Mary Stanfield Tetreault
Dados Biográficos
| ID | 10728425 |
|---|---|
| NOME | Mary Stanfield Tetreault |
| PRENOMES | Mary Stanfield |
| SOBRENOME | Tetreault |
| ASSINATURA | TETREAULT M S |
| AFILIAÇÕES | George Mason University |
| VERIFICADO | Não |
| TOTAL DE OBRAS | 1 |
| TOTAL DE CITAÇÕES | 0 |
| OBRAS COMO AUTOR | 1 |
| OBRAS COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 1990 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 1990 |
| ÍNDICE H | 0 |
The Service Encounter
The service encounter frequently is the service from the customer's point of view. Using the critical incident method, the authors collected 700 incidents from customers of airlines, hotels, and restaurants. The incidents were categorized to isolate the particular events and related behaviors of contact employees that cause customers to distinguish very satisfactory service encounters from very dissatisfactory ones. Key implications for managers …
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The Service Encounter
The service encounter frequently is the service from the customer's point of view. Using the critical incident method, the authors collected 700 incidents from customers of airlines, hotels, and restaurants. The incidents were categorized to isolate the particular events and related behaviors of contact employees that cause customers to distinguish very satisfactory service encounters from very dissatisfactory ones. Key implications for managers …
Advertising (1 obra) · Business (1 obra) · Computer Science (1 obra) · Computer security (1 obra) · Critical Incident Technique (1 obra) · Customer service (1 obra) · Customer Service Quality and Loyalty (1 obra) · Key (lock) (1 obra) · Marketing (1 obra) · Point (geometry) (1 obra)