C Heath
Dados Biográficos
| ID | 1210 |
|---|---|
| NOME | C Heath |
| PRENOMES | C |
| SOBRENOME | Heath |
| ASSINATURA | HEATH C |
| AFILIAÇÕES | King's College London |
| ORCID | 0000-0003-3196-0197 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 69 |
| TOTAL DE CITAÇÕES | 636 |
| TOTAL COMO AUTOR | 68 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 1978 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2024 |
| ÍNDICE H | 16 |
Recipient design in human–robot interaction
People meeting a robot for the first time do not know what it is capable of and therefore how to interact with it—what actions to produce, and how to produce them. Despite social robotics’ long-standing interest in the effects of robots’ appearance and conduct on users, and efforts to identify factors likely to improve human–robot interaction, little attention has been paid to how participants evaluate their robotic partner in the unfolding of ac…
Reconciling knowledge sharing with individual tasks
The contribution of the open-plan office to work and organisation has long been a matter of some debate. Aside from its economic advantages, it is argued that it provides an important opportunity for colleagues to share knowledge and help each other. It is recognised, however, that the presence and participation of others can undermine the ability of personnel to concentrate on individual tasks and subjects work to interruption. This paper seeks …
Embodied Action, Projection, and Institutional Action
There has been a long-standing interest in projection and the resources on which participants rely to produce and recognize the import and organization of turns at talk. Less attention has been paid to the character of the activity in which utterances form part and the ways in which embodied action enables the intelligibility, coordination, and in some cases, coproduction, of particular actions. In this article, we focus on specialized forms of e…
Resilience strategies to manage psychological distress among healthcare workers during the Covid‐19 pandemic
The COVID‐19 pandemic marks an extraordinary global public health crisis unseen in the last century, with its rapid spread worldwide and associated mortality burden. The longevity of the crisis and disruption to normality is unknown. With COVID‐19 set to be a chronic health crisis, clinicians will be required to maintain a state of high alert for an extended period. The support received before and during an incident is likely to influence whether…
Servicing the body
Various forms of service work rely upon personnel undertaking activities that necessitate close, and in some cases potentially intimate, contact with a client’s body. In this paper, we consider the ways in which opticians place and position glasses on the head of their clients and how they avoid, or at least ameliorate, the problems and sensitivities that might arise in this close encounter with the co-participant. The paper is based on the analy…
Visible objects of concern
Over the past few decades, we have witnessed the widespread deployment of technologies that enable real-time interaction between co-located and remote participants. These technologies and their accompanying organisational arrangements have created new forms of cooperation and collaboration. They also present challenges for ethnographers seeking to understand the practices, the ‘lived work’ of the participants. In particular, they demand a concern…
Transparency and Embodied Action
Institutional settings in which large numbers of participants have the right and in some cases the responsibility to contribute to the proceedings pose particular challenges to the order and allocation of turns. These challenges are organizational, how to enable and order participation between large numbers of people, as well as moral and political—the fair, transparent, and even distribution of access to the floor. In this paper, we address two …
Exchanging implements
Surgical procedures rely upon an array of commonplace tools, implements and materials that mediate practice and disciplinary collaboration within the operating theatre. Substantial time is dedicated to the issue and provision of these artefacts and their timely exchange is critical to the successful accomplishment of surgical procedures. In this article, we consider the practice, knowledge and agency that informs how particular implements and mat…
Objective Measures and Subjective Reports
The paper discusses how visual research methods that draw on ethnomethodology and conversation analysis can help sociologists to reveal how optometrists’ assess the clarity of their clients’ distance vision. It argues that the detailed analysis of video-recorded interactions in optometric consultation rooms can help reveal the practical organization of the ‘routine’ work through which optometrists examine and assess their clients’ sight. Save for…
Creating Interdependencies
In recent years, we have witnessed the emergence of large-scale centers of command and control that bring together a range of personnel from various services responsible for the management of day-to-day incidents and events. These multicenter control rooms stand in marked contrast to what Suchman termed ‘centers of coordination’ (Suchman 1997), which have typically formed the focus of much research within HCI and Computer supported co-operative w…
Embedded Reference
Audiovisual technologies can enable informal communication akin to face-to-face interaction. However, they prove less successful when deployed to support work and organizational activities. This is, in part, due to the limited ways such technologies provide access to the materials, objects, documents, and the like that are critical for supporting work activities as they emerge and unfold. What is often neglected in these new technologies is a con…
