Ao Liang
Biographic Data
| ID | 9975912 |
|---|---|
| NAME | Ao Liang |
| GIVEN NAMES | Ao |
| FAMILY NAME | Liang |
| SIGNATURE | LIANG A |
| AFFILIATIONS | Tung Wah College |
| ORCID | 0009-0004-0798-5671 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2026 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
From Service Failure to Job Burnout
Service failure, a critical determinant of negative customer outcomes, has been predominantly studied from a consumer-centric perspective, leaving the employee impact underexplored. Grounded in Conservation of Resources (COR) theory, this study investigates how service failures lead to job burnout among frontline employees in hospitality context. Using a mixed-methods approach, Study 1 identifies five failure dimensions (attitude, ability, commun…
Governing Postgraduate Education Under Globalisation
The globalisation of higher education has intensified international student mobility and reshaped national postgraduate education systems worldwide. As one of the largest contributors to global outbound student flows, China faces persistent challenges related to the governance, structure, and social recognition of professional postgraduate education. This study examined postgraduate education decision-making by integrating consumer behaviour theo…
No prominent works on this page.
From Service Failure to Job Burnout
Service failure, a critical determinant of negative customer outcomes, has been predominantly studied from a consumer-centric perspective, leaving the employee impact underexplored. Grounded in Conservation of Resources (COR) theory, this study investigates how service failures lead to job burnout among frontline employees in hospitality context. Using a mixed-methods approach, Study 1 identifies five failure dimensions (attitude, ability, commun…
Governing Postgraduate Education Under Globalisation
The globalisation of higher education has intensified international student mobility and reshaped national postgraduate education systems worldwide. As one of the largest contributors to global outbound student flows, China faces persistent challenges related to the governance, structure, and social recognition of professional postgraduate education. This study examined postgraduate education decision-making by integrating consumer behaviour theo…
Burnout (1 work) · China (1 work) · Corporate governance (1 work) · Credential (1 work) · Emotional Labor in Professions (1 work) · Globalization (1 work) · Higher education (1 work) · Higher Education Governance and Development (1 work) · Higher Education Research Studies (1 work) · hospitality employees (1 work)