Neale J Slack
Biographic Data
| ID | 9491292 |
|---|---|
| NAME | Neale J Slack |
| GIVEN NAMES | Neale J |
| FAMILY NAME | Slack |
| SIGNATURE | SLACK N J |
| AFFILIATIONS | University of the South Pacific |
| ORCID | 0000-0003-2733-7597 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Factors forming consumer willingness to pay a premium for free-range eggs
Purpose Little is known about the external stimuli, which trigger a change in a consumer's cognitive and affective state and lead to a consumer's willingness to pay a premium price (WTPPP) behavioural response. This study aims to close this knowledge gap by providing insight into how a unique combination of antecedents affects consumer attitude toward purchasing free-range eggs and leads to a behavioural response, which is measured by consumer WT…
From brick and mortar to click and order
Purpose This study explores consumers' intentions to utilize online food delivery services (OFDS) in a shared economy beyond the COVID-19 pandemic, employing the protection motivation theory (PMT) as the underlying framework. Design/methodology/approach Utilizing a random sampling technique, a quantitative approach was employed to gather responses from 347 Australian consumers. The proposed model was tested through covariance-based structural equ…
New Public Management and Customer Perceptions of Service Quality – A Mixed-Methods Study
The purpose of this study is to explore the impact of New Public Management (NPM) reform on customers’ perceptions of service quality. This study uses a mixed methods research design. For quantitative data, we use a structured questionnaire and for qualitative data a single, longitudinal, explanatory case study. The case study and survey research findings integrate well and suggest that NPM reform under the right circumstances can result in tangi…
Antecedents and consequences of fast-food restaurant customers' perception of price fairness
Purpose This study examines the influence of service quality dimensions (food quality, physical environment quality and employee service quality) and brand image of fast-food restaurants on price fairness and its consequence on customer retention. Design/methodology/approach This survey collected 331 responses using the public intercept method. Data analysis involved performing confirmatory factor analysis (CFA) on the measurement model, followed…
Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions
Purpose The purpose of this study is to investigate the effect of fast-food restaurant service quality (compound effect of food quality, physical environment quality and employee service quality) and its dimensions (when acting independently) on customer perceived value, satisfaction and behavioural intentions. Design/methodology/approach Data was collected from 400 fast-food restaurant customers in Fiji using a public-intercept survey. The study…
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Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions
Purpose The purpose of this study is to investigate the effect of fast-food restaurant service quality (compound effect of food quality, physical environment quality and employee service quality) and its dimensions (when acting independently) on customer perceived value, satisfaction and behavioural intentions. Design/methodology/approach Data was collected from 400 fast-food restaurant customers in Fiji using a public-intercept survey. The study…
New Public Management and Customer Perceptions of Service Quality – A Mixed-Methods Study
The purpose of this study is to explore the impact of New Public Management (NPM) reform on customers’ perceptions of service quality. This study uses a mixed methods research design. For quantitative data, we use a structured questionnaire and for qualitative data a single, longitudinal, explanatory case study. The case study and survey research findings integrate well and suggest that NPM reform under the right circumstances can result in tangi…
Antecedents and consequences of fast-food restaurant customers' perception of price fairness
Purpose This study examines the influence of service quality dimensions (food quality, physical environment quality and employee service quality) and brand image of fast-food restaurants on price fairness and its consequence on customer retention. Design/methodology/approach This survey collected 331 responses using the public intercept method. Data analysis involved performing confirmatory factor analysis (CFA) on the measurement model, followed…
Factors forming consumer willingness to pay a premium for free-range eggs
Purpose Little is known about the external stimuli, which trigger a change in a consumer's cognitive and affective state and lead to a consumer's willingness to pay a premium price (WTPPP) behavioural response. This study aims to close this knowledge gap by providing insight into how a unique combination of antecedents affects consumer attitude toward purchasing free-range eggs and leads to a behavioural response, which is measured by consumer WT…
From brick and mortar to click and order
Purpose This study explores consumers' intentions to utilize online food delivery services (OFDS) in a shared economy beyond the COVID-19 pandemic, employing the protection motivation theory (PMT) as the underlying framework. Design/methodology/approach Utilizing a random sampling technique, a quantitative approach was employed to gather responses from 347 Australian consumers. The proposed model was tested through covariance-based structural equ…
Business (5 works) · Marketing (5 works) · Psychology (5 works) · Advertising (4 works) · Customer Service Quality and Loyalty (4 works) · Marketing (4 works) · Social Psychology (4 works) · Consumer Behavior in Brand Consumption and Identification (3 works) · Consumer Retail Behavior Studies (3 works) · Originality (3 works)