Burcu Yılmaz Kaya
Biographic Data
| ID | 9699445 |
|---|---|
| NAME | Burcu Yılmaz Kaya |
| GIVEN NAMES | Burcu Yılmaz |
| FAMILY NAME | Kaya |
| SIGNATURE | KAYA B Y |
| AFFILIATIONS | Industrial Engineering Department, Gazi University, Ankara, Turkey |
| ORCID | 0000-0002-5088-5842 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 0 |
Contemplation and analysis of pandemic impacts on accommodation industry and a system reformulation proposal with Kano model
This paper can be a pioneer in this field as the first Kano model study critically examining the effects of COVID-19 pandemic in accommodation industry by different tools of Kano model, and providing an accelerated recovery proposal. Modifications in guests’ perception of quality, consuming behaviour, customer needs (CNs) and importance of service attributes were analyzed and re-defined by comprehensive analyses. Turkish participants were conside…
No prominent works on this page.
Contemplation and analysis of pandemic impacts on accommodation industry and a system reformulation proposal with Kano model
This paper can be a pioneer in this field as the first Kano model study critically examining the effects of COVID-19 pandemic in accommodation industry by different tools of Kano model, and providing an accelerated recovery proposal. Modifications in guests’ perception of quality, consuming behaviour, customer needs (CNs) and importance of service attributes were analyzed and re-defined by comprehensive analyses. Turkish participants were conside…
Accommodation (1 work) · Business (1 work) · Contemplation (1 work) · Cronbach's alpha (1 work) · Customer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Diverse Aspects of Tourism Research (1 work) · Geography (1 work) · Kano model (1 work) · Marketing (1 work)