Lisa C Wan
Dados Biográficos
| ID | 143335 |
|---|---|
| NOME | Lisa C Wan |
| PRENOMES | Lisa C |
| SOBRENOME | Wan |
| ASSINATURA | WAN L C |
| AFILIAÇÕES | Chinese University of Hong Kong |
| ORCID | 0000-0002-5470-5052 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 36 |
| TOTAL DE CITAÇÕES | 200 |
| TOTAL COMO AUTOR | 36 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2009 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 9 |
The power of process
How group diversity shapes sustainable tourist behavior
Temporal effect in consumer coping with service failures
Bridging research and real-world impact in tourism research
Tourism service recovery
When travel blurs the self
While existing research on pay-what-you-want often focuses on specific factors within the tourism context (e.g., time pressure, social crowding) that impact customers' payment magnitude, little is known about how the tourism context per se may shape customers' responses in pay-what-you-want pricing . Building on the multiple self-aspects framework, self-diagnosticity theory, and escapism characteristics of tourism, this research proposes that, be…
Exploring uncharted digital horizons
Inspiring tourists’ imagination
The sustainable paradox of community tourism in world cultural heritage villages
When less is more
How the elderly tackle age discrimination from human or AI servers
The unintended sustainable consequences of free upgrade
Taking Advantage of Their Seniority
Although the senior tourism sector is widely recognized as a growing market, misbehaviors by elderly tourists is an under researched issue within the field of tourism. This paper offers insights into inappropriate behaviors by senior tourists and explores the responses of young adults toward such instances of misbehavior. Through a multimethod approach, we reveal that the intentional (vs. unintentional) misbehavior by senior tourists results in r…
Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying
Given the significant practical value impulsive buying brings to destinations, it has increasingly become a popular topic in tourist behavior research. However, few studies have examined how practitioners can sway tourists to engage in impulsive buying. This paper explores a possible strategy for practitioners by testing the effect of endorsers’ emotions (excitement vs. calmness) on the tourists’ arousal levels and their subsequent impulsive buyi…
Remember it clearly
Visit Intention Via Mobile App Usage in Pandemic Alleviation
This study examines the relationship between pandemic alleviation and tourists’ intention to visit tourist and hospitality sites. It identifies that tourists’ regulatory focus affects their risk perception in visiting tourist and hospitality sites via mobile app usage during the stage of pandemic alleviation. Mixed methods that combine quantitative modeling and experiment were adopted. A total of six sets of panel data of mobile app usage in Sout…
Relaxing or challenging? How social crowding influences the effectiveness of activity-based destination advertising
How tourism memory boosts creativity? The role of openness to experience
Unintended indulgence in robotic service encounters
AI trust divide
Human psychology as a driver of tourism development
Restriction reduction
Harnessing Romance
How eco-certificate/effort influences hotel preference
If museum treasures could talk
Friendly or competent? The effects of perception of robot appearance and service context on usage intention
Tourist misbehavior
Humanoid versus non-humanoid robots
The Role of Relationship Norms in Responses to Service Failures
A friendly relationship with a service provider can sometimes decrease the negative feelings that consumers experience as the result of a service failure. However, friendship is not always beneficial. When consumers focus their attention on the provider’s obligation to respond to their needs, they react more negatively to a service failure when they are friends of the provider than when they have only a business relationship with him or her. When…
The Contrasting Effects of Culture on Consumer Tolerance
This research highlights two cultural tendencies—concern for face and belief in fate—that are characteristic of Asian (vs. Western) consumers. In three cross-cultural studies on service failures, we show that these cultural tendencies have contrasting effects on consumer tolerance, such that Asian (vs. Western) consum-ers are more dissatisfied with social failures but less dissatisfied with nonsocial failures. We further demonstrate that these co…
How tourism memory boosts creativity? The role of openness to experience
The Influence of Incidental Similarity on Observers' Causal Attributions and Reactions to a Service Failure
Observers’ reactions to a service failure and their attributions of responsibility for its occurrence can depend on fortuitous characteristics of the protagonists that happen to draw their attention. Four field and laboratory experiments show that when observers have an incidental similarity to one of the persons involved in a service failure (the customer or the service provider), their attention is drawn to this protagonist, often leading them …
Harnessing Romance
When travel blurs the self
While existing research on pay-what-you-want often focuses on specific factors within the tourism context (e.g., time pressure, social crowding) that impact customers' payment magnitude, little is known about how the tourism context per se may shape customers' responses in pay-what-you-want pricing . Building on the multiple self-aspects framework, self-diagnosticity theory, and escapism characteristics of tourism, this research proposes that, be…
How eco-certificate/effort influences hotel preference
