Seongyoon Lee
Biographic Data
| ID | 9521947 |
|---|---|
| NAME | Seongyoon Lee |
| GIVEN NAMES | Seongyoon |
| FAMILY NAME | Lee |
| SIGNATURE | LEE S |
| AFFILIATIONS | Korea National Defense University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Performance evaluation for the outsourcing of military base management services in the Republic of Korea using SERVQUAL and IPA
This study was conducted to evaluate the performance of a contracting-out project for military base management in response to recent defense reforms in the Republic of Korea that require military forces to concentrate on operations and combat missions. In this study, the service quality perspective via SERVQUAL was applied to the ROK defense sector for the first time, with the soldiers viewed as customers receiving a service. In addition, to impr…
No prominent works on this page.
Performance evaluation for the outsourcing of military base management services in the Republic of Korea using SERVQUAL and IPA
This study was conducted to evaluate the performance of a contracting-out project for military base management in response to recent defense reforms in the Republic of Korea that require military forces to concentrate on operations and combat missions. In this study, the service quality perspective via SERVQUAL was applied to the ROK defense sector for the first time, with the soldiers viewed as customers receiving a service. In addition, to impr…
Business (1 work) · Customer Service Quality and Loyalty (1 work) · Engineering (1 work) · Engineering management (1 work) · Marketing (1 work) · Marketing (1 work) · Operations management (1 work) · Outsourcing (1 work) · Outsourcing and Supply Chain Management (1 work) · Process management (1 work)