Bee‐lia Chua
Dados Biográficos
| ID | 3450692 |
|---|---|
| NOME | Bee‐lia Chua |
| PRENOMES | Bee‐lia |
| SOBRENOME | Chua |
| ASSINATURA | CHUA B L |
| AFILIAÇÕES | Universiti Putra Malaysia |
| ORCID | 0000-0001-5268-2988 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 21 |
| TOTAL DE CITAÇÕES | 26 |
| TOTAL COMO AUTOR | 21 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2016 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2025 |
| ÍNDICE H | 3 |
Consumer multifaceted trust of central bank digital currency (CBDC) payment in travel and tourism
Are you concerned about giving your private information to a hotel? Customer information privacy and its consequences
Wellness Tourism Attributes and Tourist Outcomes
Prior studies have identified the complexity involved in explaining the relationship between wellness tourism attributes and tourist behavior. This study investigated the configurational effects of 10 constructs in predicting the ambiguous area between overall satisfaction and destination behavioral loyalty. To achieve this, the study used a fuzzy set qualitative comparative analysis (fsQCA) and necessary condition analysis (NCA). The results of …
Travelers’ intentions and behaviors regarding central bank digital currency use
The use of central bank digital currency (CBDC) is an emerging issue in the tourism industry. We uncovered travelers’ intention with respect to CBDC adoption by broadening and intensifying the technology acceptance model (TAM). A total of 598 valid samples were examined and showed that TAM variables, confidence, competence, and consumer innovativeness sufficiently contribute to explicating the intention generation process of travelers for CBDC ad…
Do Tourists Dream of Urban Air Mobility? Psychology and the Unified Theory of Acceptance and Use of Technology
Traffic congestion is a widespread problem that can affect tourists at psychological, cognitive, physical, and social levels. Some cities are solving traffic congestion better than others. The purpose of this study is to unearth the perception of U.S. and Chinese tourists toward the adoption of urban air mobility (UAM). The novelty of the current study dwells in introducing avoidance, hyper-arousal, impairment in functioning and somatization as a…
In search of a reciprocal relationship in dessert cafés
This study examined a conceptual model encompassing perceived innovativeness, perceived values, attitude, and customer value co-creation behavior in the context of dessert cafés. An online survey was conducted with customers of dessert café chains based in Malaysia. The results indicated that menu innovativeness had the highest contribution to perceived innovativeness, followed by experiential innovativeness. The study found that perceived innova…
Reconciling civilizations
This research was designed to depict the process of generating approach behaviours for Korean and US residents for Muslim travellers. Through a quantitative procedure, the built frameworks explicated a sufficient amount of the variance in attitude, emotions and approach behaviours. Benefit perception, Islamic knowledge, social norm, image and Islamophobia were essential components of the developed frameworks. The mediating nature of resident atti…
Understanding the behavioral intention to use urban air autonomous vehicles
When hospitality brands go green
Drawing on the logic behind customer-brand relationships, this study presents a model outlining the role of brand authenticity in the context of green hospitality brands. A cross-sectional survey was administered to 352 Korean consumers who visited green hospitality premises. The results indicated that functional qualities and stakeholder involvement are essential to building perceived green brand authenticity. The study supported that an authent…
Armchair tourism
Impact of health risk perception on avoidance of international travel in the wake of a pandemic
As tourists are increasingly putting off their air travel due to the COVID-19 pandemic that has tremendously affected the travel and tourism industry, this study examined the role of negative affect, perceived health risk, perceived uncertainty, and mental wellbeing in forming travel attitudes and temporal avoidance behaviour to global destinations seriously-hit by the COVID-19 pandemic from a U.S. tourist perspective. The cross-sectional online …
Tourists’ outbound travel behavior in the aftermath of the Covid-19
Little is known regarding how the tourists will perceive the post-pandemic travel particularly when planning to travel to the most affected global destinations. This study was designed in response to the COVID-19 pandemic and its adverse impact on the travel and tourism industry. It primarily investigated the key factors of the U.S. tourists' destination attachment and the intentions to return to European and Asian destinations after the pandemic…
An Examination of the Influence of Emotional Solidarity on Value Cocreation with International Muslim Travelers
Given the rising Muslim travel market and the scarcity of research on Muslim inbound market, it is important to elucidate how international Muslim travelers are perceived through the lens of residents in non-Islamic countries. This study provided an insight into how value cocreation is created through emotional solidarity and attitudes in the context of the Muslim travel market. Results of the structural model for American residents were comparat…
