the audience questionnaire focuses on the relative use of different channels and specifically the …
Remodelling marketing communications in an Internet environment
Argues that the Internet demands a significant review of approaches to marketing communications at both the strategic and tactical levels. At the strategic level in e‐business applications the way in which marketing communication is integrated with business operations makes it difficult to continue to view marketing communications as a distinct and bounded area of activity. The level of integration of marketing communications and their role in e‐…
Product searching with shopping bots
Shopping bots are an important new innovation which support consumers with the product search and identification stage in e‐shopping. This paper reviews the search facilities offered by shopping bots. A number of shopping bots that include books in their product range, have been visited with a view to analysing their search facilities. Using trial searches for three different best‐selling books, title, author, and keyword search facilities availa…
Product searching with shopping bots
Shopping bots are an important new innovation which support consumers with the product search and identification stage in e‐shopping. This paper reviews the search facilities offered by shopping bots. A number of shopping bots that include books in their product range, have been visited with a view to analysing their search facilities. Using trial searches for three different best‐selling books, title, author, and keyword search facilities availa…
Remodelling marketing communications in an Internet environment
Argues that the Internet demands a significant review of approaches to marketing communications at both the strategic and tactical levels. At the strategic level in e‐business applications the way in which marketing communication is integrated with business operations makes it difficult to continue to view marketing communications as a distinct and bounded area of activity. The level of integration of marketing communications and their role in e‐…
Using case studies in research
Draws heavily on previous established research in an attempt to distil the key aspects of case study research in such a way as to encourage new researchers to grapple with and apply these. Explains when case study can be used, research design, data collection and data analysis, offering suggestions for drawing on the evidence in writing a report or dissertation. Briefly reviews alternative perspectives on the subject.
Online kiosks
Online kiosks have the potential to be a significant alternative to mobile technologies in retailing, information provision and service delivery. This article describes the development and use of different types of online kiosk in contexts where users are on the move and away from fixed technologies. A case study of a major UK airport terminal is used to illustrate different types of kiosk applications. Comparisons are made with mobile phone tech…
An analysis of the e‐service literature
Purpose The purpose of this paper is to review research and is to gather conceptual perspectives on the role and nature of e‐service, and the e‐service experience. Recent advances in technology have created a surge in technology‐based self‐service or e‐service, and there is an increasing recognition of its role in differentiation and customer interfaces. Design/methodology/approach An exploration of the inherent characteristics of technology faci…
The wisdom hierarchy
This paper revisits the data-information-knowledge-wisdom (DIKW) hierarchy by examining the articulation of the hierarchy in a number of widely read textbooks, and analysing their statements about the nature of data, information, knowledge, and wisdom. The hierarchy referred to variously as the ‘Knowledge Hierarchy’, the ‘Information Hierarchy’ and the ‘Knowledge Pyramid’ is one of the fundamental, widely recognized and ‘taken-for-granted’ models…
Consumer behaviour in multi‐channel contexts
Purpose The purpose of this paper is to complement existing work on multi‐channel environments of shopping experiences and retail channels by exploring the use of different channels in the consumer decision‐making processes associated with ticket purchase for performances in a regional annual theatre festival. Design/methodology/approach Analysis of the audience questionnaire focuses on the relative use of different channels and specifically the …
Towards a multidisciplinary definition of innovation
Purpose This paper aims to undertake a content analysis of extant definitions of “innovation” as a basis for proposing an integrative definition of organizational “innovation”. Design/methodology/approach A literature review was used to generate a representative pool of definitions of organizational innovation, including definitions from the different disciplinary literatures of economics, innovation and entrepreneurship, business and management,…
Online branding strategies of UK fashion retailers
Purpose The purpose of this paper is to report on exploratory research that aims to contribute to knowledge on online branding, and the way in which the online channel is being used to support brands. The focus of this research is the top multi‐channel UK fashion retailers. Design/methodology/approach Content analyses were performed on the web sites of a number of top fashion and clothing retailers, plus three supermarket chains with a strong pre…
Entrepreneurial competencies
Purpose Entrepreneurial competencies are seen as important to business growth and success. The purpose of this paper is therefore to undertake a literature review of research on entrepreneurial competence in order to: provide an integrated account of contributions relating to entrepreneurial competencies by different authors working in different countries and different industry sectors and at different points in time; and, develop an agenda for f…
The e-portfolio continuum
This article presents the results of audit data compiled from a case study introducing e-portfolios into a Music Education degree program, and highlights the key challenges faced from the initial stages of student use to curricular embedding and student adoption. This article discusses the technological, social and educational impacts inherent in a student’s adoption of e-portfolios within a degree program, and critically, shows how training for …
Managing brand presence through social media
Purpose – The purpose of this paper is to contribute knowledge on the issues and benefits associated with managing brand presence and relationships through social media. UK football clubs are big businesses, with committed communities of fans, so are an ideal context from which to develop an understanding of the issues and challenges facing organisations as they seek to protect and promote their brand online. Design/methodology/approach – Due to …
Towards a model of the Place Brand Web
