Stephan Grimmelikhuijsen
Dados Biográficos
| ID | 3473346 |
|---|---|
| NOME | Stephan Grimmelikhuijsen |
| PRENOMES | Stephan |
| SOBRENOME | Grimmelikhuijsen |
| ASSINATURA | GRIMMELIKHUIJSEN S |
| AFILIAÇÕES | Utrecht University |
| ORCID | 0000-0002-1553-6065 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 53 |
| TOTAL DE CITAÇÕES | 1230 |
| TOTAL COMO AUTOR | 46 |
| TOTAL COMO EDITOR | 7 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2009 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 18 |
Bridging the trust gap through proactive transparency
Proactive transparency—the voluntary release of information by public authorities—is widely promoted to enhance accountability and trust, yet its effects in accountability-deficit contexts are complicated by selective and limited disclosure practices. This study examines how the content and framing of proactive disclosures shape trust judgments, focusing on citizens’ dual vulnerabilities: dependence on institutional performance and on the credibi…
Recent developments in experimental public administration
Measuring citizen trust in regulatory agencies
Citizen trust in regulatory agencies is essential for the functioning of society and markets. Trust in regulatory agencies promotes compliance and strengthens trust in regulated sectors. Despite its importance, there is no systematic study on how trust is in this context can be measured best. In response, this article presents findings of a systematic review of measures of trust in regulatory contexts, assessing their utility for measuring citize…
Understanding Micro‐Level Budgeting Behavior
Decades of research emphasized collective behaviors in public budgeting, yet individual budget preferences remain underexplored. This paper argues that both well‐known and lesser‐known cognitive biases distort politicians' budget judgment, resulting in biased preferences. To test this, we conducted five preregistered experiments examining the impact of five biases—anchoring, herding, mental accounting, availability bias, and loss aversion—on budg…
Watching care behind closed doors
Nursing homes (NHs) play a critical role in caring for vulnerable people, yet their operations often remain hidden from public scrutiny, potentially causing a negative impact on service quality. We investigate upward and downward accountability mechanisms in NH services, examining how relatives of NH residents assess these mechanisms and what influences their assessments. We conducted an original survey in Spain (n = 1009), targeting direct relat…
Does enforcement style influence citizen trust in regulatory agencies? An experiment in six countries
Establishing and maintaining citizen trust is vital for the effectiveness and long-term viability of regulatory agencies. However, limited empirical research has been conducted on the relationship between regulatory action and citizen trust. This article addresses this gap by investigating the influence of various regulatory enforcement styles on citizen trust. We conducted a pre-registered and representative survey experiment in six countries (n…
Working 9 to 5? A cross-national analysis of public sector worker stereotypes
We present an inductive, citizen-driven appraoch to identify stereotypes of public sector worekrs across the United States, Canada, the Netherlands and South Korea (Study 1: n=918; Study 2: n=3,042). Contrary to common negative portrayals, we idetify two positive stereotypes across countries — having job security and serving society; and one neutral/negative stereotype — going home on time. Notably, Americans and Canadians have a more favorable v…
Regulators as Guardians of Trust? The Contingent and Modest Positive Effect of Targeted Transparency on Citizen Trust in Regulated Sectors
Targeted transparency has become an essential tool for regulation. Through information disclosure, regulatory agencies try to get regulated companies to improve their practices and comply with regulations. In the past, regulation was associated with distrust in regulated sectors. Recent research suggests that regulation, especially targeted transparency, may also increase citizen trust in regulated sectors. However, empirical evidence on whether …
Just like I thought’
Artificial Intelligence is increasingly used to support and improve street‐level decision‐making, but empirical evidence on how street‐level bureaucrats' work is affected by AI technologies is scarce. We investigate how AI recommendations affect street‐level bureaucrats' decision‐making and if explainable AI increases trust in such recommendations. We experimentally tested a realistic mock predictive policing system in a sample of Dutch police of…
The power of framing
Whistleblowing policies are seldom effective in inducing civil servants to report misconduct. While current literature focusses more upon the identification of the chief factors that prevent witnesses from reporting, it overlooks potentially effective strategies to stimulate active behavior. In particular, it neglects the framing and impact of information provision. According to the prospect theory, information that frames the consequences of non…
Screen-level bureaucrats in the age of algorithms
Algorithms are rapidly transforming government bureaucracies. The implications of this transformation for the work of public service employees are not yet well understood. So far, the literature has mostly neglected the use of algorithms by these “screen-level bureaucrats”, and this constitutes a major gap in our knowledge about how algorithms affect bureaucracies. To understand the work of screen-level bureaucrats and to explore how they activel…
Legitimacy of Algorithmic Decision-Making
Algorithmic decision-making in government has emerged rapidly in recent years, leading to a surge in attention for this topic by scholars from various fields, including public administration. Recent studies provide crucial yet fragmented insights on how the use of algorithms to support or fully automate decisions is transforming government. This article ties together these insights by applying the theoretical lenses of government legitimacy and i…
Core values for ideal civil servants
What do citizens want? How do citizens think public servants should behave? Although such questions seem straightforward, little is known about the values citizens expect public servants to uphold. This paper therefore identifies such values through extensive coding of qualitative data from representative samples of United States ( n = 395), Dutch ( n = 369), and South Korean ( n = 379) citizens. Surprisingly, and contrasting to assumptions in th…
Explaining Why the Computer Says No
