Gaganpreet Singh
Biographic Data
| ID | 9530997 |
|---|---|
| NAME | Gaganpreet Singh |
| GIVEN NAMES | Gaganpreet |
| FAMILY NAME | Singh |
| SIGNATURE | SINGH G |
| AFFILIATIONS | O. P. Jindal Global University |
| ORCID | 0000-0003-3034-9011 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
Identifying the metaverse value recipe(s) affecting customer engagement and well-being in retailing
Following the increasing interest of retailers in engaging with their consumers using digital channels and platforms, this study uses affordance theory and Leroi-Werelds' value typologies as a theoretical lens to identify recipes (i.e., combinations) of positive and negative affordances that facilitate or impede their interactions with the metaverse in the retail context. More specifically, the study aims to unveil the complex interplay between d…
Customer experience quality with social robots
Although service providers increasingly adopt social robots, much remains to be learned about what influences customers' experiences with robots. To address this issue, this study investigates the relationships among customer equity drivers (i.e., value equity, brand equity and relationship equity), trust in social robots, and trust in service providers. Specifically, we hypothesize that customer equity drivers influence trust in social robots an…
No prominent works on this page.
Customer experience quality with social robots
Although service providers increasingly adopt social robots, much remains to be learned about what influences customers' experiences with robots. To address this issue, this study investigates the relationships among customer equity drivers (i.e., value equity, brand equity and relationship equity), trust in social robots, and trust in service providers. Specifically, we hypothesize that customer equity drivers influence trust in social robots an…
Identifying the metaverse value recipe(s) affecting customer engagement and well-being in retailing
Following the increasing interest of retailers in engaging with their consumers using digital channels and platforms, this study uses affordance theory and Leroi-Werelds' value typologies as a theoretical lens to identify recipes (i.e., combinations) of positive and negative affordances that facilitate or impede their interactions with the metaverse in the retail context. More specifically, the study aims to unveil the complex interplay between d…
Business (2 works) · Customer Service Quality and Loyalty (2 works) · Economics (2 works) · Marketing (2 works) · Marketing (2 works) · Microeconomics (2 works) · Technology Adoption and User Behaviour (2 works) · Brand equity (1 work) · Chemistry (1 work) · Computer Science (1 work)