Hannelore Mottweiler Hannelore Mottweiler
Biographic Data
| ID | 9416022 |
|---|---|
| NAME | Hannelore Mottweiler Hannelore Mottweiler |
| GIVEN NAMES | Hannelore Mottweiler Hannelore |
| FAMILY NAME | Mottweiler |
| SIGNATURE | MOTTWEILER H M H |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2009 |
| LATEST PUBLICATION YEAR | 2009 |
| H-INDEX | 0 |
Global or embedded service work? the (limited) transnationalisation of the call-centre industry
This paper explores the amount of ‘real’ internationalisation in the call centre industry and looks at its effects on work organisation from two angles. First, we analyse the data from the Global Call Center Industry Project, with regard to the amount of internationalisation and the profiles of call centres serving an international market. Then, these industrywide findings are confronted with a case study of the customer service operation of a US…
No prominent works on this page.
Global or embedded service work? the (limited) transnationalisation of the call-centre industry
This paper explores the amount of ‘real’ internationalisation in the call centre industry and looks at its effects on work organisation from two angles. First, we analyse the data from the Global Call Center Industry Project, with regard to the amount of internationalisation and the profiles of call centres serving an international market. Then, these industrywide findings are confronted with a case study of the customer service operation of a US…
Business (1 works) · Call centre (1 works) · Emotional Labor in Professions (1 works) · Engineering (1 works) · Finance (1 works) · Global trade, sustainability, and social impact (1 works) · Industrial organization (1 works) · International trade (1 works) · Internationalization (1 works) · Labor Movements and Unions (1 works)