Algorithms based on Artificial Intelligence technologies are slowly transforming street‐level bureaucracies, yet a lack of algorithmic transparency may jeopardize citizen trust. Based on procedural fairness theory, this article hypothesizes that two core elements of algorithmic transparency (accessibility and explainability) are crucial to strengthening the perceived trustworthiness of street‐level decision‐making. This is tested in one experimen…
Capturing the social relevance of government transparency and accountability using a behavioral lens
The link between transparency and accountability is an often discussed feature of good governance. Despite a great deal of attention, this relationship remains poorly understood. We argue that the adoption of a behavioral lens to evaluate the impact of transparency on accountability offers new opportunities to discover novel mechanisms that contribute to a more systematic understanding of when and why increasing government transparency enhances a…
A validated measurement for felt relational accountability in the public sector
The effectiveness of formal public sector accountability mechanisms is largely predicated on the individual perception of accountability. In particular, the individual’s experienced relationship to account holders is key in understanding the effects of formal accountability mechanisms. This article develops a measurement instrument for felt relational accountability in public administration. We measure perceived legitimacy and expertise of the ac…
Improving hand hygiene in hospitals
Nudging has become a well-known policy practice. Recently, ‘boosting’ has been suggested as an alternative to nudging. In contrast to nudges, boosts aim to empower individuals to exert their own agency to make decisions. This article is one of the first to compare a nudging and a boosting intervention, and it does so in a critical field setting: hand hygiene compliance of hospital nurses. During a 4-week quasi-experiment, we tested the effect of …
Management of Multiple Accountabilities Through Setting Priorities
Public sector actors are continuously being held accountable by a multitude of accountability forums. Responding to the forums’ demands often requires prioritizing between them. This study investigates how those prioritization choices are made. Drawing on two competing perspectives: the classical view of accountability as “answerability” which emphasizes hierarchy and control, and the modern interpretation of accountability as “management of expe…
Can decision transparency increase citizen trust in regulatory agencies? Evidence from a representative survey experiment
Decision transparency is often proposed as a way to maintain or even increase citizen trust, yet this assumption is still untested in the context of regulatory agencies. We test the effect of transparency of a typical decision tradeoff in regulatory enforcement: granting forbearance or imposing a sanction. We employed a representative survey experiment (n = 1,546) in which we test the effect of transparency in general (providing information about…
The unsung heroes of Information Polity
First paragraph: Dear readers of Information Polity. We hope you are well and keeping safe as the second wave of the COVID-19 Pandemic sweeps the world. We have all made significant sacrifices and adjustments to our professional and personal lives over the last year, and hopefully as 2021 progresses we will be able to get back to some sort of normality
Latent transparency and trust in government
Transparency is popularly believed to enhance the public's trust in government, yet experimental studies have found mixed results. One explanation is that public trust may respond more positively to a kind of “latent transparency” in which citizens highly value the mere potential for open access to government information, even if they may have more negative reactions when presented with the particular content of actual government information, doc…
A machine learning approach to open public comments for policymaking
In this paper, the author argues that the conflict between the copious amount of digital data processed by public organisations and the need for policy-relevant insights to aid public participation constitutes a ‘public information paradox’. Machine learning (ML) approaches may offer one solution to this paradox through algorithms that transparently collect and use statistical modelling to provide insights for policymakers. Such an approach is te…
Artificial intelligence, bureaucratic form, and discretion in public service
This article examines the relationship between Artificial Intelligence (AI), discretion, and bureaucratic form in public organizations. We ask: How is the use of AI both changing and changed by the bureaucratic form of public organizations, and what effect does this have on the use of discretion? The diffusion of information and communication technologies (ICTs) has changed administrative behavior in public organizations. Recent advances in AI ha…
The agency of algorithms
With the rise of computer algorithms in administrative decision-making, concerns are voiced about their lack of transparency and discretionary space for human decision-makers. However, calls to ‘keep humans in the loop’ may be moot points if we fail to understand how algorithms impact human decision-making and how algorithmic design impacts the practical possibilities for transparency and human discretion. Through a review of recent academic lite…
Transparency in algorithmic decision-making
This article uses a theoretical and methodological framework derived from the political theorist Quentin Skinner and the conceptual historian Reinhart Koselleck to examine ideational and conceptual tensions and shifts related to the transparency of algorithmic and other automatic governmental decision-making in Finland. Most of the research material comprises national and international official documents and semi-structured expert interviews. In …
Effects of Transparency on the Perceived Trustworthiness of a Government Organization
Although the effect of government transparency on trust is heavily debated, our theoretical and empirical understanding of this relationship is still limited. The basic assumption tested in this article is whether transparency leads to higher levels of perceived trustworthiness. This article uses theories from social psychology to advance our understanding of the effects and mechanism of the relationship between transparency and the perceived tru…
The Effect of Transparency on Trust in Government
