Virginia Doellgast
Dados Biográficos
| ID | 262879 |
|---|---|
| NOME | Virginia Doellgast |
| PRENOMES | Virginia |
| SOBRENOME | Doellgast |
| ASSINATURA | DOELLGAST V |
| AFILIAÇÕES | Cornell University |
| ORCID | 0000-0001-8503-694X |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 26 |
| TOTAL DE CITAÇÕES | 53 |
| TOTAL COMO AUTOR | 25 |
| TOTAL COMO EDITOR | 1 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2007 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 4 |
Spatial Control, Precarity, and Union Resistance in Digital Remote Work
This article analyses the experiences of US and Canadian call centre workers and their unions with the shift from physical call centres to ‘work from home’ (WFH) arrangements. Drawing on interviews, focus groups and a worker survey, the authors find that the shift enabled new forms of spatial control grounded in worker preferences for remote work and associated with different forms of precarity. Management control over the physical location of wo…
Building Worker Voice and Power in AI Decisions
This article compares works council initiatives to influence the adoption and deployment of AI-based tools in three German Information and Communications Technology (ICT) companies, with the aim of investigating the conditions for workers to establish collective voice in these decisions. In all three case studies, works councils strengthened worker voice in decisions concerning the use of management-automating AI technologies in areas such as per…
The high costs of outsourcing
We analyze the impact of outsourcing on the well‐being of internal call center employees in the U.S. telecommunications industry. Our findings draw on mixed‐methods data. The qualitative findings suggest that internal employees experienced escalating job demands connected to errors by third‐party call center vendors and their employees due to additional work and intensified customer frustrations. SEM results show sequential mediation between the …
Co-determination meets the digital economy
L’Allemagne est un pays connu pour son système dual de relations industrielles, combinant négociations collectives sectorielles et conseils d’entreprise forts et indépendants au niveau de l’entreprise et du lieu de travail. Cet article analyse l’évolution du rôle des conseils d’entreprise sous l’angle de l’évolution du secteur des services des technologies de l’information et de la communication (TIC), qui est en pleine croissance. Longtemps, ce …
Co-determination meets the digital economy
Introduction to the Transfer special issue. Regulating AI at work
Negotiating limits on algorithmic management in digitalised services
Artificial intelligence (AI)-based algorithms are increasingly used to monitor employees and to automate management decisions. In this article, we ask how worker representatives adapt traditional collective voice institutions to regulate the adoption and use of these tools in the workplace. Our findings are based on a comparative study of union and works council responses to algorithmic management in contact centres from two similar telecommunica…
From Taylorism to teams
In this article we examine work reorganisation in technician units at France Télécom (FT/Orange) following the social crisis associated with employee suicides in 2007–2009. As a result of trade union campaigns and changes in leadership, the company moved to a more collaborative model, relying on broadened skills and enhanced worker participation in decision-making. Drawing on the framework of organisational and institutional experimentation, we a…
Labor in the Age of Finance
Dans cet ouvrage remarquable, Sanford M. Jacoby jette un clairage nouveau sur les difficults, considrables, de l'action visant renforcer la position des travailleurs dans une conomie financiarise.Pour ce faire, il dcrit, dans un rcit d'une prcision ingale, les campagnes menes par le mouvement syndical pour contrer le capitalisme actionnarial aux tats-Unis, en empruntant le point de vue des individus et des organisations qui ont fait cette histoir…
Between Institution Building and Worker Mobilization
Collective regulation and the future of work in the digital economy
The impact of technological change on employment, inequality and job quality has attracted considerable analysis from both scholars and practitioners. However, less attention has been paid to how digital technologies are changing contemporary workplaces and how workers are responding to these changes. This article reviews recent research from the multidisciplinary comparative employment relations field, with a focus on institutional resilience or…
Collective Voice and Worker Well‐being
