Sharon C Bolton
Dados Biográficos
| ID | 246336 |
|---|---|
| NOME | Sharon C Bolton |
| PRENOMES | Sharon C |
| SOBRENOME | Bolton |
| ASSINATURA | BOLTON S C |
| AFILIAÇÕES | University of Stirling |
| ORCID | 0009-0004-9938-5381 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 29 |
| TOTAL DE CITAÇÕES | 617 |
| TOTAL COMO AUTOR | 28 |
| TOTAL COMO EDITOR | 1 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 1983 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2021 |
| ÍNDICE H | 12 |
The relational work of compassion and toxicity at a pupil referral unit
This article contributes to the literature on compassion in organisations by exploring, through the sociology of relational work, how compassion emerges against the backdrop of what is described as structural toxicity; that is, structures, policies and practices that create the material stage upon which compassion may, or may not, materialise. Underfunding, social deprivation and draconian performance measures are all examples of structural toxic…
The Moral Economy of Solidarity
Based on a longitudinal study of a Pupil Referral Unit (PRU) in England for children excluded from mainstream schools and utilising a moral economy lens, this article explores how solidarity is created and maintained in a very particular community of teachers and learning support assistants (LSAs). A moral economy approach highlights the centrality of people's moral norms and values for understanding the multi-layered dimensions of solidarity in …
Selective Consent and Dissent
Utilising the sociology of the professions as an analytical framework, the article explores the response of the Greek medical profession to state-imposed managerialism during times of economic recession and socio-political turbulence. It is argued that the case of southern welfare states, permeated by clientelism and corruption, underpins a distinct form of professional–state relations, currently missing from relevant theoretical discussions. Ric…
Ethics of care and co‐worker relationships in UK banks
Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co‐worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co‐worker relationships have become increasingly objectified, resulting i…
The Medical Tourist and a Political Economy of Care
Medical tourism has gained prominence in academic, policy and business arenas in describing the growth in the number of people travelling outside of their home country to receive planned medical treatment, with the emphasis on the combination of addressing pressing health concerns with a leisure trip. This conceptual essay offers insights into how patients are being reconceptualised in a neoliberal setting as medical tourists. In so doing it offe…
Quality Work and the Moral Economy of European Employment Policy
Following a decade of radical economic and workplace restructuring, it is important to understand how state employment policies support or deny human flourishing. This article utilizes a realist document analysis approach and reviews European employment policy through a moral economy lens. It fuses different moral economy approaches, drawing together the work of Karl Polanyi and Andrew Sayer a multi‐layered conceptual lens is offered that explore…
Domiciliary Care
Domiciliary carers are paid care workers who travel to the homes of older people to assist with personal routines. Increasingly, over the past 20 years, the delivery of domiciliary care has been organised according to market principles and portrayed as the ideal type of formal care; offering cost savings to local authorities and independence for older people. Crucially, the work of the former 'home help' is transformed as domiciliary carers are n…
Work, employment and society through the lens of moral economy
In this article a moral economy approach is proposed that is informed by Karl Polanyi and E. P. Thompson, who capture the ubiquitous tension between a stable, moral and human society and the economic practices of self-regulating markets, and by Andrew Sayer's consideration of lay morality. Moral economy is an analytical framework that gives voice to critical concerns for the workings of an increasingly disconnected capitalism, its inherent tenden…
The story of a 'boss man', his community and the 1984 miners' strike
The aim of this particular 'on the frontline' account is to allow the voice of a pit overman, Jack Ditchburn, to tell his own story of being a miner, a trade unionist and a 'boss man' - a man who saw himself as miner first and foremost and as manager second. Jack worked as a miner in the Blackhall and Horden pits, part of the Durham coalfields, which were some of the most deeply affected by the 1984-5 strike. Jack's narrative adds rich biographic…
Making Sense of Modern Medical Careers
The ongoing debate on the re-articulation of the relationship between professions, the market and the state, pays increasing attention to the issue of professional identities and how these are reframed through processes such as socialization and training. The UK government's Modernising Medical Careers programme (MMC), which introduces significant revisions to the structure, content and delivery of undergraduate and postgraduate doctor training, …
Bermuda Revisited
This article charts changing power relations within customer services, focusing on frontline service sector managers (FLSSMs): what they do and how they do it. Although increasingly ghostlike in the sociology of customer service work, the FLSSM is a mediator of the often divergent interests of employees, senior management, and customers. Drawing on Kanter's notion of power failure in management circuits, the article depicts a series of 'triangle …
Getting to the heart of the emotional labour process
