Lele Fan
Biographic Data
| ID | 9568365 |
|---|---|
| NAME | Lele Fan |
| GIVEN NAMES | Lele |
| FAMILY NAME | Fan |
| SIGNATURE | FAN L |
| AFFILIATIONS | Xiamen University |
| VERIFIED | No |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Beyond “tit-for-tat”
Purpose This study aims to develop and test a moderated dual-mediator model of employees’ responses to customer mistreatment, positioning withdrawal and helping as two distinct alternatives to retaliation. Drawing on Belief in a Just World theory and the socio-functional perspective on self-conscious emotions, the authors examined how employees’ attributions of customers’ service promotion motives shape shame and guilt, driving psychological with…
Effects of Perceived Placeness on Tourists’ Authenticity Experience Via the Mediating Role of Flow Experience
Based on the case of Gaoshanliushui in China, our research empirically examines the mediating effect of tourists’ flow experience on the relationship between perceived placeness and satisfaction as well as their perceived authenticity from the perspective of existential authenticity in the ethnic tourism context. Moreover, we present a moderated mediation model and postulate the role that tourists’ cultural intelligence plays in improving satisfa…
When and Why Do Good People Not Do Good Deeds? Third-Party Observers’ Unfavorable Reactions to Negative Workplace Gossip
No prominent works on this page.
When and Why Do Good People Not Do Good Deeds? Third-Party Observers’ Unfavorable Reactions to Negative Workplace Gossip
Effects of Perceived Placeness on Tourists’ Authenticity Experience Via the Mediating Role of Flow Experience
Based on the case of Gaoshanliushui in China, our research empirically examines the mediating effect of tourists’ flow experience on the relationship between perceived placeness and satisfaction as well as their perceived authenticity from the perspective of existential authenticity in the ethnic tourism context. Moreover, we present a moderated mediation model and postulate the role that tourists’ cultural intelligence plays in improving satisfa…
Beyond “tit-for-tat”
Purpose This study aims to develop and test a moderated dual-mediator model of employees’ responses to customer mistreatment, positioning withdrawal and helping as two distinct alternatives to retaliation. Drawing on Belief in a Just World theory and the socio-functional perspective on self-conscious emotions, the authors examined how employees’ attributions of customers’ service promotion motives shape shame and guilt, driving psychological with…
Mediation (2 works) · Moderated mediation (2 works) · Political science (2 works) · Psychology (2 works) · Social Psychology (2 works) · Abusive supervision (1 work) · Attribution (1 work) · Cognitive reframing (1 work) · Customer Service Quality and Loyalty (1 work) · Derogation (1 work)