Anish Kumar Bhunia
Biographic Data
| ID | 9872974 |
|---|---|
| NAME | Anish Kumar Bhunia |
| GIVEN NAMES | Anish Kumar |
| FAMILY NAME | Bhunia |
| SIGNATURE | BHUNIA A K |
| AFFILIATIONS | National Institute of Technology Arunachal Pradesh |
| ORCID | 0000-0003-1197-8912 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2026 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
How AI chatbot service quality drives continuance intention
Introduction Digital transformation is reshaping customer service, with AI-powered chatbots enhancing user interactions and becoming increasingly integrated into business operations. In higher education, rapid advancements in artificial intelligence have heightened interest in understanding the factors influencing students' continuance intention (CI) toward AI chatbot use. This study develops and validates an integrated model based on the Stimulu…
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How AI chatbot service quality drives continuance intention
Introduction Digital transformation is reshaping customer service, with AI-powered chatbots enhancing user interactions and becoming increasingly integrated into business operations. In higher education, rapid advancements in artificial intelligence have heightened interest in understanding the factors influencing students' continuance intention (CI) toward AI chatbot use. This study develops and validates an integrated model based on the Stimulu…
AI in Service Interactions (1 work) · Artificial Intelligence in Healthcare and Education (1 work) · Chatbot (1 work) · Continuance (1 work) · Customer satisfaction (1 work) · Mediation (1 work) · Service quality (1 work) · Structural equation modeling (1 work) · Technology Adoption and User Behaviour (1 work)