In an article published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild’s emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace.This article seeks to reply to Brook’s core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly this paper considers how we conceptua…
Social Control
Cambridge/Malden, MA. : Polity Press ( 2007 ) 230pp. £55.00hb ISBN 978-0-7456-3855-7 £16.99pb ISBN 978-07456-3858-4 The intended audience for this text concerns students in the fields of criminology, sociology and psychology. The book is clearly laid out, with suggestions for further reading at the end of each chapter. Its easy style engages the novice without adopting a condescending tone, but the book also includes a level of complex theory eno…
The paradoxical processes of feminization in the professions
The past three decades have been characterized by dramatic labour market developments including the mass entry of women to exclusively male domains. Professional work is particularly indicative of this trend where growth in female membership has fuelled optimistic predictions of shattered glass ceilings and gender equality. This article seeks to challenge these predictions and to explore the associated assumptions linked with the feminization of …
Searching for the human in human resource management
A highly original collection penned by leading critical thinkers in the field of organization studies and HRM, each concerned to resituate people at the heart of HRM and organizational analysis. It offers contributions in three key areas: theory, practice and workplace contexts.
Can't Live with 'Em; Can't Live without 'Em
Successful professions have historically relied on the establishment of effective closure regimes. The last 30 years or so have witnessed a gradual erosion of the legal profession's external closure regime, which seems to be associated with the gradual feminization of the legal profession. Women now represent the majority of salaried solicitors; yet, despite some recent progress,they still represent a mere quarter of partners. In reference to the…
Women's Work, Dirty Work
This article seeks to explore the world of the gynaecology nurse. This world defines the gendered experience of nursing; that is, women in a women's job carrying out 'women's work'. It is also a world that receives scant public recognition due to its association with the private domain of women's reproductive health. Many issues dealt with on a daily basis by gynaecology nurses are socially 'difficult': cancer, infertility, miscarriage and foetal…
The (mis)representation of customer service
The growth of service work has introduced the customer as a third party to the employment relationship. Yet dominant images of customer relations portray docile service workers offering de-personalized care to sometimes aggressive but otherwise not much more agential customers. This paper seeks to bring humanity back into an analysis of customer service, and to reinterpret customer service interaction as a human relationship. Using labour process…
Making up' managers
The incorporation of health professionals into the management of the British National Health Service (NHS) is a distinctive strategy ultimately aimed at involving senior nurses and doctors through normative devices. Rather than attempting to directly manage professionals, which has proved to be enduringly problematic, it is deemed more effective to 'recreate' professionals as managers. Data collected from nurses who are middle managers, i.e. ward…
Blood of the Prophets
Emotion Management in the Workplace
The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and…
Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
This article examines emotion in organizations and the emotion management skills organizational actors possess. While Hochschild's (1983) seminal work on emotional labour is perhaps one of the greatest contributions to our understanding of emotion in organizations, this article challenges key tenets of Hochschild's thesis and goes on to offer an evolved analysis of emotional labour and alternative conceptualizations of organizational emotionality…
Changing faces
Nursing has long been distinguished as an occupation requiring extensive amounts of 'emotion work'. Various studies highlight the importance of a nurse's ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman's (1959, 1961, 1967) insights into the 'presentation of self' may be a useful approac…
Arkansas, 1800-1860
It is not Taylorism
The development of a managed National Health Service (NHS) has been a central element of government policy for a substantial part of the last two decades. Within months of taking office in 1979, the first Thatcher administration repudiated the idea of a centrally planned and administered NHS in favour of a declared policy of managed localism (Klein 1995: 124–26; Pollitt 1993: 68–9). However, a somewhat more considered process of policy formation …
Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
This article examines emotion in organizations and the emotion management skills organizational actors possess. While Hochschild's (1983) seminal work on emotional labour is perhaps one of the greatest contributions to our understanding of emotion in organizations, this article challenges key tenets of Hochschild's thesis and goes on to offer an evolved analysis of emotional labour and alternative conceptualizations of organizational emotionality…
The paradoxical processes of feminization in the professions
The past three decades have been characterized by dramatic labour market developments including the mass entry of women to exclusively male domains. Professional work is particularly indicative of this trend where growth in female membership has fuelled optimistic predictions of shattered glass ceilings and gender equality. This article seeks to challenge these predictions and to explore the associated assumptions linked with the feminization of …
