Marhana Mohamed Anuar
Biographic Data
| ID | 9827866 |
|---|---|
| NAME | Marhana Mohamed Anuar |
| GIVEN NAMES | Marhana Mohamed |
| FAMILY NAME | Anuar |
| SIGNATURE | ANUAR M M |
| AFFILIATIONS | Universiti Malaysia Terengganu |
| ORCID | 0000-0002-8777-6412 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Relationship Among Service Quality, Patient Satisfaction and Patient Loyalty
This study aimed to investigate the impact of perceived health care service quality on patient satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to gather data with a complete of 400 patients. To obtain the results and to analyse the hypothesis, the study used PLS-SEM Statistical technique. The findings showed that service quality had a positive direct effect on patient loyalty and patient satisfaction. Mean…
No prominent works on this page.
Relationship Among Service Quality, Patient Satisfaction and Patient Loyalty
This study aimed to investigate the impact of perceived health care service quality on patient satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to gather data with a complete of 400 patients. To obtain the results and to analyse the hypothesis, the study used PLS-SEM Statistical technique. The findings showed that service quality had a positive direct effect on patient loyalty and patient satisfaction. Mean…
Business (1 work) · Customer Service Quality and Loyalty (1 work) · Health care (1 work) · Loyalty (1 work) · Marketing (1 work) · Medicine (1 work) · Nursing (1 work) · Organizational and Employee Performance (1 work) · Organizational Leadership and Management Strategies (1 work) · Patient satisfaction (1 work)