Christiane Schwabe
Biographic Data
| ID | 9638735 |
|---|---|
| NAME | Christiane Schwabe |
| GIVEN NAMES | Christiane |
| FAMILY NAME | Schwabe |
| SIGNATURE | SCHWABE C |
| AFFILIATIONS | University of Zurich |
| ORCID | 0000-0002-8495-4930 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
What citizens experience and how omni-channel could help–insights from a building permit case
Purpose By increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems citizens encounter when they use a complex public service: preparation of an application for a building permit. In the light of the popularity of omnichannel approaches, the study then explores how omni-channel could help to address the problems which have been identified. Desi…
No prominent works on this page.
What citizens experience and how omni-channel could help–insights from a building permit case
Purpose By increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems citizens encounter when they use a complex public service: preparation of an application for a building permit. In the light of the popularity of omnichannel approaches, the study then explores how omni-channel could help to address the problems which have been identified. Desi…
Business (1 work) · Computer Science (1 work) · Computer security (1 work) · Consumer Retail Behavior Studies (1 work) · Customer Service Quality and Loyalty (1 work) · Digital Platforms and Economics (1 work) · Knowledge management (1 work) · Marketing (1 work) · Omnichannel (1 work) · Originality (1 work)