Playing with words
There is growing interest within museums and galleries in enabling visitors to contribute thoughts, reflections and materials and to make these available to the wider public both within the museum space and beyond. It is widely recognised that digital technologies and developments provide unprecedented opportunities to facilitate engagement and provide new and distinctive forms of participation, sociality and creativity. In this paper, we explore…
Assembling Collaboration
Over the past 20 years or so, researchers have, in a number of ways, considered how studies of talk and interaction might inform the design of new technologies. In this article, we discuss a “technical intervention” where studies of visual and material conduct informed by conversation analysis shaped the design and development of a prototype communication system: a “media space.” We conclude by briefly discussing some of the challenges and opport…
Good” organisational reasons for “ineffectual” research
New displays, galleries and exhibitions in museums and galleries are increasingly subject to summative evaluations, wide-ranging investigations that examine how visitors respond to and engage with particular initiatives. These evaluations provide insights into the behaviour and attitudes of visitors and the ways in which particular exhibitions, exhibits and information resources facilitate engagement, participation and learning. Unfortunately, ho…
The Problem With “Problems”
This article contributes to conversation analytic understanding of openings in health-care consultations. It focuses on the case of optometry: a form of health-care practice in which an optometrist conducts checks of a patient's vision and eye health. Patients are advised to attend regularly for routine assessments and can also request a specific appointment at any time. Analysis of a corpus of 66 consultations shows what happens when the optomet…
Engendering Response
Many of the procedures undertaken within healthcare require specialized forms of participation that may be unfamiliar, even disturbing, to patients or clients. The practitioner has to encourage and enable participation in the investigation in an appropriate fashion while preserving the structure and integrity of the procedure. In this article, we consider optometry and the deployment of a vision test, known as subject refraction, that provides da…
Assessing Distance Vision as Interactional Achievment
Soziale Welt is one of the important journals within German sociology and is even read in foreign countries. It includes empirical and theoretical contributions from all areas of the subject and tries to portray the development of sociology and to give a new impetus. In addition to the quarterly published issues, there are special issues with a unified theme. The journal "Soziale Welt" is aimed at sociologists, social scientists, and at generally…
Embodied action and organisational interaction
Some 'technical challenges' of video analysis
Unlike the wide-ranging methodological debates surrounding the accomplishment and analysis of interviews, fieldwork and focus groups, the discussions concerning the use of video data tend to focus on a few frequently rehearsed issues. In this article we wish to broaden the consideration of methodological concerns related to video. We address the problems faced when collecting data, particularly on how to select the framing for the recordings. We …
Video in Qualitative Research
Video, Analysis and the Social Sciences Access, Ethics and Project Planning Collecting Audio-Visual Data Analyzing Video: Developing Preliminary Observations Matters of Context: Objects, Participation and Institutional Practice Preparing Presentations and Publications Implications, Applications and New Developments Appendix 1: Transcription Notations Appendix 2: Example of an Introductory Letter Seeking Access to Record Appendix 3: Tips for Data …
Embedding instruction in practice
In this paper we address the ways in which surgeons, in collaboration with other members of the surgical team, create occasions for demonstration and instruction within the highly complex and demanding tasks of a surgical operation. Drawing on video recordings of surgical operations, augmented by field studies, we examine how particular phenomena and procedures are made accessible and intelligible to trainees and the ways in which brief episodes …
Configuring 'Interactivity
There is a growing commitment within science centres and museums to develop exhibitions that engender new forms of participation that contribute to the public's understanding of science. Information and communication systems play an important role in this regard, enabling new forms of `interaction' with and around exhibits. In this paper we consider how visitors respond to these exhibits and explore the forms of interaction that arise within thes…
Video‐Based Studies of Work Practice
The use of the visual, let alone video, is surprisingly rare within social scientific studies of work and organisations. Nevertheless there is an emerging corpus of research that use video recordings, augmented by field work, as their principal data; recordings that provide access to the fine details of work as it is accomplished within everyday organisational settings. They include studies of work in a broad range of domains, including call cent…
Gesture and institutional interaction
Despite the growing body of research concerned with talk and interaction in institutional settings, the ways in which complex forms of organisational activity are accomplished in and through gesture remain relatively neglected. In this paper, we consider auctions of fine art and antiques and examine the ways in which auctioneers deploy an organisation that creates competition and enables the price of goods to be rapidly escalated in a systematic …