Volunteer tourism (VT) traveler behavior
While volunteer tourism has been gaining in popularity around the world, few studies have looked into the travelers’ re-participation intention within a pro-social context. This study aimed to develop and test a new conceptual framework that explains the volunteer travelers’ behavioral intention formation in the context of a pro-social activity. It employed three theories, which include the norm activation model, the theory of planned behavior, a…
Hedonic and Utilitarian Performances as Determinants of Mental Health and Pro-Social Behaviors among Volunteer Tourists
International volunteer tourism is an emerging and sustainable trend of the global tourism industry. In this study, we attempted to provide a clear comprehension of volunteer tourists' mental health increase and pro-social intention formation. A survey method and quantitative approach were used. Our result from the structural analysis showed that hedonic and utilitarian performances, mental health, and volunteer tourism engagement had significant…
Customer Restaurant Choice
This study investigated restaurant customers' perceived importance of key factors in accordance with dining occasions and restaurant segments. Our investigation into restaurant selection and situational factors present two types of empirical evidence regarding customers' choice of restaurant. First, menu price was customers' top priority in restaurant selections for full-service, quick-casual, and quick-service restaurants. Second, restaurant cus…
The Post-Coronavirus World in the International Tourism Industry
The tourism industry has been seriously suffering from the coronavirus disease (COVID-19) crisis ever since its outbreak. Given this pandemic situation, the major aim of this study is to develop a conceptual framework that clearly explains the US international tourists' post-pandemic travel behaviors by expanding the theory of planned behavior (TPB). By utilizing a quantitative process, the TPB was successfully broadened by incorporating the trav…
Predictors of intention for continuing volunteer tourism activities among young tourists
Volunteer tourism (VT) is an emerging tourism paradigm especially for young tourists. This study inserted three critical constructs (i.e. quality of a VT program, trust in a VT program organization, and awareness of need) into the original theory of planned behavior (TPB) model. Our results indicated that newly-added constructs and the original TPB constructs significantly contribute to the formation of VT tourists' intention for continuing VT ac…
Price, people, location, culture and reputation
This study aims to examine why international hospitality and tourism (H&T) undergraduates (IHTUs) travel to Malaysia for higher education and what factors influence their choices. In-depth interviews were conducted with IHTUs studying in six different private higher education institutions. Thematic analysis found five noble factors: price, people, location, culture and reputation. Our findings can assist Malaysian private institutions in better m…
Investigating the key drivers of traveler loyalty in the airport lounge setting
This study intended to examine the structural relationships among functional congruity factors, delight, well-being perception, brand identification, and traveler satisfaction in the formation of air traveler loyalty for airline lounges. The survey sample consisted of 394 air travelers who visited an airline lounge in airport in the U.S. during the past six months. Structural equation modeling was used to test the conceptual model. Results of the…
Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty
This research developed a theoretical model explaining the relationship between service encounter performance, physical environment performance, novelty, overall satisfaction, and loyalty in the cruise context. The results of structural equation modeling (SEM) analysis showed that service encounter performance and physical environment performance were significant predictors of novelty, which in turn affected overall satisfaction and loyalty. The …
An Examination of the Influence of Emotional Solidarity on Value Cocreation with International Muslim Travelers
Given the rising Muslim travel market and the scarcity of research on Muslim inbound market, it is important to elucidate how international Muslim travelers are perceived through the lens of residents in non-Islamic countries. This study provided an insight into how value cocreation is created through emotional solidarity and attitudes in the context of the Muslim travel market. Results of the structural model for American residents were comparat…
When hospitality brands go green
Drawing on the logic behind customer-brand relationships, this study presents a model outlining the role of brand authenticity in the context of green hospitality brands. A cross-sectional survey was administered to 352 Korean consumers who visited green hospitality premises. The results indicated that functional qualities and stakeholder involvement are essential to building perceived green brand authenticity. The study supported that an authent…
Armchair tourism
Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty
