Chiara Rossato
Biographic Data
| ID | 9492305 |
|---|---|
| NAME | Chiara Rossato |
| GIVEN NAMES | Chiara |
| FAMILY NAME | Rossato |
| SIGNATURE | ROSSATO C |
| AFFILIATIONS | University of Verona |
| ORCID | 0000-0001-6111-6814 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Improving online food ordering and delivery service quality by managing customer expectations
Purpose Since the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality expectations about OFODSs, to examine their content and to suggest management strategies to meet these expectations. Design/methodology/approach Adopting a qualitative method, four focus groups were conducted amongst Italian users …
Facing with Collaborative Robots
In the past few years, collaborative robots (i.e., cobots) have been largely adopted within industrial manufacturing. Although robots can support companies and workers in carrying out complex activities and improving productivity, human factors related to cobot operators have not yet been thoroughly investigated. The present study aims to understand the subjective experience of younger and senior workers interacting with an industrial collaborati…
No prominent works on this page.
Facing with Collaborative Robots
In the past few years, collaborative robots (i.e., cobots) have been largely adopted within industrial manufacturing. Although robots can support companies and workers in carrying out complex activities and improving productivity, human factors related to cobot operators have not yet been thoroughly investigated. The present study aims to understand the subjective experience of younger and senior workers interacting with an industrial collaborati…
Improving online food ordering and delivery service quality by managing customer expectations
Purpose Since the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality expectations about OFODSs, to examine their content and to suggest management strategies to meet these expectations. Design/methodology/approach Adopting a qualitative method, four focus groups were conducted amongst Italian users …
Psychology (2 works) · Adaptation (eye) (1 works) · Applied Psychology (1 works) · Artificial Intelligence (1 works) · Business (1 works) · Computer Science (1 works) · Consumer Retail Behavior Studies (1 works) · Customer satisfaction (1 works) · Customer Service Quality and Loyalty (1 works) · Digital Marketing and Social Media (1 works)