Ordering competition
Auctions provide an institutional solution to a social problem; they enable the legitimate pricing and exchange of goods where those goods are of uncertain value. In turn, auctions raise a number of social and organizational issues that are resolved within the interaction that arise in sales by auction. In this paper, we examine sales of fine art, antiques and objets d'art and explore the ways in which auctioneers mediate competition between buye…
Technology and social interaction
Despite the substantial body of literature concerned with the ways in which digital media are transforming contemporary society and institutional life, we have relatively little understanding of the ways in which new technologies feature in day to day organizational conduct and interaction. There is however a growing corpus of empirical research which places the situated and contingent character of new technologies at the heart of the analytic ag…
Embodied reference
Exhibiting Interaction
This article explores how individuals, both alone and together, examine exhibits in museums and galleries. Drawing on ethnomethodology and conversation analysis, it focuses on the ways in which visitors encounter and experience exhibits and how their activities are organized, at least in part, with intimate regard to the actions of others in the domain, both companions and 'strangers.' This study contributes to the long-standing concerns of symbo…
Technology and medical practice
One of the most significant developments in healthcare over the past 25 years has been the widespread deployment of information and communication technologies. These technologies have had a wide-ranging impact on the organisation of healthcare, on professional practice and on patients' experience of illness and its management. In this paper we discuss the ways in whichSociology of Health and illnesshas provided a forum for the analysis of these n…
Configuring Reception
Despite the growing sociological interest in the object, and the long-standing tradition in the humanities and social sciences concerned with the creation of art and artefacts, there is relatively little research about how people in ordinary day-to-day circumstances explore and respond to exhibits in museums and galleries. In this article, we address the conduct and interaction of visitors to museums and galleries and consider how they examine an…
Pain Talk
L'auteur s'interesse a la facon dont s'installe et dont se gere l'interaction patient-medecin pendant des periodes de douleur et de souffrance. L'analyse de fragments d'enregistrements video de consultations medicales permet d'aboutir a des premieres conclusions en particulier en ce qui concerne la revelation de la douleur
Sharing the Tools of the Trade
Despite a growing body of work across the social and cognitive sciences concerned with the relations between inanimate objects and sociality, we still have relatively little understanding of the ways in which participants themselves characterize and discriminate objects in the course of practical activities. This article examines how personnel in a telecommunications control center display their understanding of objects, such as computer screens …
Health and the Division of Labour
Preserving the consultation
Professional medical practice in public institutions involves the systematic documentation of information concerning the transactions of organizational members and their clientele. In general practice (primary health care) as in other forms of medical work, record cards are maintained in which the details of patients'illness and its management are documented. These medical biographies provide the profession with a significant resource in their da…
Participation in the medical consultation
The following paper is concerned with the coordination of verbal and nonverbal behaviour by the doctor and patient in the medical consultation. It explores the relationship between the talk of the patient and the nonverbal behaviour of the doctor and demonstrates how the gaze direction of the doctor plays a crucial part in the articulation of an utterance by the patient. In examining a series of examples drawn from primary health care consultatio…
Embedding instruction in practice
In this paper we address the ways in which surgeons, in collaboration with other members of the surgical team, create occasions for demonstration and instruction within the highly complex and demanding tasks of a surgical operation. Drawing on video recordings of surgical operations, augmented by field studies, we examine how particular phenomena and procedures are made accessible and intelligible to trainees and the ways in which brief episodes …
Ordering competition
Auctions provide an institutional solution to a social problem; they enable the legitimate pricing and exchange of goods where those goods are of uncertain value. In turn, auctions raise a number of social and organizational issues that are resolved within the interaction that arise in sales by auction. In this paper, we examine sales of fine art, antiques and objets d'art and explore the ways in which auctioneers mediate competition between buye…
Exchanging implements
Surgical procedures rely upon an array of commonplace tools, implements and materials that mediate practice and disciplinary collaboration within the operating theatre. Substantial time is dedicated to the issue and provision of these artefacts and their timely exchange is critical to the successful accomplishment of surgical procedures. In this article, we consider the practice, knowledge and agency that informs how particular implements and mat…
