Yen Ping Tan
Dados Biográficos
| ID | 10137826 |
|---|---|
| NOME | Yen Ping Tan |
| PRENOMES | Yen Ping |
| SOBRENOME | Tan |
| ASSINATURA | TAN Y P |
| AFILIAÇÕES | Universiti Putra Malaysia |
| VERIFICADO | Não |
| TOTAL DE OBRAS | 1 |
| TOTAL DE CITAÇÕES | 0 |
| OBRAS COMO AUTOR | 1 |
| OBRAS COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2024 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2024 |
| ÍNDICE H | 0 |
Service quality (SERVQUAL) model in private higher education institutions
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine th…
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Service quality (SERVQUAL) model in private higher education institutions
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine th…
Business (1 obra) · Corporate Identity and Reputation (1 obra) · Customer Service Quality and Loyalty (1 obra) · Economic growth (1 obra) · Economics (1 obra) · Higher education (1 obra) · Marketing (1 obra) · Organizational Leadership and Management Strategies (1 obra) · Service quality (1 obra) · SERVQUAL (1 obra)