Shireen M Ammar
Biographic Data
| ID | 9574877 |
|---|---|
| NAME | Shireen M Ammar |
| GIVEN NAMES | Shireen M |
| FAMILY NAME | Ammar |
| SIGNATURE | AMMAR S M |
| AFFILIATIONS | West Bank Water Department, Palestinian Water Authority, Ramallah, Palestine |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework
Assessing the service quality of water provision is essential to minimize the gaps between customer expectations and perceptions. This study aims at assessing the bulk water provision service in the Palestinian Water Authority-West Bank Water Department (PWA-WBWD) based on the SERVQUAL framework using a novel approach of applying the grey relational analysis (GRA) model. The relevant data were collected from a randoSm sample of PWA-WBWD’s custome…
No prominent works on this page.
Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework
Assessing the service quality of water provision is essential to minimize the gaps between customer expectations and perceptions. This study aims at assessing the bulk water provision service in the Palestinian Water Authority-West Bank Water Department (PWA-WBWD) based on the SERVQUAL framework using a novel approach of applying the grey relational analysis (GRA) model. The relevant data were collected from a randoSm sample of PWA-WBWD’s custome…
Business (1 work) · Consumer Behavior in Brand Consumption and Identification (1 work) · Consumer Retail Behavior Studies (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Empathy (1 work) · Expectancy theory (1 work) · Marketing (1 work) · Mathematics (1 work) · Multilevel model (1 work)