Hsiu-Yu Hung
Biographic Data
| ID | 9528857 |
|---|---|
| NAME | Hsiu-Yu Hung |
| GIVEN NAMES | Hsiu-Yu |
| FAMILY NAME | Hung |
| SIGNATURE | HUNG H |
| AFFILIATIONS | National Taiwan Normal University |
| ORCID | 0000-0002-5093-1968 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
Adapting to generative AI
Exploring online consumer review-management response dynamics
Although the effects of managerial responses (MRs) on subsequent customer reviews (CRs) has been explored, we lack a comprehensive theoretical framework to explain the interdependent relationships between previous and subsequent CRs—specifically the dynamic influences of MRs on future CRs. We draw on emotional contagion and regulation theories to develop a heuristic systematic model to explain CR-MR dynamics in online settings. We propose six sys…
No prominent works on this page.
Exploring online consumer review-management response dynamics
Although the effects of managerial responses (MRs) on subsequent customer reviews (CRs) has been explored, we lack a comprehensive theoretical framework to explain the interdependent relationships between previous and subsequent CRs—specifically the dynamic influences of MRs on future CRs. We draw on emotional contagion and regulation theories to develop a heuristic systematic model to explain CR-MR dynamics in online settings. We propose six sys…
Adapting to generative AI
Artificial Intelligence (2 works) · Computer Science (2 works) · Psychology (2 works) · Artificial Intelligence (1 work) · Big Data and Business Intelligence (1 work) · Cognitive psychology (1 work) · Coping (psychology) (1 work) · Customer Service Quality and Loyalty (1 work) · Digital Marketing and Social Media (1 work) · Empathy (1 work)