This study analyses the impact of union actions on worker well‐being. It examines union efforts to reduce emotional exhaustion associated with performance monitoring in call center jobs, drawing on quantitative ( N = 1894) and qualitative (interviews and focus groups) data in the United States. Findings suggest that the effective exercise of collective voice, through collective bargaining and activism by union officials, can reduce emotional exha…
After the social crisis
This article contributes to debates on the conditions for strengthening collective worker voice in financialized organizations. It examines change in employment relations at France Télécom/Orange (FT) following a social crisis associated with employee suicides in 2007-2009. FT's labor unions developed creative approaches to study and publicize the negative effects of employment restructuring on workers' psychosocial health. The common framing the…
New Directions in Employment Relations Theory
This article introduces the special issue on New Theories in Employment Relations. The authors summarize the history of employment relations theory and reflect on the implications of recent disruptive changes in the economy and society for new theory development. Three sets of changes are identified: the growing complexity of actors in the employment relationship, an increased emphasis on identity as a basis for organizing and extending labor pro…
Wagner, I. (2018). Workers Without Borders
Reconstructing Solidarity
Reconstructing Solidarity is a book about unions’ struggles against the expansion of precarious work in Europe, and the implications of these struggles for worker solidarity and institutional change. The authors argue against the ‘dualization’ thesis that unions act primarily to protect labour market insiders at the expense of outsiders, finding instead that most unions attempt to organize and represent precarious workers. They explain difference…
Diversified Quality Production 2.0
Journal Article Diversified Quality Production 2.0: on Arndt Sorge and Wolfgang Streeck, 'Diversified quality production re-visited: Its contribution to German socioeconomic performance over time' Get access Lucio Baccaro, Lucio Baccaro Search for other works by this author on: Oxford Academic Google Scholar Virginia Doellgast, Virginia Doellgast Search for other works by this author on: Oxford Academic Google Scholar Tony Edwards, Tony Edwards S…
Negotiating Flexibility
This study examines how different participation rights and structures affect employee control over working time. The analysis is based on a comparison of matched call center and technician workplaces in two major telecommunications firms in Germany and Denmark. It draws on data from semi-structured interviews with managers, supervisors, and employee representatives between 2010 and 2016. Unions and works councils in both firms agreed to a series …
Marketization, inequality, and institutional change
This article develops a framework for analyzing the social effects of marketization, defined as the imposition or intensification of price-based competition. The conceptual background is debates in comparative employment relations over the liberalization of markets and its consequences across Europe. Our central proposition is that marketization in its diverse forms leads to increased economic and social inequality via its effects on non-market i…
Contesting Firm Boundaries
This article develops and applies a framework for analyzing the relationship among institutions, cost structures, and patterns of labor-management contestation over organizational boundaries. Collective negotiations related to the externalization of call center jobs are compared across 10 incumbent telecommunications firms located in Europe and the United States. All 10 firms moved call center work to dedicated subsidiaries, temporary agencies, a…
Institutions and Inequality in Liberalizing Markets
This paper examines cross-national differences in the development of sectoral collective bargaining in the European telecommunications industry following comparable changes in market regulations. The authors seek to explain why centralized, coordinated bargaining institutions were established in Austria and Sweden, both within incumbent telecommunications firms and at the sector level, while Germany and Denmark experienced decentralization and di…
Disintegrating Democracy at Work
The abstract, table of contents, and first twenty-five pages are published with permission from the Cornell University Press. For ordering information, please visit the Cornell University Press at http://www.cornellpress.cornell.edu/.
