Carmen Kar Hang Lee
Biographic Data
| ID | 9530545 |
|---|---|
| NAME | Carmen Kar Hang Lee |
| GIVEN NAMES | Carmen Kar Hang |
| FAMILY NAME | Lee |
| SIGNATURE | LEE C K H |
| AFFILIATIONS | Singapore University of Social Sciences |
| ORCID | 0000-0001-8878-939X |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
Decoding Airline Passenger Sentiment Dynamics Using Transformer‐Based Models and Time‐Series Clustering
This study proposes a novel framework, namely the Sentiment Trend Analysis on Reviews (STAR). The STAR framework incorporates time‐series clustering into sentiment detection to discover distinct airline passenger sentiment patterns, followed by transformer‐based analysis to identify customer concerns from review text that drives negative sentiments. By applying the STAR framework to U.S. airlines, we identified notable differences in sentiment tr…
Uncovering insights from healthcare archives to improve operations
No prominent works on this page.
Uncovering insights from healthcare archives to improve operations
Decoding Airline Passenger Sentiment Dynamics Using Transformer‐Based Models and Time‐Series Clustering
This study proposes a novel framework, namely the Sentiment Trend Analysis on Reviews (STAR). The STAR framework incorporates time‐series clustering into sentiment detection to discover distinct airline passenger sentiment patterns, followed by transformer‐based analysis to identify customer concerns from review text that drives negative sentiments. By applying the STAR framework to U.S. airlines, we identified notable differences in sentiment tr…
Advanced Text Analysis Techniques (1 work) · Anomaly Detection Techniques and Applications (1 work) · Artificial Intelligence (1 work) · Cancer (1 work) · Cervical cancer (1 work) · Cervical Cancer and HPV Research (1 work) · Clinical practice guidelines implementation (1 work) · Cluster analysis (1 work) · Computer Science (1 work) · Context (archaeology) (1 work)