Changing faces
Nursing has long been distinguished as an occupation requiring extensive amounts of 'emotion work'. Various studies highlight the importance of a nurse's ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman's (1959, 1961, 1967) insights into the 'presentation of self' may be a useful approac…
Work, employment and society through the lens of moral economy
In this article a moral economy approach is proposed that is informed by Karl Polanyi and E. P. Thompson, who capture the ubiquitous tension between a stable, moral and human society and the economic practices of self-regulating markets, and by Andrew Sayer's consideration of lay morality. Moral economy is an analytical framework that gives voice to critical concerns for the workings of an increasingly disconnected capitalism, its inherent tenden…
Women's Work, Dirty Work
This article seeks to explore the world of the gynaecology nurse. This world defines the gendered experience of nursing; that is, women in a women's job carrying out 'women's work'. It is also a world that receives scant public recognition due to its association with the private domain of women's reproductive health. Many issues dealt with on a daily basis by gynaecology nurses are socially 'difficult': cancer, infertility, miscarriage and foetal…
The (mis)representation of customer service
The growth of service work has introduced the customer as a third party to the employment relationship. Yet dominant images of customer relations portray docile service workers offering de-personalized care to sometimes aggressive but otherwise not much more agential customers. This paper seeks to bring humanity back into an analysis of customer service, and to reinterpret customer service interaction as a human relationship. Using labour process…
Can't Live with 'Em; Can't Live without 'Em
Successful professions have historically relied on the establishment of effective closure regimes. The last 30 years or so have witnessed a gradual erosion of the legal profession's external closure regime, which seems to be associated with the gradual feminization of the legal profession. Women now represent the majority of salaried solicitors; yet, despite some recent progress,they still represent a mere quarter of partners. In reference to the…
It is not Taylorism
The development of a managed National Health Service (NHS) has been a central element of government policy for a substantial part of the last two decades. Within months of taking office in 1979, the first Thatcher administration repudiated the idea of a centrally planned and administered NHS in favour of a declared policy of managed localism (Klein 1995: 124–26; Pollitt 1993: 68–9). However, a somewhat more considered process of policy formation …
Making up' managers
The incorporation of health professionals into the management of the British National Health Service (NHS) is a distinctive strategy ultimately aimed at involving senior nurses and doctors through normative devices. Rather than attempting to directly manage professionals, which has proved to be enduringly problematic, it is deemed more effective to 'recreate' professionals as managers. Data collected from nurses who are middle managers, i.e. ward…
Getting to the heart of the emotional labour process
In an article published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild’s emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace.This article seeks to reply to Brook’s core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly this paper considers how we conceptua…
Bermuda Revisited
This article charts changing power relations within customer services, focusing on frontline service sector managers (FLSSMs): what they do and how they do it. Although increasingly ghostlike in the sociology of customer service work, the FLSSM is a mediator of the often divergent interests of employees, senior management, and customers. Drawing on Kanter's notion of power failure in management circuits, the article depicts a series of 'triangle …
Domiciliary Care
Domiciliary carers are paid care workers who travel to the homes of older people to assist with personal routines. Increasingly, over the past 20 years, the delivery of domiciliary care has been organised according to market principles and portrayed as the ideal type of formal care; offering cost savings to local authorities and independence for older people. Crucially, the work of the former 'home help' is transformed as domiciliary carers are n…
The Moral Economy of Solidarity
Based on a longitudinal study of a Pupil Referral Unit (PRU) in England for children excluded from mainstream schools and utilising a moral economy lens, this article explores how solidarity is created and maintained in a very particular community of teachers and learning support assistants (LSAs). A moral economy approach highlights the centrality of people's moral norms and values for understanding the multi-layered dimensions of solidarity in …
The Medical Tourist and a Political Economy of Care
Medical tourism has gained prominence in academic, policy and business arenas in describing the growth in the number of people travelling outside of their home country to receive planned medical treatment, with the emphasis on the combination of addressing pressing health concerns with a leisure trip. This conceptual essay offers insights into how patients are being reconceptualised in a neoliberal setting as medical tourists. In so doing it offe…
Ethics of care and co‐worker relationships in UK banks
Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co‐worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co‐worker relationships have become increasingly objectified, resulting i…