This research developed a theoretical model explaining the relationship between service encounter performance, physical environment performance, novelty, overall satisfaction, and loyalty in the cruise context. The results of structural equation modeling (SEM) analysis showed that service encounter performance and physical environment performance were significant predictors of novelty, which in turn affected overall satisfaction and loyalty. The …
Wellness Tourism Attributes and Tourist Outcomes
Prior studies have identified the complexity involved in explaining the relationship between wellness tourism attributes and tourist behavior. This study investigated the configurational effects of 10 constructs in predicting the ambiguous area between overall satisfaction and destination behavioral loyalty. To achieve this, the study used a fuzzy set qualitative comparative analysis (fsQCA) and necessary condition analysis (NCA). The results of …
Predictors of intention for continuing volunteer tourism activities among young tourists
Volunteer tourism (VT) is an emerging tourism paradigm especially for young tourists. This study inserted three critical constructs (i.e. quality of a VT program, trust in a VT program organization, and awareness of need) into the original theory of planned behavior (TPB) model. Our results indicated that newly-added constructs and the original TPB constructs significantly contribute to the formation of VT tourists' intention for continuing VT ac…
Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty
This research developed a theoretical model explaining the relationship between service encounter performance, physical environment performance, novelty, overall satisfaction, and loyalty in the cruise context. The results of structural equation modeling (SEM) analysis showed that service encounter performance and physical environment performance were significant predictors of novelty, which in turn affected overall satisfaction and loyalty. The …
Price, people, location, culture and reputation
This study aims to examine why international hospitality and tourism (H&T) undergraduates (IHTUs) travel to Malaysia for higher education and what factors influence their choices. In-depth interviews were conducted with IHTUs studying in six different private higher education institutions. Thematic analysis found five noble factors: price, people, location, culture and reputation. Our findings can assist Malaysian private institutions in better m…
Investigating the key drivers of traveler loyalty in the airport lounge setting
This study intended to examine the structural relationships among functional congruity factors, delight, well-being perception, brand identification, and traveler satisfaction in the formation of air traveler loyalty for airline lounges. The survey sample consisted of 394 air travelers who visited an airline lounge in airport in the U.S. during the past six months. Structural equation modeling was used to test the conceptual model. Results of the…
Predictors of intention for continuing volunteer tourism activities among young tourists
Volunteer tourism (VT) is an emerging tourism paradigm especially for young tourists. This study inserted three critical constructs (i.e. quality of a VT program, trust in a VT program organization, and awareness of need) into the original theory of planned behavior (TPB) model. Our results indicated that newly-added constructs and the original TPB constructs significantly contribute to the formation of VT tourists' intention for continuing VT ac…
Volunteer tourism (VT) traveler behavior
While volunteer tourism has been gaining in popularity around the world, few studies have looked into the travelers’ re-participation intention within a pro-social context. This study aimed to develop and test a new conceptual framework that explains the volunteer travelers’ behavioral intention formation in the context of a pro-social activity. It employed three theories, which include the norm activation model, the theory of planned behavior, a…
Hedonic and Utilitarian Performances as Determinants of Mental Health and Pro-Social Behaviors among Volunteer Tourists
International volunteer tourism is an emerging and sustainable trend of the global tourism industry. In this study, we attempted to provide a clear comprehension of volunteer tourists' mental health increase and pro-social intention formation. A survey method and quantitative approach were used. Our result from the structural analysis showed that hedonic and utilitarian performances, mental health, and volunteer tourism engagement had significant…
Customer Restaurant Choice
This study investigated restaurant customers' perceived importance of key factors in accordance with dining occasions and restaurant segments. Our investigation into restaurant selection and situational factors present two types of empirical evidence regarding customers' choice of restaurant. First, menu price was customers' top priority in restaurant selections for full-service, quick-casual, and quick-service restaurants. Second, restaurant cus…
The Post-Coronavirus World in the International Tourism Industry
The tourism industry has been seriously suffering from the coronavirus disease (COVID-19) crisis ever since its outbreak. Given this pandemic situation, the major aim of this study is to develop a conceptual framework that clearly explains the US international tourists' post-pandemic travel behaviors by expanding the theory of planned behavior (TPB). By utilizing a quantitative process, the TPB was successfully broadened by incorporating the trav…
