Darina Vorobeva
Biographic Data
| ID | 9699591 |
|---|---|
| NAME | Darina Vorobeva |
| GIVEN NAMES | Darina |
| FAMILY NAME | Vorobeva |
| SIGNATURE | VOROBEVA D |
| AFFILIATIONS | NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, Nova de Lisboa, Portugal |
| ORCID | 0000-0001-9708-4367 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
The augmentation effect of artificial intelligence
Although Artificial Intelligence is a big revolution in the tourism and hospitality industry, prior research provides little insight into how customers respond to AI replacement and how providers can mitigate AI aversion. Drawing on the Feeling Economy framework, three studies examine how customers react to a different framing of AI replacement (augmentation vs. substitution) compared to using only human employees, affecting their acceptance of A…
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The augmentation effect of artificial intelligence
Although Artificial Intelligence is a big revolution in the tourism and hospitality industry, prior research provides little insight into how customers respond to AI replacement and how providers can mitigate AI aversion. Drawing on the Feeling Economy framework, three studies examine how customers react to a different framing of AI replacement (augmentation vs. substitution) compared to using only human employees, affecting their acceptance of A…
AI in Service Interactions (1 work) · Business (1 work) · Digital Marketing and Social Media (1 work) · Engineering (1 work) · Feeling (1 work) · Hospitality (1 work) · Hospitality industry (1 work) · Marketing (1 work) · Organizational and Employee Performance (1 work) · Political science (1 work)