Making Sense of Modern Medical Careers
The ongoing debate on the re-articulation of the relationship between professions, the market and the state, pays increasing attention to the issue of professional identities and how these are reframed through processes such as socialization and training. The UK government's Modernising Medical Careers programme (MMC), which introduces significant revisions to the structure, content and delivery of undergraduate and postgraduate doctor training, …
Selective Consent and Dissent
Utilising the sociology of the professions as an analytical framework, the article explores the response of the Greek medical profession to state-imposed managerialism during times of economic recession and socio-political turbulence. It is argued that the case of southern welfare states, permeated by clientelism and corruption, underpins a distinct form of professional–state relations, currently missing from relevant theoretical discussions. Ric…
Quality Work and the Moral Economy of European Employment Policy
Following a decade of radical economic and workplace restructuring, it is important to understand how state employment policies support or deny human flourishing. This article utilizes a realist document analysis approach and reviews European employment policy through a moral economy lens. It fuses different moral economy approaches, drawing together the work of Karl Polanyi and Andrew Sayer a multi‐layered conceptual lens is offered that explore…
The story of a 'boss man', his community and the 1984 miners' strike
The aim of this particular 'on the frontline' account is to allow the voice of a pit overman, Jack Ditchburn, to tell his own story of being a miner, a trade unionist and a 'boss man' - a man who saw himself as miner first and foremost and as manager second. Jack worked as a miner in the Blackhall and Horden pits, part of the Durham coalfields, which were some of the most deeply affected by the 1984-5 strike. Jack's narrative adds rich biographic…
Arkansas, 1800-1860
Southern Anglicanism
Religion and Politics in Colonial South Carolina
Territorial Ambition
Journal Article Territorial Ambition: Land and Society in Arkansas, 1800–1840. By S. Charles Bolton. (Fayetteville: University of Arkansas Press, 1993. xiv, 152 pp. $32.00, ISBN 1-55728-284-6.) Get access Michael B. Dougan Michael B. Dougan Arkansas State University, State University, Arkansas Search for other works by this author on: Oxford Academic Google Scholar Journal of American History, Volume 81, Issue 3, December 1994, Pages 1300–1301, h…
Benevolence Among Slaveholders
It is not Taylorism
The development of a managed National Health Service (NHS) has been a central element of government policy for a substantial part of the last two decades. Within months of taking office in 1979, the first Thatcher administration repudiated the idea of a centrally planned and administered NHS in favour of a declared policy of managed localism (Klein 1995: 124–26; Pollitt 1993: 68–9). However, a somewhat more considered process of policy formation …
Arkansas, 1800-1860
Changing faces
Nursing has long been distinguished as an occupation requiring extensive amounts of 'emotion work'. Various studies highlight the importance of a nurse's ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman's (1959, 1961, 1967) insights into the 'presentation of self' may be a useful approac…
Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart
This article examines emotion in organizations and the emotion management skills organizational actors possess. While Hochschild's (1983) seminal work on emotional labour is perhaps one of the greatest contributions to our understanding of emotion in organizations, this article challenges key tenets of Hochschild's thesis and goes on to offer an evolved analysis of emotional labour and alternative conceptualizations of organizational emotionality…
Blood of the Prophets
Emotion Management in the Workplace
The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and…
Women's Work, Dirty Work
This article seeks to explore the world of the gynaecology nurse. This world defines the gendered experience of nursing; that is, women in a women's job carrying out 'women's work'. It is also a world that receives scant public recognition due to its association with the private domain of women's reproductive health. Many issues dealt with on a daily basis by gynaecology nurses are socially 'difficult': cancer, infertility, miscarriage and foetal…
The (mis)representation of customer service
The growth of service work has introduced the customer as a third party to the employment relationship. Yet dominant images of customer relations portray docile service workers offering de-personalized care to sometimes aggressive but otherwise not much more agential customers. This paper seeks to bring humanity back into an analysis of customer service, and to reinterpret customer service interaction as a human relationship. Using labour process…
Making up' managers
The incorporation of health professionals into the management of the British National Health Service (NHS) is a distinctive strategy ultimately aimed at involving senior nurses and doctors through normative devices. Rather than attempting to directly manage professionals, which has proved to be enduringly problematic, it is deemed more effective to 'recreate' professionals as managers. Data collected from nurses who are middle managers, i.e. ward…
Searching for the human in human resource management
A highly original collection penned by leading critical thinkers in the field of organization studies and HRM, each concerned to resituate people at the heart of HRM and organizational analysis. It offers contributions in three key areas: theory, practice and workplace contexts.