A service union's innovation dilemma
This article examines union responses to the reorganization of call centre work in Germany, drawing on case studies from the telecommunications, financial services and subcontractor industries. Service unions initially adopted innovative strategies to organize these workplaces, in response to threats and opportunities presented by the rapid growth of a new 'sector'. However, the new conglomerate service union, ver.di, has been unable to sustain t…
Still a Coordinated Model? Market Liberalization and the Transformation of Employment Relations in the German Telecommunications Industry
This paper examines recent changes in collective bargaining and employer strategies in the German telecommunications industry following market liberalization in the late 1990s. Germany's distinctive co-determination and vocational training institutions encouraged large firms to adopt employment systems in technician and call center workplaces that relied on high levels of worker skill and discretion. However, organizational restructuring is under…
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany, and Sweden) and three liberal market economies (LMEs) (Canada, the United States, and the United Kingdom). Overall, the authors find lower dismissal rates,…
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany, and Sweden) and three liberal market economies (LMEs) (Canada, the United States, and the United Kingdom). Overall, the authors find lower dismissal rates,…
Contesting Firm Boundaries
This article develops and applies a framework for analyzing the relationship among institutions, cost structures, and patterns of labor-management contestation over organizational boundaries. Collective negotiations related to the externalization of call center jobs are compared across 10 incumbent telecommunications firms located in Europe and the United States. All 10 firms moved call center work to dedicated subsidiaries, temporary agencies, a…
Institutions and Inequality in Liberalizing Markets
This paper examines cross-national differences in the development of sectoral collective bargaining in the European telecommunications industry following comparable changes in market regulations. The authors seek to explain why centralized, coordinated bargaining institutions were established in Austria and Sweden, both within incumbent telecommunications firms and at the sector level, while Germany and Denmark experienced decentralization and di…
Still a Coordinated Model? Market Liberalization and the Transformation of Employment Relations in the German Telecommunications Industry
This paper examines recent changes in collective bargaining and employer strategies in the German telecommunications industry following market liberalization in the late 1990s. Germany's distinctive co-determination and vocational training institutions encouraged large firms to adopt employment systems in technician and call center workplaces that relied on high levels of worker skill and discretion. However, organizational restructuring is under…
Diversified Quality Production 2.0
Journal Article Diversified Quality Production 2.0: on Arndt Sorge and Wolfgang Streeck, 'Diversified quality production re-visited: Its contribution to German socioeconomic performance over time' Get access Lucio Baccaro, Lucio Baccaro Search for other works by this author on: Oxford Academic Google Scholar Virginia Doellgast, Virginia Doellgast Search for other works by this author on: Oxford Academic Google Scholar Tony Edwards, Tony Edwards S…
A service union's innovation dilemma
This article examines union responses to the reorganization of call centre work in Germany, drawing on case studies from the telecommunications, financial services and subcontractor industries. Service unions initially adopted innovative strategies to organize these workplaces, in response to threats and opportunities presented by the rapid growth of a new 'sector'. However, the new conglomerate service union, ver.di, has been unable to sustain t…
After the social crisis
This article contributes to debates on the conditions for strengthening collective worker voice in financialized organizations. It examines change in employment relations at France Télécom/Orange (FT) following a social crisis associated with employee suicides in 2007-2009. FT's labor unions developed creative approaches to study and publicize the negative effects of employment restructuring on workers' psychosocial health. The common framing the…
New Directions in Employment Relations Theory
This article introduces the special issue on New Theories in Employment Relations. The authors summarize the history of employment relations theory and reflect on the implications of recent disruptive changes in the economy and society for new theory development. Three sets of changes are identified: the growing complexity of actors in the employment relationship, an increased emphasis on identity as a basis for organizing and extending labor pro…
Negotiating Flexibility
This study examines how different participation rights and structures affect employee control over working time. The analysis is based on a comparison of matched call center and technician workplaces in two major telecommunications firms in Germany and Denmark. It draws on data from semi-structured interviews with managers, supervisors, and employee representatives between 2010 and 2016. Unions and works councils in both firms agreed to a series …
Vertical Disintegration and the Disorganization of German Industrial Relations 1
Drawing on case studies from the telecommunications and auto industries, the authors argue that the vertical disintegration of major German employers is contributing to the disorganization of Germany’s dual system of in‐plant and sectoral negotiations. Subcontractors, subsidiaries and temporary agencies often have no collective bargaining institutions or are covered by different firm‐level and sectoral agreements. As core employers move jobs to t…
Still a Coordinated Model? Market Liberalization and the Transformation of Employment Relations in the German Telecommunications Industry
This paper examines recent changes in collective bargaining and employer strategies in the German telecommunications industry following market liberalization in the late 1990s. Germany's distinctive co-determination and vocational training institutions encouraged large firms to adopt employment systems in technician and call center workplaces that relied on high levels of worker skill and discretion. However, organizational restructuring is under…
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany, and Sweden) and three liberal market economies (LMEs) (Canada, the United States, and the United Kingdom). Overall, the authors find lower dismissal rates,…
Disintegrating Democracy at Work
The abstract, table of contents, and first twenty-five pages are published with permission from the Cornell University Press. For ordering information, please visit the Cornell University Press at http://www.cornellpress.cornell.edu/.
