Marie Flinkfeldt
Dados Biográficos
| ID | 134965 |
|---|---|
| NOME | Marie Flinkfeldt |
| PRENOMES | Marie |
| SOBRENOME | Flinkfeldt |
| ASSINATURA | FLINKFELDT M |
| AFILIAÇÕES | Uppsala University |
| ORCID | 0000-0003-1751-1918 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 17 |
| TOTAL DE CITAÇÕES | 32 |
| TOTAL COMO AUTOR | 17 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2011 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 3 |
The morality of anxiety
Research in discursive psychology examines naturally occurring interactions to see how people deal with psychological matters, such as emotions.In the current article, we use examples from a study conducted in a helpline setting to illustrate how discursive psychology provides insights into the moral dimensions of anxiety.Although individuals may use expressions of worry to emphasize the seriousness of a problem in their lives, they also counter …
The family administrator’
This paper investigates parents' information-seeking about parental leave.It examines gendered patterns in parents' contacts with the Swedish Social Insurance Agency (SSIA) over telephone, email, and on Facebook with a combination of qualitative and quantitative analysis.We show that women not only contact the SSIA more than men do, they also to a larger extent approach the SSIA early on -a practice that may facilitate strategic planning -as well…
Dealing with callers' racialised talk in suicide preventive helplines
This article investigates how mental health counsellors on helplines in Sweden deal with racism from callers who self-categorise as non-racialised. Previous studies have identified racism as a problem in health care interactions, but there is limited knowledge about the features of racialised talk and how staff respond. In this study, we use conversation analysis and membership categorisation analysis to examine racialised talk in 17 audiorecorde…
De‐gendering parents
Swedish welfare organisations have a long history of promoting gender equality and inclusivity, involving implementation of more gender‐inclusive language (e.g., non‐gendered terminology). This study analysed the use of non/gendered expressions at the Swedish Social Insurance Agency, as state policy is realised in conjunction with personalised service in textual interaction in screen‐level bureaucracy. We drew on conversation analysis and members…
He Won’t Pay”
Since 2016, separated parents in Sweden are expected to pay child maintenance directly to each other unless special reasons, such as intimate partner violence (IPV), can be invoked. Problems with maintenance payments, which may involve expressions of financial abuse, have become a common topic in interactions between parents and the Swedish Social Insurance Agency (SSIA) that handles these cases. This article examines 132 phone calls to the SSIA,…
The practical realization of the feminist welfare state
Talk about gender equality in relation to parental leave is pervasive in Sweden. The state encourages families to share parental leave and has recurrently tasked the Swedish Social Insurance Agency (SSIA) to promote gender equality. As theories and applications of street-level bureaucracy have emphasized, how policy is practically realized in social interaction with clients is an important question, specifically whether gender equality discourse …
Challenges in recognizing and facilitating disclosures of intimate partner violence in customer service calls about maintenance support
Separated parents in Sweden need to sort out child maintenance themselves unless there are ‘special reasons’, such as experiences of intimate partner violence (IPV), in which case the Swedish Social Insurance Agency (SSIA) may function as an intermediary. In such cases, the parent must disclose their experiences for institutional assessment. This study uses conversation analysis (CA) to examine 132 phone calls between parents and SSIA officers, e…
The uses of small talk in social work
Welfare organisations across the world are becoming more streamlined with less time for building relationships with clients, rendering non-governmental organisations increasingly important for welfare provision. In this paper, we investigate an understudied area in social work: the small talk through which volunteer organisations conduct social work tasks in interaction with clients. The data consist of 108 phone calls to a helpline that offers s…
Conversation analysis in social work research
Given the emphasis on communication in social work, the empirical study of social work interactions is an important area for research. By examining recordings of naturally occurring social interaction and analysing participants’ practices in close detail, conversation analysis (CA) provides rigorous resources for understanding the practical challenges and opportunities of professional intervention. Since the origins of CA in the 1970s, this appro…
And all Hell Broke Loose”
This study examines recent changes in Swedish regulations for child maintenance in relation to post-separation families with experiences of either intimate partner violence (IPV) or conflict. The reform limited the possibility to rely on the state for maintenance in cases of cooperation difficulties. For IPV cases, the Swedish Social Insurance Agency (SSIA) can function as an intermediary between parents, but such exceptions are made upon assessm…
How categorization impacts the design of requests