Can't Live with 'Em; Can't Live without 'Em
Successful professions have historically relied on the establishment of effective closure regimes. The last 30 years or so have witnessed a gradual erosion of the legal profession's external closure regime, which seems to be associated with the gradual feminization of the legal profession. Women now represent the majority of salaried solicitors; yet, despite some recent progress,they still represent a mere quarter of partners. In reference to the…
Social Control
Cambridge/Malden, MA. : Polity Press ( 2007 ) 230pp. £55.00hb ISBN 978-0-7456-3855-7 £16.99pb ISBN 978-07456-3858-4 The intended audience for this text concerns students in the fields of criminology, sociology and psychology. The book is clearly laid out, with suggestions for further reading at the end of each chapter. Its easy style engages the novice without adopting a condescending tone, but the book also includes a level of complex theory eno…
The paradoxical processes of feminization in the professions
The past three decades have been characterized by dramatic labour market developments including the mass entry of women to exclusively male domains. Professional work is particularly indicative of this trend where growth in female membership has fuelled optimistic predictions of shattered glass ceilings and gender equality. This article seeks to challenge these predictions and to explore the associated assumptions linked with the feminization of …
Getting to the heart of the emotional labour process
In an article published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild’s emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace.This article seeks to reply to Brook’s core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly this paper considers how we conceptua…
Bermuda Revisited
This article charts changing power relations within customer services, focusing on frontline service sector managers (FLSSMs): what they do and how they do it. Although increasingly ghostlike in the sociology of customer service work, the FLSSM is a mediator of the often divergent interests of employees, senior management, and customers. Drawing on Kanter's notion of power failure in management circuits, the article depicts a series of 'triangle …
Making Sense of Modern Medical Careers
The ongoing debate on the re-articulation of the relationship between professions, the market and the state, pays increasing attention to the issue of professional identities and how these are reframed through processes such as socialization and training. The UK government's Modernising Medical Careers programme (MMC), which introduces significant revisions to the structure, content and delivery of undergraduate and postgraduate doctor training, …
The story of a 'boss man', his community and the 1984 miners' strike
The aim of this particular 'on the frontline' account is to allow the voice of a pit overman, Jack Ditchburn, to tell his own story of being a miner, a trade unionist and a 'boss man' - a man who saw himself as miner first and foremost and as manager second. Jack worked as a miner in the Blackhall and Horden pits, part of the Durham coalfields, which were some of the most deeply affected by the 1984-5 strike. Jack's narrative adds rich biographic…
Work, employment and society through the lens of moral economy
In this article a moral economy approach is proposed that is informed by Karl Polanyi and E. P. Thompson, who capture the ubiquitous tension between a stable, moral and human society and the economic practices of self-regulating markets, and by Andrew Sayer's consideration of lay morality. Moral economy is an analytical framework that gives voice to critical concerns for the workings of an increasingly disconnected capitalism, its inherent tenden…
Domiciliary Care
Domiciliary carers are paid care workers who travel to the homes of older people to assist with personal routines. Increasingly, over the past 20 years, the delivery of domiciliary care has been organised according to market principles and portrayed as the ideal type of formal care; offering cost savings to local authorities and independence for older people. Crucially, the work of the former 'home help' is transformed as domiciliary carers are n…
Quality Work and the Moral Economy of European Employment Policy
Following a decade of radical economic and workplace restructuring, it is important to understand how state employment policies support or deny human flourishing. This article utilizes a realist document analysis approach and reviews European employment policy through a moral economy lens. It fuses different moral economy approaches, drawing together the work of Karl Polanyi and Andrew Sayer a multi‐layered conceptual lens is offered that explore…
Ethics of care and co‐worker relationships in UK banks
Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co‐worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co‐worker relationships have become increasingly objectified, resulting i…
Political science (21 obras) · Sociology (18 obras) · Law (11 obras) · Business (10 obras) · Engineering (10 obras) · Law (9 obras) · Politics (9 obras) · History (8 obras) · Labor Movements and Unions (8 obras) · Public relations (8 obras)