This article contributes to theory concerning the relationships between the brands associated with a place, through a two-stage mixed method study involving interviews with place brand practitioners and web content analysis. The article, first reports on the challenges associated with managing place brand relationships and, then, discusses various aspects of the brand webs associated with places. On this basis, the article proposes, exemplifies a…
Cultural sustainability as a strategy for the survival of museums and libraries
Cultural sustainability has become a growing priority within sustainable development agendas, and is now often depicted as a fourth pillar, equal to social, economic, and environmental concerns. Museums and libraries play a unique role within cultural sustainability by preserving their communities’ heritage. However, sustainability policy and research within these sectors still tends to focus on the social, economic, and environmental pillars. Th…
Trust and Credibility in Web-Based Health Information
BACKGROUND: Internet sources are becoming increasingly important in seeking health information, such that they may have a significant effect on health care decisions and outcomes. Hence, given the wide range of different sources of Web-based health information (WHI) from different organizations and individuals, it is important to understand how information seekers evaluate and select the sources that they use, and more specifically, how they asse…
The multi-dimensional digital divide
There is a widespread recognition that a digital divide exists between countries and individuals, and that understanding and addressing that divide is pivotal to the empowerment of citizens. Furthermore, although governments have often seen e-government services as one means of eroding the digital divide, prior research into the digital divide in the e-government context is limited. Hence, this research seeks to contribute to understanding of the…
Promoting volunteer engagement in the heritage sector
Purpose The purpose of this paper is to offer insights into the processes associated with promoting volunteer engagement adopted by a large UK heritage attraction during a period of significant change. Engaged volunteers were regarded as essential to sustain, and where appropriate, to enhance the customer experience. Design/methodology/approach A case study approach was adopted. This involved review of relevant documentation and interviews and fo…
How are U.K. churches using social media to engage with their congregations
Churches are important non‐profit organisations that are increasingly adopting social media. In order to contribute to understanding of the value of social media as a communications channel for non‐profit organisations, this article examines, and develops a typology of, the uses of social media by two global churches with a strong presence in the United Kingdom, Hillsong, a megachurch, and the Church of England. Informed by previous typologies of…
The use of Facebook in the recruitment of foster carers
Social media is becoming increasingly important for communication and community building, yet research on the use of social media by non‐profit organisations is limited and largely restricted to content analysis of social media comments. This article contributes to addressing this research gap, through a survey‐based study of the perspectives of key informants in U.K. Local Authority fostering teams on their use of social media. Specifically, it …
The role of hybrid learning spaces in enhancing higher education students’ employability
Graduate employment rates and self‐reported employability are increasingly a feature of higher education funding measures. However, graduate outcomes do not denote the whole learning experience of the student nor is the student experience reducible to a single statistic. This paper discusses a design‐centric approach to employability development which was enacted within a hybrid learning space . The study engaged 52 final‐year speech pathology st…
Embedding knowledge management in higher education institutions (HEIs)
Previous research on knowledge management in universities has focused mainly on a single country. This research contributes by exploring the understanding of senior managers and academics involved in research/and research management and comparing the three KM processes in two countries, Mauritius and South Africa, one with a small and developing higher education sector and the other with a relatively well-developed higher education sector. Data w…
Crafting successful music careers
This study investigates the careers of 28 classical pianists in Australia to develop greater understanding of skills needed to build professional music careers and to highlight implications for higher music education training. Semi-structured interviews were analyzed for emerging themes using Subotnik and Jarvin’s scholarly productivity or artistry (SP/A) model, looking for connections between distinct skills developed during education and their …
Using a social media based intervention to enhance eye health awareness of members of a deprived community in India
Deprived communities in India experience a range of health challenges as the result of a mixture of lack of access to information technologies, and difficulties in accessing health information and provision. This article reports on an intervention centred on the use of the social media platform, WhatsApp, in order to promote eye health communication. The case study based research was conducted in the village of Chowbaga, close to Kolkata, in West…
The impact of higher music education (HME) studies on career trajectories
This paper investigates factors affecting students’ career trajectories within Higher Music Education (HME) studies. Research findings from three institutions (USA and Australia) detail perspectives into the evolving employability of music professionals and propose strategies for fostering success in HME by enhancing the professional opportunities for music graduates. Aspirations reported in ePortfolios during internship placements led to student…
Technological Advances that Shape Practice Towards Better Teaching and Learning Experiences in the Study of Music
Arts and humanities educators have been urged in recent years to remain attentive to the political, economic, and ideological forces shaping their institutions, their work, and their students’ expectations. The arts landscape continues to face challenges such as global pandemics, online learning, and changing student populations. In continuing to be mindful and engage with teaching and learning as a collective, we must persevere and share both ou…
Computer Science (15 works) · Business (14 works) · Political science (12 works) · Sociology (12 works) · Marketing (10 works) · Psychology (7 works) · Advertising (6 works) · Digital Marketing and Social Media (6 works) · Originality (6 works) · Public relations (6 works)