Maher Omar
Biographic Data
| ID | 9977422 |
|---|---|
| NAME | Maher Omar |
| GIVEN NAMES | Maher |
| FAMILY NAME | Omar |
| SIGNATURE | OMAR M |
| AFFILIATIONS | University of Sharjah |
| ORCID | 0000-0003-3077-1263 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Exploring the Impact of Front-Line Employees’ Extra Role Behavior on Student Loyalty and Retention in a Semi-Government University in the UAE
This study aims to investigate the relationship between front-line employees’ (FLEs) extra-role behavior (ERB) and its influence on student satisfaction (SS), student loyalty (SL), and university image (UI), while also examining the moderating effect of student cynicism (SC). Drawing on the service profit chain model, this research proposes a positive relationship between ERB and SS, SL, and UI, with SC acting as a moderator for the relationship …
No prominent works on this page.
Exploring the Impact of Front-Line Employees’ Extra Role Behavior on Student Loyalty and Retention in a Semi-Government University in the UAE
This study aims to investigate the relationship between front-line employees’ (FLEs) extra-role behavior (ERB) and its influence on student satisfaction (SS), student loyalty (SL), and university image (UI), while also examining the moderating effect of student cynicism (SC). Drawing on the service profit chain model, this research proposes a positive relationship between ERB and SS, SL, and UI, with SC acting as a moderator for the relationship …
Business (1 works) · Customer Service Quality and Loyalty (1 works) · Cynicism (1 works) · Front line (1 works) · Higher education (1 works) · Job Satisfaction and Organizational Behavior (1 works) · Loyalty (1 works) · Marketing (1 works) · Moderation (1 works) · Organizational and Employee Performance (1 works)