Salla Syvänen
Biographic Data
| ID | 9697443 |
|---|---|
| NAME | Salla Syvänen |
| GIVEN NAMES | Salla |
| FAMILY NAME | Syvänen |
| SIGNATURE | SYVÄNEN S |
| AFFILIATIONS | University of Jyväskylä |
| ORCID | 0000-0002-7368-6272 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 0 |
Conversational agents in online organization–stakeholder interactions
Purpose The purpose of this study is to review the extant literature on chatbots and stakeholder interactions to identify major trends and shed light on knowledge gaps. Design/methodology/approach A systematic literature review was conducted combining qualitative and quantitative approaches. A code book based on early systematic literature reviews was developed and used to extract information from 62 discrete peer-reviewed English articles. An in…
No prominent works on this page.
Conversational agents in online organization–stakeholder interactions
Purpose The purpose of this study is to review the extant literature on chatbots and stakeholder interactions to identify major trends and shed light on knowledge gaps. Design/methodology/approach A systematic literature review was conducted combining qualitative and quantitative approaches. A code book based on early systematic literature reviews was developed and used to extract information from 62 discrete peer-reviewed English articles. An in…
AI in Service Interactions (1 works) · Chatbot (1 works) · Computer Science (1 works) · Digital Marketing and Social Media (1 works) · Knowledge management (1 works) · Knowledge Management and Sharing (1 works) · Originality (1 works) · Political science (1 works) · Public relations (1 works) · Qualitative research (1 works)