Marketing research shows that organizations tailor communication for particular customer 'segments', but little is known about the live design of interaction for different categories. To investigate this, we examine telephone calls to a holiday sales call-centre (for 'seniors') and a university admissions call-centre (for 'young' students). While topically different, call-takers in both datasets requested callers' email addresses in order to prog…
En människa bland andra
Denna artikel undersöker hur äldre människor begripliggör sin situation i telefonsamtal till en stödlinje några månader in i covid-19-pandemin. Genom att använda ett vardagssociologiskt ramverk för att analysera inringares olika sätt att i samspel med stödlinjens volontärer förstå krisen, nyanserar artikeln nuvarande kunskap om äldre människors situation. Den tematiska analysen visar att inringarna begripliggör krisen i förhållande till sociala r…
Respecifying ‘worry’
This paper uses Discursive Psychology (DP) to investigate formulations of worry as an interactional resource. DP conceptualizes emotion as something people display or formulate in interaction with other people, and draws on conversation analysis (CA) to examine its social functions across settings. Data consist of 366 recorded phone calls to the Swedish Social Insurance Agency's customer service for housing allowance - a benefit targeting financi…
What Mothers Do
Sick leave in the Nordic countries is a gendered issue. Alongside other explanations, women's higher levels of sick leave have been linked to their far-reaching family responsibilities. Meanwhile, studies have shown how such responsibilities induce questioning of the legitimacy of sick leave, indicating that normative aspects linking these categories cannot solely be approached in terms of causal explanations. The current study suggests an altern…
Wanting to work
This article respecifies and develops Parsons's sick role theory, focusing on the postulate that the sick person must ‘want’ to get well. Using conversation analysis and discursive psychology to study how the psychological term ‘want’ is used in high‐stake, multi‐professional meetings with sickness benefit claimants in Sweden, the article shows how establishing that one ‘wants’ to get well requires extensive interactional work. In the examined me…
Making equality relevant
This article uses discursive psychology and conversation analysis to examine a Swedish online forum thread in which participants, who present as women on long-term sick leave, make gender equality relevant when discussing housework. Doing housework can challenge the legitimacy of the sick leave, and as a woman, one risks being categorized as a “housewife.” Such a categorization can work to undermine sick leave legitimacy and is also problematic g…
Filling one's days
An inherent part of the general understanding of illness is that it is incapacitating, making those who are ill unable to do things that they would normally do. Staying at home from work is a common consequence, and what 'ill' people do while at home then becomes accountable. This article explores online discourse about the kinds of activities people engage in when on sick leave. It employs a discursive psychological framework for analysis, drawi…
Wanting to work
This article respecifies and develops Parsons's sick role theory, focusing on the postulate that the sick person must ‘want’ to get well. Using conversation analysis and discursive psychology to study how the psychological term ‘want’ is used in high‐stake, multi‐professional meetings with sickness benefit claimants in Sweden, the article shows how establishing that one ‘wants’ to get well requires extensive interactional work. In the examined me…
Filling one's days
An inherent part of the general understanding of illness is that it is incapacitating, making those who are ill unable to do things that they would normally do. Staying at home from work is a common consequence, and what 'ill' people do while at home then becomes accountable. This article explores online discourse about the kinds of activities people engage in when on sick leave. It employs a discursive psychological framework for analysis, drawi…
And all Hell Broke Loose”
This study examines recent changes in Swedish regulations for child maintenance in relation to post-separation families with experiences of either intimate partner violence (IPV) or conflict. The reform limited the possibility to rely on the state for maintenance in cases of cooperation difficulties. For IPV cases, the Swedish Social Insurance Agency (SSIA) can function as an intermediary between parents, but such exceptions are made upon assessm…
How categorization impacts the design of requests
Marketing research shows that organizations tailor communication for particular customer 'segments', but little is known about the live design of interaction for different categories. To investigate this, we examine telephone calls to a holiday sales call-centre (for 'seniors') and a university admissions call-centre (for 'young' students). While topically different, call-takers in both datasets requested callers' email addresses in order to prog…
Respecifying ‘worry’
This paper uses Discursive Psychology (DP) to investigate formulations of worry as an interactional resource. DP conceptualizes emotion as something people display or formulate in interaction with other people, and draws on conversation analysis (CA) to examine its social functions across settings. Data consist of 366 recorded phone calls to the Swedish Social Insurance Agency's customer service for housing allowance - a benefit targeting financi…
