Mohd Rushidi bin Mohd Amin
Biographic Data
| ID | 9715474 |
|---|---|
| NAME | Mohd Rushidi bin Mohd Amin |
| GIVEN NAMES | Mohd Rushidi bin Mohd |
| FAMILY NAME | Amin |
| SIGNATURE | AMIN M R B M |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 0 |
An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia
This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase intention, and loyalty). This study adopted a cross-sectional survey approach and data were collected through a survey of 303 students of Open University Malaysia in Malaysia who experienced service failu…
Antecedents of Student Loyalty in Open and Distance Learning Institutions
The purpose of this research is to examine the relationship between factors leading to student loyalty in open and distance learning universities. Specifically, this research explores the relationship between perceived service quality, perceived e-service quality, and university image as mediators of student loyalty in Open University Malaysia (OUM). Data were collected from 16 OUM learning centres throughout Malaysia. A purposive stratified conv…
No prominent works on this page.
An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia
This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase intention, and loyalty). This study adopted a cross-sectional survey approach and data were collected through a survey of 303 students of Open University Malaysia in Malaysia who experienced service failu…
Antecedents of Student Loyalty in Open and Distance Learning Institutions
The purpose of this research is to examine the relationship between factors leading to student loyalty in open and distance learning universities. Specifically, this research explores the relationship between perceived service quality, perceived e-service quality, and university image as mediators of student loyalty in Open University Malaysia (OUM). Data were collected from 16 OUM learning centres throughout Malaysia. A purposive stratified conv…
Business (2 works) · Customer Service Quality and Loyalty (2 works) · Loyalty (2 works) · Marketing (2 works) · Psychology (2 works) · Service quality (2 works) · Technology Adoption and User Behaviour (2 works) · Applied Psychology (1 work) · Computer Science (1 work) · Consumer Retail Behavior Studies (1 work)