Yancheng Fan
Biographic Data
| ID | 9568366 |
|---|---|
| NAME | Yancheng Fan |
| GIVEN NAMES | Yancheng |
| FAMILY NAME | Fan |
| SIGNATURE | FAN Y |
| AFFILIATIONS | Zhejiang University of Technology |
| ORCID | 0000-0003-4036-8603 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Beyond “tit-for-tat”
Purpose This study aims to develop and test a moderated dual-mediator model of employees’ responses to customer mistreatment, positioning withdrawal and helping as two distinct alternatives to retaliation. Drawing on Belief in a Just World theory and the socio-functional perspective on self-conscious emotions, the authors examined how employees’ attributions of customers’ service promotion motives shape shame and guilt, driving psychological with…
Urbanization and systolic/diastolic blood pressure from a gender perspective
When and Why Do Good People Not Do Good Deeds? Third-Party Observers’ Unfavorable Reactions to Negative Workplace Gossip
No prominent works on this page.
When and Why Do Good People Not Do Good Deeds? Third-Party Observers’ Unfavorable Reactions to Negative Workplace Gossip
Urbanization and systolic/diastolic blood pressure from a gender perspective
Beyond “tit-for-tat”
Purpose This study aims to develop and test a moderated dual-mediator model of employees’ responses to customer mistreatment, positioning withdrawal and helping as two distinct alternatives to retaliation. Drawing on Belief in a Just World theory and the socio-functional perspective on self-conscious emotions, the authors examined how employees’ attributions of customers’ service promotion motives shape shame and guilt, driving psychological with…
Psychology (2 works) · Abusive supervision (1 work) · Association (psychology (1 work) · Attribution (1 work) · Blood pressure (1 work) · Climate Change and Health Impacts (1 work) · Cognitive reframing (1 work) · Cross-sectional study (1 work) · Customer Service Quality and Loyalty (1 work) · Demography (1 work)