Overseeing organizations
Despite the widespread deployment of CCTV through most major cities and towns in great Britain, and the importance of surveillance to contemporary debates within the social sciences, there remains relatively little detailed research concerned with the practical use of these technologies in the workplace. In this paper, we examine how personnel in the operation rooms in London Underground use CCTV and related equipment to identify problems and eve…
Interaction in Isolation
We have recently witnessed the emergence of a range of naturalistic studies concerned with work, interaction and technology in complex organisational environments. In this paper we examine a seemingly individual and isolated activity, which involves the use of relatively basic technology to guide a vehicle in accord with a highly regulated signalling system. The paper considers the ways in which operating a vehicle is systematically co-ordinated …
Some 'technical challenges' of video analysis
Unlike the wide-ranging methodological debates surrounding the accomplishment and analysis of interviews, fieldwork and focus groups, the discussions concerning the use of video data tend to focus on a few frequently rehearsed issues. In this article we wish to broaden the consideration of methodological concerns related to video. We address the problems faced when collecting data, particularly on how to select the framing for the recordings. We …
Configuring 'Interactivity
There is a growing commitment within science centres and museums to develop exhibitions that engender new forms of participation that contribute to the public's understanding of science. Information and communication systems play an important role in this regard, enabling new forms of `interaction' with and around exhibits. In this paper we consider how visitors respond to these exhibits and explore the forms of interaction that arise within thes…
Crafting participation
There is a growing interest amongst both artists and curators in designing art works which create new forms of visual communication and enhance interaction in museums and galleries. Despite extraordinary advances in the analysis of talk and discourse, there is relatively little research concerned with conduct and collaboration with and around aesthetic objects and artefacts, and to some extent, the social and cognitive sciences have paid less att…
Activité distribuée et organisation de l'interaction
Il existe encore peu de recherches sur les activités de coopération dans des environnements technologiques complexes. Or l'une des raisons des échecs technologiques actuels est l'absence de prise en compte du contexte dans l'analyse des activités de travail et des interactions. Les auteurs préconisent une méthodologie «naturaliste » d'observation, utilisant l'enregistrement audio-vidéo pour décrire les processus de coopération. Ils montrent, dans…
Embedded Reference
Audiovisual technologies can enable informal communication akin to face-to-face interaction. However, they prove less successful when deployed to support work and organizational activities. This is, in part, due to the limited ways such technologies provide access to the materials, objects, documents, and the like that are critical for supporting work activities as they emerge and unfold. What is often neglected in these new technologies is a con…
The display of recipiency
Assessing Distance Vision as Interactional Achievment
Soziale Welt is one of the important journals within German sociology and is even read in foreign countries. It includes empirical and theoretical contributions from all areas of the subject and tries to portray the development of sociology and to give a new impetus. In addition to the quarterly published issues, there are special issues with a unified theme. The journal "Soziale Welt" is aimed at sociologists, social scientists, and at generally…
Embodied action and organisational interaction
Video‐Based Studies of Work Practice
The use of the visual, let alone video, is surprisingly rare within social scientific studies of work and organisations. Nevertheless there is an emerging corpus of research that use video recordings, augmented by field work, as their principal data; recordings that provide access to the fine details of work as it is accomplished within everyday organisational settings. They include studies of work in a broad range of domains, including call cent…
Broadcast Talk
In this article we examine the use of radio, long-serving communications technology. We consider how personnel who operate a rapid urban transport system use radio to identify and manage problems that inevitably arise in the operation of the service. We examine how participants organize their talk with regard to the idiosyncrasies of the system, and how the technology is configured in and through their interaction. The article interweaves 2 rathe…
Health and the Division of Labour
Relationships Between Doctors and Patients (Book)
The display of recipiency
Preserving the consultation
Professional medical practice in public institutions involves the systematic documentation of information concerning the transactions of organizational members and their clientele. In general practice (primary health care) as in other forms of medical work, record cards are maintained in which the details of patients'illness and its management are documented. These medical biographies provide the profession with a significant resource in their da…
Research note Computer-aided diagnosis in the consultation
The Social Organization of Doctor-Patient Communication
Participation in the medical consultation