Making equality relevant
This article uses discursive psychology and conversation analysis to examine a Swedish online forum thread in which participants, who present as women on long-term sick leave, make gender equality relevant when discussing housework. Doing housework can challenge the legitimacy of the sick leave, and as a woman, one risks being categorized as a “housewife.” Such a categorization can work to undermine sick leave legitimacy and is also problematic g…
De‐gendering parents
Swedish welfare organisations have a long history of promoting gender equality and inclusivity, involving implementation of more gender‐inclusive language (e.g., non‐gendered terminology). This study analysed the use of non/gendered expressions at the Swedish Social Insurance Agency, as state policy is realised in conjunction with personalised service in textual interaction in screen‐level bureaucracy. We drew on conversation analysis and members…
The practical realization of the feminist welfare state
Talk about gender equality in relation to parental leave is pervasive in Sweden. The state encourages families to share parental leave and has recurrently tasked the Swedish Social Insurance Agency (SSIA) to promote gender equality. As theories and applications of street-level bureaucracy have emphasized, how policy is practically realized in social interaction with clients is an important question, specifically whether gender equality discourse …
Challenges in recognizing and facilitating disclosures of intimate partner violence in customer service calls about maintenance support
Separated parents in Sweden need to sort out child maintenance themselves unless there are ‘special reasons’, such as experiences of intimate partner violence (IPV), in which case the Swedish Social Insurance Agency (SSIA) may function as an intermediary. In such cases, the parent must disclose their experiences for institutional assessment. This study uses conversation analysis (CA) to examine 132 phone calls between parents and SSIA officers, e…
What Mothers Do
Sick leave in the Nordic countries is a gendered issue. Alongside other explanations, women's higher levels of sick leave have been linked to their far-reaching family responsibilities. Meanwhile, studies have shown how such responsibilities induce questioning of the legitimacy of sick leave, indicating that normative aspects linking these categories cannot solely be approached in terms of causal explanations. The current study suggests an altern…
Filling one's days
An inherent part of the general understanding of illness is that it is incapacitating, making those who are ill unable to do things that they would normally do. Staying at home from work is a common consequence, and what 'ill' people do while at home then becomes accountable. This article explores online discourse about the kinds of activities people engage in when on sick leave. It employs a discursive psychological framework for analysis, drawi…
Making equality relevant
This article uses discursive psychology and conversation analysis to examine a Swedish online forum thread in which participants, who present as women on long-term sick leave, make gender equality relevant when discussing housework. Doing housework can challenge the legitimacy of the sick leave, and as a woman, one risks being categorized as a “housewife.” Such a categorization can work to undermine sick leave legitimacy and is also problematic g…
What Mothers Do
Sick leave in the Nordic countries is a gendered issue. Alongside other explanations, women's higher levels of sick leave have been linked to their far-reaching family responsibilities. Meanwhile, studies have shown how such responsibilities induce questioning of the legitimacy of sick leave, indicating that normative aspects linking these categories cannot solely be approached in terms of causal explanations. The current study suggests an altern…
Wanting to work
This article respecifies and develops Parsons's sick role theory, focusing on the postulate that the sick person must ‘want’ to get well. Using conversation analysis and discursive psychology to study how the psychological term ‘want’ is used in high‐stake, multi‐professional meetings with sickness benefit claimants in Sweden, the article shows how establishing that one ‘wants’ to get well requires extensive interactional work. In the examined me…
Respecifying ‘worry’
This paper uses Discursive Psychology (DP) to investigate formulations of worry as an interactional resource. DP conceptualizes emotion as something people display or formulate in interaction with other people, and draws on conversation analysis (CA) to examine its social functions across settings. Data consist of 366 recorded phone calls to the Swedish Social Insurance Agency's customer service for housing allowance - a benefit targeting financi…
En människa bland andra
Denna artikel undersöker hur äldre människor begripliggör sin situation i telefonsamtal till en stödlinje några månader in i covid-19-pandemin. Genom att använda ett vardagssociologiskt ramverk för att analysera inringares olika sätt att i samspel med stödlinjens volontärer förstå krisen, nyanserar artikeln nuvarande kunskap om äldre människors situation. Den tematiska analysen visar att inringarna begripliggör krisen i förhållande till sociala r…
The uses of small talk in social work
