Davinia Rodríguez Cardona
Biographic Data
| ID | 9624847 |
|---|---|
| NAME | Davinia Rodríguez Cardona |
| GIVEN NAMES | Davinia Rodríguez |
| FAMILY NAME | Cardona |
| SIGNATURE | CARDONA D R |
| AFFILIATIONS | Leibniz University Hannover |
| ORCID | 0000-0001-6668-2938 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 0 |
How to Make chatbots productive – A user-oriented implementation framework
Many organizations are pursuing the implementation of chatbots to enable automation of service processes. However, previous research has highlighted the existence of practical setbacks in the implementation of chatbots in corporate environments. To gain practical insights on the issues related to the implementation processes from several perspectives and stages of deployment, we conducted semi-structured interviews with developers and experts of …
See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons
Users interact with chatbots for various purposes and motivations – and for different periods of time. However, since chatbots are considered social actors and given that time is an essential component of social interactions, the question arises as to how chatbots need to be designed depending on whether they aim to help individuals achieve short-, medium- or long-term goals. Following a taxonomy development approach, we compile 22 empirically an…
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How to Make chatbots productive – A user-oriented implementation framework
Many organizations are pursuing the implementation of chatbots to enable automation of service processes. However, previous research has highlighted the existence of practical setbacks in the implementation of chatbots in corporate environments. To gain practical insights on the issues related to the implementation processes from several perspectives and stages of deployment, we conducted semi-structured interviews with developers and experts of …
See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons
Users interact with chatbots for various purposes and motivations – and for different periods of time. However, since chatbots are considered social actors and given that time is an essential component of social interactions, the question arises as to how chatbots need to be designed depending on whether they aim to help individuals achieve short-, medium- or long-term goals. Following a taxonomy development approach, we compile 22 empirically an…
AI in Service Interactions (2 works) · Chatbot (2 works) · Computer Science (2 works) · Engineering (2 works) · World Wide Web (2 works) · Archetype (1 work) · Automation (1 work) · Blueprint (1 work) · Data science (1 work) · Human–computer interaction (1 work)