The following paper is concerned with the coordination of verbal and nonverbal behaviour by the doctor and patient in the medical consultation. It explores the relationship between the talk of the patient and the nonverbal behaviour of the doctor and demonstrates how the gaze direction of the doctor plays a crucial part in the articulation of an utterance by the patient. In examining a series of examples drawn from primary health care consultatio…
The consultation's end
Body Movement and Speech in Medical Interaction
This book is based on a substantial collection of video recordings of everyday medical consultations in the UK, and offers a micro-analysis of the visual and vocal aspects of the interaction between doctors and patients. Using actual examples, accompanied by numerous illustrations, Christian Heath explores the moment-by-moment coordination of body movement and speech by and between doctor and patient. He discusses various aspects of medical exami…
Pain Talk
L'auteur s'interesse a la facon dont s'installe et dont se gere l'interaction patient-medecin pendant des periodes de douleur et de souffrance. L'analyse de fragments d'enregistrements video de consultations medicales permet d'aboutir a des premieres conclusions en particulier en ce qui concerne la revelation de la douleur
Mortality from tobacco in developed countries
Media Space and Communicative Asymmetries
Despite the growing interest in using audio-visual technologies to support communication and collaborative work among individuals in different locations, we still have relatively little understanding of the organization of video-mediated interaction. In the following article, we discuss some findings of recent research concerning interpersonal communication in a sophisticated multimedia office environment. Based on the detailed naturalistic analy…
Collaboration and controlCrisis management and multimedia technology in London Underground Line Control Rooms
Linguistic Anthropology
Unpacking collaboration
Activité distribuée et organisation de l'interaction
Il existe encore peu de recherches sur les activités de coopération dans des environnements technologiques complexes. Or l'une des raisons des échecs technologiques actuels est l'absence de prise en compte du contexte dans l'analyse des activités de travail et des interactions. Les auteurs préconisent une méthodologie «naturaliste » d'observation, utilisant l'enregistrement audio-vidéo pour décrire les processus de coopération. Ils montrent, dans…
Cognition and Communication at Work
This book brings together contributions from researchers within various social science disciplines who seek to redefine the methods and topics that constitute the study of work. They investigate work activity in ways that do not reduce it to a 'psychology' of individual cognition nor to a 'sociology' of societal structures and communication. A key theme in the material is the relationship between theory and practice. This is not an abstract probl…
Les objets et leur environnement local
On sait depuis longtemps que l’environnement matériel est une composante essentielle de l’action et de l’interaction sociales. On sait moins en revanche comment les objets sont constitués de manière réflexive dans l’interaction. C’est ce que tente d’analyser cet article, qui se focalise sur la façon dont l’environnement matériel devient intelligible dans l’interaction et dont les objets permettent de reconnaître les actions et les activités. L’ét…
La prevención de las enfermedades cardiovasculares
La prevencin de las enfermedades cardiovasculares
Interaction in Isolation
We have recently witnessed the emergence of a range of naturalistic studies concerned with work, interaction and technology in complex organisational environments. In this paper we examine a seemingly individual and isolated activity, which involves the use of relatively basic technology to guide a vehicle in accord with a highly regulated signalling system. The paper considers the ways in which operating a vehicle is systematically co-ordinated …
Technology in Action
Despite the extraordinary advances in digital and communication technology over recent years, we know very little about the way these complex systems affect everyday work and interaction. This book seeks to explore these issues through a series of video-based field studies. It begins by discussing the introduction of basic information systems in general medical practice and ends with an exploration of interpersonal communication in advanced media…
Configuring Action in Objects
It has long been recognized that the material environment is an essential feature of the organization of social action and interaction. It is only recently, however, that we have witnessed a burgeoning body of empirical studies, from within both the social and cognitive sciences, that has begun to delineate the ways in which objects are socially constructed and feature in social relations and activities. Despite this growing interest in the objec…
Configuring Action in Objects
Textuality and interaction
Textualité et interaction : la production coopérative des reportages journalistiques. On assiste depuis quelques à l'émergence d'une gamme d'environnements technologiques et organisationnels où le personnel doit gérer en vitesse un grand nombre de données de type et de provenance variés. Dans cet article, nous examinons un domaine de ce type : la section éditoriale d'une agence de presse internationale qui fournit des informations en temps réel à…
Embodied reference
Computer Science (49 obras) · Sociology (43 obras) · Psychology (31 obras) · Political science (29 obras) · Public relations (19 obras) · Engineering (18 obras) · Language, Discourse, Communication Strategies (18 obras) · Social science (17 obras) · Information Systems Theories and Implementation (14 obras) · Artificial Intelligence (13 obras)