A service union's innovation dilemma
This article examines union responses to the reorganization of call centre work in Germany, drawing on case studies from the telecommunications, financial services and subcontractor industries. Service unions initially adopted innovative strategies to organize these workplaces, in response to threats and opportunities presented by the rapid growth of a new 'sector'. However, the new conglomerate service union, ver.di, has been unable to sustain t…
Contesting Firm Boundaries
This article develops and applies a framework for analyzing the relationship among institutions, cost structures, and patterns of labor-management contestation over organizational boundaries. Collective negotiations related to the externalization of call center jobs are compared across 10 incumbent telecommunications firms located in Europe and the United States. All 10 firms moved call center work to dedicated subsidiaries, temporary agencies, a…
Institutions and Inequality in Liberalizing Markets
This paper examines cross-national differences in the development of sectoral collective bargaining in the European telecommunications industry following comparable changes in market regulations. The authors seek to explain why centralized, coordinated bargaining institutions were established in Austria and Sweden, both within incumbent telecommunications firms and at the sector level, while Germany and Denmark experienced decentralization and di…
Marketization, inequality, and institutional change
This article develops a framework for analyzing the social effects of marketization, defined as the imposition or intensification of price-based competition. The conceptual background is debates in comparative employment relations over the liberalization of markets and its consequences across Europe. Our central proposition is that marketization in its diverse forms leads to increased economic and social inequality via its effects on non-market i…
Reconstructing Solidarity
Reconstructing Solidarity is a book about unions’ struggles against the expansion of precarious work in Europe, and the implications of these struggles for worker solidarity and institutional change. The authors argue against the ‘dualization’ thesis that unions act primarily to protect labour market insiders at the expense of outsiders, finding instead that most unions attempt to organize and represent precarious workers. They explain difference…
Diversified Quality Production 2.0
Journal Article Diversified Quality Production 2.0: on Arndt Sorge and Wolfgang Streeck, 'Diversified quality production re-visited: Its contribution to German socioeconomic performance over time' Get access Lucio Baccaro, Lucio Baccaro Search for other works by this author on: Oxford Academic Google Scholar Virginia Doellgast, Virginia Doellgast Search for other works by this author on: Oxford Academic Google Scholar Tony Edwards, Tony Edwards S…
Negotiating Flexibility
This study examines how different participation rights and structures affect employee control over working time. The analysis is based on a comparison of matched call center and technician workplaces in two major telecommunications firms in Germany and Denmark. It draws on data from semi-structured interviews with managers, supervisors, and employee representatives between 2010 and 2016. Unions and works councils in both firms agreed to a series …
Wagner, I. (2018). Workers Without Borders
Collective Voice and Worker Well‐being
This study analyses the impact of union actions on worker well‐being. It examines union efforts to reduce emotional exhaustion associated with performance monitoring in call center jobs, drawing on quantitative ( N = 1894) and qualitative (interviews and focus groups) data in the United States. Findings suggest that the effective exercise of collective voice, through collective bargaining and activism by union officials, can reduce emotional exha…
After the social crisis
This article contributes to debates on the conditions for strengthening collective worker voice in financialized organizations. It examines change in employment relations at France Télécom/Orange (FT) following a social crisis associated with employee suicides in 2007-2009. FT's labor unions developed creative approaches to study and publicize the negative effects of employment restructuring on workers' psychosocial health. The common framing the…
New Directions in Employment Relations Theory