If museum treasures could talk
Robots Come to Rescue
Inspiring tourists’ imagination
Relaxing or challenging? How social crowding influences the effectiveness of activity-based destination advertising
Exploring uncharted digital horizons
Smart technology vs. embarrassed human
Unintended indulgence in robotic service encounters
AI trust divide
Restriction reduction
Tourist views on green brands
Tourism service recovery
When less is more
Human psychology as a driver of tourism development
A silver lining of tourism stagnation
Uses the panel data before, during and after the first wave of COVID-19 in Korea. • Investigates browsing behavior across global and domestic travel mobile apps. • Offers implications for travel businesses for recovery from the COVID-19 recession
Consumer Reactions to Attractive Service Providers
Attractive service providers are often assumed to elicit favorable consumer reactions and to increase purchase intentions. However, this may not always be true. A pilot study and five field and laboratory experiments show that when a self-presentation concern is made salient, consumers react less positively to highly attractive providers than to less attractive ones. This concern can be influenced by chronic social anxiety or can be aroused by un…
The Contrasting Effects of Culture on Consumer Tolerance
This research highlights two cultural tendencies—concern for face and belief in fate—that are characteristic of Asian (vs. Western) consumers. In three cross-cultural studies on service failures, we show that these cultural tendencies have contrasting effects on consumer tolerance, such that Asian (vs. Western) consum-ers are more dissatisfied with social failures but less dissatisfied with nonsocial failures. We further demonstrate that these co…
The Role of Relationship Norms in Responses to Service Failures
A friendly relationship with a service provider can sometimes decrease the negative feelings that consumers experience as the result of a service failure. However, friendship is not always beneficial. When consumers focus their attention on the provider’s obligation to respond to their needs, they react more negatively to a service failure when they are friends of the provider than when they have only a business relationship with him or her. When…
Tourist views on green brands
Consumer Reactions to Attractive Service Providers
Attractive service providers are often assumed to elicit favorable consumer reactions and to increase purchase intentions. However, this may not always be true. A pilot study and five field and laboratory experiments show that when a self-presentation concern is made salient, consumers react less positively to highly attractive providers than to less attractive ones. This concern can be influenced by chronic social anxiety or can be aroused by un…
The Influence of Incidental Similarity on Observers' Causal Attributions and Reactions to a Service Failure
Observers’ reactions to a service failure and their attributions of responsibility for its occurrence can depend on fortuitous characteristics of the protagonists that happen to draw their attention. Four field and laboratory experiments show that when observers have an incidental similarity to one of the persons involved in a service failure (the customer or the service provider), their attention is drawn to this protagonist, often leading them …
A silver lining of tourism stagnation
Uses the panel data before, during and after the first wave of COVID-19 in Korea. • Investigates browsing behavior across global and domestic travel mobile apps. • Offers implications for travel businesses for recovery from the COVID-19 recession
Tourist misbehavior
Robots Come to Rescue
Smart technology vs. embarrassed human
Humanoid versus non-humanoid robots
Friendly or competent? The effects of perception of robot appearance and service context on usage intention
Restriction reduction
Harnessing Romance
How eco-certificate/effort influences hotel preference
If museum treasures could talk
Visit Intention Via Mobile App Usage in Pandemic Alleviation
This study examines the relationship between pandemic alleviation and tourists’ intention to visit tourist and hospitality sites. It identifies that tourists’ regulatory focus affects their risk perception in visiting tourist and hospitality sites via mobile app usage during the stage of pandemic alleviation. Mixed methods that combine quantitative modeling and experiment were adopted. A total of six sets of panel data of mobile app usage in Sout…
Relaxing or challenging? How social crowding influences the effectiveness of activity-based destination advertising
How tourism memory boosts creativity? The role of openness to experience
Unintended indulgence in robotic service encounters
AI trust divide
Human psychology as a driver of tourism development
Tourism service recovery
When travel blurs the self
While existing research on pay-what-you-want often focuses on specific factors within the tourism context (e.g., time pressure, social crowding) that impact customers' payment magnitude, little is known about how the tourism context per se may shape customers' responses in pay-what-you-want pricing . Building on the multiple self-aspects framework, self-diagnosticity theory, and escapism characteristics of tourism, this research proposes that, be…
Exploring uncharted digital horizons
Inspiring tourists’ imagination
Business (28 obras) · Tourism (26 obras) · Marketing (20 obras) · Psychology (20 obras) · Advertising (18 obras) · Consumer Behavior in Brand Consumption and Identification (17 obras) · Diverse Aspects of Tourism Research (14 obras) · Political science (14 obras) · Computer Science (13 obras) · Social Psychology (12 obras)