Welfare organisations across the world are becoming more streamlined with less time for building relationships with clients, rendering non-governmental organisations increasingly important for welfare provision. In this paper, we investigate an understudied area in social work: the small talk through which volunteer organisations conduct social work tasks in interaction with clients. The data consist of 108 phone calls to a helpline that offers s…
Conversation analysis in social work research
Given the emphasis on communication in social work, the empirical study of social work interactions is an important area for research. By examining recordings of naturally occurring social interaction and analysing participants’ practices in close detail, conversation analysis (CA) provides rigorous resources for understanding the practical challenges and opportunities of professional intervention. Since the origins of CA in the 1970s, this appro…
And all Hell Broke Loose”
This study examines recent changes in Swedish regulations for child maintenance in relation to post-separation families with experiences of either intimate partner violence (IPV) or conflict. The reform limited the possibility to rely on the state for maintenance in cases of cooperation difficulties. For IPV cases, the Swedish Social Insurance Agency (SSIA) can function as an intermediary between parents, but such exceptions are made upon assessm…
How categorization impacts the design of requests
Marketing research shows that organizations tailor communication for particular customer 'segments', but little is known about the live design of interaction for different categories. To investigate this, we examine telephone calls to a holiday sales call-centre (for 'seniors') and a university admissions call-centre (for 'young' students). While topically different, call-takers in both datasets requested callers' email addresses in order to prog…
De‐gendering parents
Swedish welfare organisations have a long history of promoting gender equality and inclusivity, involving implementation of more gender‐inclusive language (e.g., non‐gendered terminology). This study analysed the use of non/gendered expressions at the Swedish Social Insurance Agency, as state policy is realised in conjunction with personalised service in textual interaction in screen‐level bureaucracy. We drew on conversation analysis and members…
He Won’t Pay”
Since 2016, separated parents in Sweden are expected to pay child maintenance directly to each other unless special reasons, such as intimate partner violence (IPV), can be invoked. Problems with maintenance payments, which may involve expressions of financial abuse, have become a common topic in interactions between parents and the Swedish Social Insurance Agency (SSIA) that handles these cases. This article examines 132 phone calls to the SSIA,…
The practical realization of the feminist welfare state
Talk about gender equality in relation to parental leave is pervasive in Sweden. The state encourages families to share parental leave and has recurrently tasked the Swedish Social Insurance Agency (SSIA) to promote gender equality. As theories and applications of street-level bureaucracy have emphasized, how policy is practically realized in social interaction with clients is an important question, specifically whether gender equality discourse …
Challenges in recognizing and facilitating disclosures of intimate partner violence in customer service calls about maintenance support
Separated parents in Sweden need to sort out child maintenance themselves unless there are ‘special reasons’, such as experiences of intimate partner violence (IPV), in which case the Swedish Social Insurance Agency (SSIA) may function as an intermediary. In such cases, the parent must disclose their experiences for institutional assessment. This study uses conversation analysis (CA) to examine 132 phone calls between parents and SSIA officers, e…
The family administrator’
This paper investigates parents' information-seeking about parental leave.It examines gendered patterns in parents' contacts with the Swedish Social Insurance Agency (SSIA) over telephone, email, and on Facebook with a combination of qualitative and quantitative analysis.We show that women not only contact the SSIA more than men do, they also to a larger extent approach the SSIA early on -a practice that may facilitate strategic planning -as well…
Dealing with callers' racialised talk in suicide preventive helplines
This article investigates how mental health counsellors on helplines in Sweden deal with racism from callers who self-categorise as non-racialised. Previous studies have identified racism as a problem in health care interactions, but there is limited knowledge about the features of racialised talk and how staff respond. In this study, we use conversation analysis and membership categorisation analysis to examine racialised talk in 17 audiorecorde…
The morality of anxiety
Research in discursive psychology examines naturally occurring interactions to see how people deal with psychological matters, such as emotions.In the current article, we use examples from a study conducted in a helpline setting to illustrate how discursive psychology provides insights into the moral dimensions of anxiety.Although individuals may use expressions of worry to emphasize the seriousness of a problem in their lives, they also counter …
Political science (16 obras) · Sociology (13 obras) · Language, Discourse, Communication Strategies (11 obras) · Psychology (11 obras) · Law (10 obras) · Law (10 obras) · Public relations (10 obras) · Social Psychology (9 obras) · Conversation (7 obras) · Social Psychology (7 obras)