Hyounae Min
Biographic Data
| ID | 9493054 |
|---|---|
| NAME | Hyounae Min |
| GIVEN NAMES | Hyounae |
| FAMILY NAME | Min |
| SIGNATURE | MIN H |
| AFFILIATIONS | California State Polytechnic University Pomona |
| ORCID | 0000-0003-4405-5196 |
| VERIFIED | No |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 5 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
How and When Supervisors' Emotional Displays Serve as Role Models in the Hospitality Industry
This study aims to examine how and when supervisors' emotional display trickles down to employees' emotional display. With data collected through a two‐wave survey of hospitality employees, this study reveals that supervisors' emotional displays serve as role models for employees' emotional displays. Such a trickle‐down effect is contingent upon two boundary conditions: organizational display rules and employees' competence uncertainty. When expl…
Linking plant-based diets to willingness-to-pay for food quality attributes
Purpose This study examined the relationship between following a plant-based diet and the willingness to pay (WTP) for food’s sensory quality, novelty, health, and corporate social responsibility (CSR) attributes. The mediating role of personal values was also assessed. Design/methodology/approach In a cross-sectional survey, 695 U.S. adults completed the revised Portrait Value Survey and reported their current dietary style and WTP for food attr…
Error Aversion Versus Error Management
This study examines how two error cultures (error management and error aversion) influence customer-oriented behavior through negative affectivity and job satisfaction. We collected two samples: one for the error-aversive scale validation ( n = 140) and the other for the conceptual model ( n = 381). All responses are from contact employees working for mid-scale to luxury hotels in a metropolitan city in China. The findings reveal that mid-scale h…
Serving Diverse Customers
This study examined the impact of cultural intelligence (CQ) on three key work-related attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation model. Data were collected from 288 restaurant employees in Hawaii, United States, where restaurant patrons are culturally diverse. Among the four dimensions of CQ (metacognitive, cognitive, motivational, and behavioral), cognitive and motivational CQ played a primary role …
How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context
This study examined the effects of service recovery entities (i.e., robot-generated text, robot-generated voice, and human service employee) on recovery satisfaction through the mediation of perceived sincerity. This study also tested the moderating role of the need for human interaction. The results of this study suggest that people perceive service recovery provided by a human to be more sincere than that provided by a service robot, thereby le…
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How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context
This study examined the effects of service recovery entities (i.e., robot-generated text, robot-generated voice, and human service employee) on recovery satisfaction through the mediation of perceived sincerity. This study also tested the moderating role of the need for human interaction. The results of this study suggest that people perceive service recovery provided by a human to be more sincere than that provided by a service robot, thereby le…
Serving Diverse Customers
This study examined the impact of cultural intelligence (CQ) on three key work-related attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation model. Data were collected from 288 restaurant employees in Hawaii, United States, where restaurant patrons are culturally diverse. Among the four dimensions of CQ (metacognitive, cognitive, motivational, and behavioral), cognitive and motivational CQ played a primary role …
Error Aversion Versus Error Management
This study examines how two error cultures (error management and error aversion) influence customer-oriented behavior through negative affectivity and job satisfaction. We collected two samples: one for the error-aversive scale validation ( n = 140) and the other for the conceptual model ( n = 381). All responses are from contact employees working for mid-scale to luxury hotels in a metropolitan city in China. The findings reveal that mid-scale h…
How and When Supervisors' Emotional Displays Serve as Role Models in the Hospitality Industry
This study aims to examine how and when supervisors' emotional display trickles down to employees' emotional display. With data collected through a two‐wave survey of hospitality employees, this study reveals that supervisors' emotional displays serve as role models for employees' emotional displays. Such a trickle‐down effect is contingent upon two boundary conditions: organizational display rules and employees' competence uncertainty. When expl…
Linking plant-based diets to willingness-to-pay for food quality attributes
Purpose This study examined the relationship between following a plant-based diet and the willingness to pay (WTP) for food’s sensory quality, novelty, health, and corporate social responsibility (CSR) attributes. The mediating role of personal values was also assessed. Design/methodology/approach In a cross-sectional survey, 695 U.S. adults completed the revised Portrait Value Survey and reported their current dietary style and WTP for food attr…
Business (4 works) · Marketing (4 works) · Psychology (4 works) · Social Psychology (4 works) · Hospitality (3 works) · Political science (3 works) · Public relations (3 works) · Tourism (3 works) · Applied Psychology (2 works) · Computer Science (2 works)