Hayatul Safrah Salleh
Biographic Data
| ID | 9749169 |
|---|---|
| NAME | Hayatul Safrah Salleh |
| GIVEN NAMES | Hayatul Safrah |
| FAMILY NAME | Salleh |
| SIGNATURE | SALLEH H S |
| AFFILIATIONS | Universiti Malaysia Terengganu |
| ORCID | 0000-0001-7275-0570 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Relationship Among Service Quality, Patient Satisfaction and Patient Loyalty
This study aimed to investigate the impact of perceived health care service quality on patient satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to gather data with a complete of 400 patients. To obtain the results and to analyse the hypothesis, the study used PLS-SEM Statistical technique. The findings showed that service quality had a positive direct effect on patient loyalty and patient satisfaction. Mean…
The nexus of climate change and hotel management in Malaysia
Small island tourism is susceptible to the adverse impacts of climate change and is expected to challenge the business model of hotel operators. Thus, it is imperative for them to understand the interactions between climate change and hotel management to mitigate the unfavourable impacts. This study aims to investigate the perceptions among hotel managers in Kapas Island, Malaysia on the climate change impact to their hotel operation. It represen…
No prominent works on this page.
The nexus of climate change and hotel management in Malaysia
Small island tourism is susceptible to the adverse impacts of climate change and is expected to challenge the business model of hotel operators. Thus, it is imperative for them to understand the interactions between climate change and hotel management to mitigate the unfavourable impacts. This study aims to investigate the perceptions among hotel managers in Kapas Island, Malaysia on the climate change impact to their hotel operation. It represen…
Relationship Among Service Quality, Patient Satisfaction and Patient Loyalty
This study aimed to investigate the impact of perceived health care service quality on patient satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to gather data with a complete of 400 patients. To obtain the results and to analyse the hypothesis, the study used PLS-SEM Statistical technique. The findings showed that service quality had a positive direct effect on patient loyalty and patient satisfaction. Mean…
Business (2 works) · Marketing (2 works) · Psychology (2 works) · Climate change (1 work) · Climate change adaptation (1 work) · Cruise Tourism Development and Management (1 work) · Customer Service Quality and Loyalty (1 work) · Diverse Aspects of Tourism Research (1 work) · Ecology (1 work) · Economics (1 work)