Stephen Deery
Dados Biográficos
| ID | 267673 |
|---|---|
| NOME | Stephen Deery |
| PRENOMES | Stephen |
| SOBRENOME | Deery |
| ASSINATURA | DEERY S |
| AFILIAÇÕES | King's College London |
| ORCID | 0000-0003-1950-3639 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 13 |
| TOTAL DE CITAÇÕES | 75 |
| TOTAL COMO AUTOR | 12 |
| TOTAL COMO EDITOR | 1 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 1982 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2019 |
| ÍNDICE H | 5 |
Can Dirty Work be Satisfying? A Mixed Method Study of Workers Doing Dirty Jobs
It has been argued in this journal that sociologists can make an important contribution to the understanding of why workers report feeling satisfied with their work, particularly where job quality is poor. Utilising a mixed method approach, this article explores how employees derive satisfaction from dirty work. The term 'dirty work' refers to tasks and occupations that are perceived as disgusting, distasteful or degrading. The research was condu…
Why do off‐shored I ndian call centre workers want to leave their jobs
Employee turnover is a major problem in off‐shored Indian call centres. Agents who service Western customers often face hostility and racial abuse because of who they are and where they are located. A substantial part of job‐related training focuses on teaching employees to manage their identity and modify their accent. Based on a sample ( n = 211) of Indian call centre workers servicing international customers, we explore these issues and invest…
Time to go
Workplace aggression: The Effects of Harassment on Job Burnout and Turnover Intentions
This article analyses the impact of harassment on job burnout and turnover intentions among a large sample of hospital nurses in Britain. It compares the effects of insider-initiated harassment from managers and colleagues with outsider-initiated harassment from patients and their relatives. The article also examines the effect of ethnicity and the impact of effective anti-harassment policies on job burnout and quit intentions. Results suggest fi…
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany, and Sweden) and three liberal market economies (LMEs) (Canada, the United States, and the United Kingdom). Overall, the authors find lower dismissal rates,…
Years of Human Relations
Human Relations was founded in 1947 as a collaborative transatlantic project between the Tavistock Institute of Human Relations in London and the Research Center for Group Dynamics at the Massachusetts Institute of Technology. Its objective was to encourage theoretical and methodological contributions to the social sciences and to promote their practical application to solve community problems. This article traces the development and evolution of…
The new editor's introduction
Labor-Management Cooperation: Antecedents and Impact on Organizational Performance
This study examines the antecedents and outcomes of labor-management cooperation. Data were drawn from 305 branches of a large unionized Australian-based multinational banking organization. The authors find that perceptions of a cooperative labor relations climate were positively influenced by procedural justice, the union's willingness to adopt an integrative approach to bargaining, and management's willingness to share information freely with t…
Call Centres and Human Resource Management: A Cross-National Perspective
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a c
Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal
This paper examines the nature of employment and the conditions of work in five telephone call centres in the telecommunications industry in Australia. Call centre work typically requires high levels of sustained interpersonal interaction with customers which can lead to burnout and employee withdrawal. Customer service staff can also become targets of customer hostility and abuse. In addition, this form of work tends to involve extensive employe…
Determinants of trade union influence over technological change
Trade unions have generally found it difficult to exercise influence over the process of technological change and its effect on the conditions and content of work. This article seeks to identify the circumstances under which unions may be able to gain access to the decision‐making process and in turn shape the organisational outcomes of new technology
Australian Industrial Relations
Under the Hook, Melbourne Waterside Workers Remember: 1900-1980
Can Dirty Work be Satisfying? A Mixed Method Study of Workers Doing Dirty Jobs
It has been argued in this journal that sociologists can make an important contribution to the understanding of why workers report feeling satisfied with their work, particularly where job quality is poor. Utilising a mixed method approach, this article explores how employees derive satisfaction from dirty work. The term 'dirty work' refers to tasks and occupations that are perceived as disgusting, distasteful or degrading. The research was condu…
Workplace aggression: The Effects of Harassment on Job Burnout and Turnover Intentions
This article analyses the impact of harassment on job burnout and turnover intentions among a large sample of hospital nurses in Britain. It compares the effects of insider-initiated harassment from managers and colleagues with outsider-initiated harassment from patients and their relatives. The article also examines the effect of ethnicity and the impact of effective anti-harassment policies on job burnout and quit intentions. Results suggest fi…
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany, and Sweden) and three liberal market economies (LMEs) (Canada, the United States, and the United Kingdom). Overall, the authors find lower dismissal rates,…
Labor-Management Cooperation: Antecedents and Impact on Organizational Performance
