Raíssa Corrêa de Carvalho
Biographic Data
| ID | 9441943 |
|---|---|
| NAME | Raíssa Corrêa de Carvalho |
| GIVEN NAMES | Raíssa Corrêa |
| FAMILY NAME | de Carvalho |
| SIGNATURE | DE CARVALHO R C |
| AFFILIATIONS | Universidade Federal de Pernambuco |
| ORCID | 0000-0002-9329-599X |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2019 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Assessing quality of air transport service
This paper aims to analyze the opinion of tourists about airlines’ service in a developing country. For this, the study proposes to make a comparative analysis of two evaluation models (SERVQUAL and SERVPERF) to investigate the factors that influence the formation of perceived quality in airline services, using statistical techniques such as Cluster Analysis and Structural Equation Modeling. Although the results were not the same, the result of b…
Servbike
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Servbike
Assessing quality of air transport service
This paper aims to analyze the opinion of tourists about airlines’ service in a developing country. For this, the study proposes to make a comparative analysis of two evaluation models (SERVQUAL and SERVPERF) to investigate the factors that influence the formation of perceived quality in airline services, using statistical techniques such as Cluster Analysis and Structural Equation Modeling. Although the results were not the same, the result of b…
Business (2 works) · Customer satisfaction (2 works) · Marketing (2 works) · Aviation Industry Analysis and Trends (1 work) · Computer Science (1 work) · Consumer Retail Behavior Studies (1 work) · Customer Service Quality and Loyalty (1 work) · Engineering (1 work) · Human Mobility and Location-Based Analysis (1 work) · Process management (1 work)