This article introduces the special issue on New Theories in Employment Relations. The authors summarize the history of employment relations theory and reflect on the implications of recent disruptive changes in the economy and society for new theory development. Three sets of changes are identified: the growing complexity of actors in the employment relationship, an increased emphasis on identity as a basis for organizing and extending labor pro…
Collective regulation and the future of work in the digital economy
The impact of technological change on employment, inequality and job quality has attracted considerable analysis from both scholars and practitioners. However, less attention has been paid to how digital technologies are changing contemporary workplaces and how workers are responding to these changes. This article reviews recent research from the multidisciplinary comparative employment relations field, with a focus on institutional resilience or…
Introduction to the Transfer special issue. Regulating AI at work
Negotiating limits on algorithmic management in digitalised services
Artificial intelligence (AI)-based algorithms are increasingly used to monitor employees and to automate management decisions. In this article, we ask how worker representatives adapt traditional collective voice institutions to regulate the adoption and use of these tools in the workplace. Our findings are based on a comparative study of union and works council responses to algorithmic management in contact centres from two similar telecommunica…
From Taylorism to teams
In this article we examine work reorganisation in technician units at France Télécom (FT/Orange) following the social crisis associated with employee suicides in 2007–2009. As a result of trade union campaigns and changes in leadership, the company moved to a more collaborative model, relying on broadened skills and enhanced worker participation in decision-making. Drawing on the framework of organisational and institutional experimentation, we a…
Labor in the Age of Finance
Dans cet ouvrage remarquable, Sanford M. Jacoby jette un clairage nouveau sur les difficults, considrables, de l'action visant renforcer la position des travailleurs dans une conomie financiarise.Pour ce faire, il dcrit, dans un rcit d'une prcision ingale, les campagnes menes par le mouvement syndical pour contrer le capitalisme actionnarial aux tats-Unis, en empruntant le point de vue des individus et des organisations qui ont fait cette histoir…
Between Institution Building and Worker Mobilization
The high costs of outsourcing
We analyze the impact of outsourcing on the well‐being of internal call center employees in the U.S. telecommunications industry. Our findings draw on mixed‐methods data. The qualitative findings suggest that internal employees experienced escalating job demands connected to errors by third‐party call center vendors and their employees due to additional work and intensified customer frustrations. SEM results show sequential mediation between the …
Co-determination meets the digital economy
L’Allemagne est un pays connu pour son système dual de relations industrielles, combinant négociations collectives sectorielles et conseils d’entreprise forts et indépendants au niveau de l’entreprise et du lieu de travail. Cet article analyse l’évolution du rôle des conseils d’entreprise sous l’angle de l’évolution du secteur des services des technologies de l’information et de la communication (TIC), qui est en pleine croissance. Longtemps, ce …
Co-determination meets the digital economy
Spatial Control, Precarity, and Union Resistance in Digital Remote Work
This article analyses the experiences of US and Canadian call centre workers and their unions with the shift from physical call centres to ‘work from home’ (WFH) arrangements. Drawing on interviews, focus groups and a worker survey, the authors find that the shift enabled new forms of spatial control grounded in worker preferences for remote work and associated with different forms of precarity. Management control over the physical location of wo…
Labor Movements and Unions (21 obras) · Political science (20 obras) · Economics (18 obras) · Employment and Welfare Studies (15 obras) · Business (12 obras) · Labour economics (12 obras) · Law (11 obras) · Social Policy and Reform Studies (10 obras) · Digital Economy and Work Transformation (9 obras) · Sociology (9 obras)