This study examines the antecedents and outcomes of labor-management cooperation. Data were drawn from 305 branches of a large unionized Australian-based multinational banking organization. The authors find that perceptions of a cooperative labor relations climate were positively influenced by procedural justice, the union's willingness to adopt an integrative approach to bargaining, and management's willingness to share information freely with t…
Why do off‐shored I ndian call centre workers want to leave their jobs
Employee turnover is a major problem in off‐shored Indian call centres. Agents who service Western customers often face hostility and racial abuse because of who they are and where they are located. A substantial part of job‐related training focuses on teaching employees to manage their identity and modify their accent. Based on a sample ( n = 211) of Indian call centre workers servicing international customers, we explore these issues and invest…
Determinants of trade union influence over technological change
Trade unions have generally found it difficult to exercise influence over the process of technological change and its effect on the conditions and content of work. This article seeks to identify the circumstances under which unions may be able to gain access to the decision‐making process and in turn shape the organisational outcomes of new technology
Years of Human Relations
Human Relations was founded in 1947 as a collaborative transatlantic project between the Tavistock Institute of Human Relations in London and the Research Center for Group Dynamics at the Massachusetts Institute of Technology. Its objective was to encourage theoretical and methodological contributions to the social sciences and to promote their practical application to solve community problems. This article traces the development and evolution of…
Australian Industrial Relations
Under the Hook, Melbourne Waterside Workers Remember: 1900-1980
Determinants of trade union influence over technological change
Trade unions have generally found it difficult to exercise influence over the process of technological change and its effect on the conditions and content of work. This article seeks to identify the circumstances under which unions may be able to gain access to the decision‐making process and in turn shape the organisational outcomes of new technology
Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal
This paper examines the nature of employment and the conditions of work in five telephone call centres in the telecommunications industry in Australia. Call centre work typically requires high levels of sustained interpersonal interaction with customers which can lead to burnout and employee withdrawal. Customer service staff can also become targets of customer hostility and abuse. In addition, this form of work tends to involve extensive employe…
Call Centres and Human Resource Management: A Cross-National Perspective
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a c
Labor-Management Cooperation: Antecedents and Impact on Organizational Performance
This study examines the antecedents and outcomes of labor-management cooperation. Data were drawn from 305 branches of a large unionized Australian-based multinational banking organization. The authors find that perceptions of a cooperative labor relations climate were positively influenced by procedural justice, the union's willingness to adopt an integrative approach to bargaining, and management's willingness to share information freely with t…
The new editor's introduction
Years of Human Relations
Human Relations was founded in 1947 as a collaborative transatlantic project between the Tavistock Institute of Human Relations in London and the Research Center for Group Dynamics at the Massachusetts Institute of Technology. Its objective was to encourage theoretical and methodological contributions to the social sciences and to promote their practical application to solve community problems. This article traces the development and evolution of…
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany, and Sweden) and three liberal market economies (LMEs) (Canada, the United States, and the United Kingdom). Overall, the authors find lower dismissal rates,…
Time to go
Workplace aggression: The Effects of Harassment on Job Burnout and Turnover Intentions
This article analyses the impact of harassment on job burnout and turnover intentions among a large sample of hospital nurses in Britain. It compares the effects of insider-initiated harassment from managers and colleagues with outsider-initiated harassment from patients and their relatives. The article also examines the effect of ethnicity and the impact of effective anti-harassment policies on job burnout and quit intentions. Results suggest fi…
Why do off‐shored I ndian call centre workers want to leave their jobs
Employee turnover is a major problem in off‐shored Indian call centres. Agents who service Western customers often face hostility and racial abuse because of who they are and where they are located. A substantial part of job‐related training focuses on teaching employees to manage their identity and modify their accent. Based on a sample ( n = 211) of Indian call centre workers servicing international customers, we explore these issues and invest…
Can Dirty Work be Satisfying? A Mixed Method Study of Workers Doing Dirty Jobs
It has been argued in this journal that sociologists can make an important contribution to the understanding of why workers report feeling satisfied with their work, particularly where job quality is poor. Utilising a mixed method approach, this article explores how employees derive satisfaction from dirty work. The term 'dirty work' refers to tasks and occupations that are perceived as disgusting, distasteful or degrading. The research was condu…
Business (7 obras) · Political science (7 obras) · Economics (6 obras) · Engineering (6 obras) · Psychology (6 obras) · Labor Movements and Unions (5 obras) · Sociology (5 obras) · Emotional Labor in Professions (3 obras) · Employment and Welfare Studies (3 obras) · Law (3 obras)