Impact of health risk perception on avoidance of international travel in the wake of a pandemic
As tourists are increasingly putting off their air travel due to the COVID-19 pandemic that has tremendously affected the travel and tourism industry, this study examined the role of negative affect, perceived health risk, perceived uncertainty, and mental wellbeing in forming travel attitudes and temporal avoidance behaviour to global destinations seriously-hit by the COVID-19 pandemic from a U.S. tourist perspective. The cross-sectional online …
Tourists’ outbound travel behavior in the aftermath of the Covid-19
Little is known regarding how the tourists will perceive the post-pandemic travel particularly when planning to travel to the most affected global destinations. This study was designed in response to the COVID-19 pandemic and its adverse impact on the travel and tourism industry. It primarily investigated the key factors of the U.S. tourists' destination attachment and the intentions to return to European and Asian destinations after the pandemic…
An Examination of the Influence of Emotional Solidarity on Value Cocreation with International Muslim Travelers
Given the rising Muslim travel market and the scarcity of research on Muslim inbound market, it is important to elucidate how international Muslim travelers are perceived through the lens of residents in non-Islamic countries. This study provided an insight into how value cocreation is created through emotional solidarity and attitudes in the context of the Muslim travel market. Results of the structural model for American residents were comparat…
Armchair tourism
In search of a reciprocal relationship in dessert cafés
This study examined a conceptual model encompassing perceived innovativeness, perceived values, attitude, and customer value co-creation behavior in the context of dessert cafés. An online survey was conducted with customers of dessert café chains based in Malaysia. The results indicated that menu innovativeness had the highest contribution to perceived innovativeness, followed by experiential innovativeness. The study found that perceived innova…
Reconciling civilizations
This research was designed to depict the process of generating approach behaviours for Korean and US residents for Muslim travellers. Through a quantitative procedure, the built frameworks explicated a sufficient amount of the variance in attitude, emotions and approach behaviours. Benefit perception, Islamic knowledge, social norm, image and Islamophobia were essential components of the developed frameworks. The mediating nature of resident atti…
Understanding the behavioral intention to use urban air autonomous vehicles
When hospitality brands go green
Drawing on the logic behind customer-brand relationships, this study presents a model outlining the role of brand authenticity in the context of green hospitality brands. A cross-sectional survey was administered to 352 Korean consumers who visited green hospitality premises. The results indicated that functional qualities and stakeholder involvement are essential to building perceived green brand authenticity. The study supported that an authent…
Travelers’ intentions and behaviors regarding central bank digital currency use
The use of central bank digital currency (CBDC) is an emerging issue in the tourism industry. We uncovered travelers’ intention with respect to CBDC adoption by broadening and intensifying the technology acceptance model (TAM). A total of 598 valid samples were examined and showed that TAM variables, confidence, competence, and consumer innovativeness sufficiently contribute to explicating the intention generation process of travelers for CBDC ad…
Do Tourists Dream of Urban Air Mobility? Psychology and the Unified Theory of Acceptance and Use of Technology
Traffic congestion is a widespread problem that can affect tourists at psychological, cognitive, physical, and social levels. Some cities are solving traffic congestion better than others. The purpose of this study is to unearth the perception of U.S. and Chinese tourists toward the adoption of urban air mobility (UAM). The novelty of the current study dwells in introducing avoidance, hyper-arousal, impairment in functioning and somatization as a…
Consumer multifaceted trust of central bank digital currency (CBDC) payment in travel and tourism
Are you concerned about giving your private information to a hotel? Customer information privacy and its consequences
Wellness Tourism Attributes and Tourist Outcomes
Prior studies have identified the complexity involved in explaining the relationship between wellness tourism attributes and tourist behavior. This study investigated the configurational effects of 10 constructs in predicting the ambiguous area between overall satisfaction and destination behavioral loyalty. To achieve this, the study used a fuzzy set qualitative comparative analysis (fsQCA) and necessary condition analysis (NCA). The results of …
Psychology (17 obras) · Business (16 obras) · Tourism (14 obras) · Marketing (13 obras) · Social Psychology (12 obras) · Diverse Aspects of Tourism Research (10 obras) · Digital Marketing and Social Media (9 obras) · Economics (9 obras) · Political science (9 obras) · Social Psychology (9 obras)