Transparency is considered a key value for trustworthy governments. However, the effect of transparency on citizens’ trust across national cultures is overlooked in current research. This article compares the effect of transparency on trust in government in the Netherlands and South Korea. The effect is investigated in two similar series of three experiments. The authors hypothesize that the effect of transparency differs because the countries ha…
Behavioral Public Administration
Behavioral public administration is the analysis of public administration from the micro‐level perspective of individual behavior and attitudes by drawing on insights from psychology on the behavior of individuals and groups. The authors discuss how scholars in public administration currently draw on theories and methods from psychology and related fields and point to research in public administration that could benefit from further integration. …
Developing and Testing a Theoretical Framework for Computer‐Mediated Transparency of Local Governments
This article contributes to the emerging literature on transparency by developing and empirically testing a theoretical framework that explains the determinants of local government Web site transparency. It aims to answer the following central question: What institutional factors determine the different dimensions of government transparency? The framework distinguishes three dimensions of transparency—decision making transparency, policy informat…
Linking transparency, knowledge and citizen trust in government
Declining citizen trust in government is an important driver for NPM-style reforms. Increasing people’s knowledge by providing factual knowledge about government performance outcomes is seen as an important way of increasing citizen trust in government. Does this promise hold or is knowledge about performance outcomes not that important? Two rivalling hypotheses are being investigated. One proposition postulates a link between knowledge and trust…
Developing and Testing an Integrative Framework for Open Government Adoption in Local Governments
Open government is an important innovation to foster trustworthy and inclusive governments. The authors develop and test an integrative theoretical framework drawing from theories on policy diffusion and innovation adoption. Based on this, they investigate how structural, cultural, and environmental variables explain three dimensions of open government: accessibility, transparency, and participation. The framework is tested by combining 2014 surv…
Does Twitter Increase Perceived Police Legitimacy
Social media use has become increasingly popular among police forces. The literature suggests that social media use can increase perceived police legitimacy by enabling transparency and participation. Employing data from a large and representative survey of Dutch citizens ( N = 4,492) , this article tests whether and how social media use affects perceived legitimacy for a major social media platform, Twitter. A negligible number of citizens engag…
Validating a scale for citizen trust in government organizations
Citizen trust in government at the macro level has been studied by public administration scholars for many years. To further our understanding, assessing trust at the meso level of government organizations is important to more precisely determine effects and antecedents of trust at the organizational level. The organizational trust literature has shown that organizational trustworthiness is multidimensional, but the extant literature has not vali…
Artificial intelligence, bureaucratic form, and discretion in public service
This article examines the relationship between Artificial Intelligence (AI), discretion, and bureaucratic form in public organizations. We ask: How is the use of AI both changing and changed by the bureaucratic form of public organizations, and what effect does this have on the use of discretion? The diffusion of information and communication technologies (ICTs) has changed administrative behavior in public organizations. Recent advances in AI ha…
Management of Multiple Accountabilities Through Setting Priorities
Public sector actors are continuously being held accountable by a multitude of accountability forums. Responding to the forums’ demands often requires prioritizing between them. This study investigates how those prioritization choices are made. Drawing on two competing perspectives: the classical view of accountability as “answerability” which emphasizes hierarchy and control, and the modern interpretation of accountability as “management of expe…
Can decision transparency increase citizen trust in regulatory agencies? Evidence from a representative survey experiment
Decision transparency is often proposed as a way to maintain or even increase citizen trust, yet this assumption is still untested in the context of regulatory agencies. We test the effect of transparency of a typical decision tradeoff in regulatory enforcement: granting forbearance or imposing a sanction. We employed a representative survey experiment (n = 1,546) in which we test the effect of transparency in general (providing information about…
Just like I thought’
Artificial Intelligence is increasingly used to support and improve street‐level decision‐making, but empirical evidence on how street‐level bureaucrats' work is affected by AI technologies is scarce. We investigate how AI recommendations affect street‐level bureaucrats' decision‐making and if explainable AI increases trust in such recommendations. We experimentally tested a realistic mock predictive policing system in a sample of Dutch police of…
Open data for democracy
Open data platforms are hoped to foster democratic processes, yet recent empirical research shows that so far they have failed to do so. We argue that current open data platforms do not take into account the complexity of democratic processes which results in overly simplistic approaches to open data platform design. Democratic processes are multifaceted and open data can be used for various purposes, with diverging roles, rules and tools by citi…
The agency of algorithms
With the rise of computer algorithms in administrative decision-making, concerns are voiced about their lack of transparency and discretionary space for human decision-makers. However, calls to ‘keep humans in the loop’ may be moot points if we fail to understand how algorithms impact human decision-making and how algorithmic design impacts the practical possibilities for transparency and human discretion. Through a review of recent academic lite…
Administration by algorithm
Algorithmic decision-making is neither a recent phenomenon nor one necessarily associated with artificial intelligence (AI), though advances in AI are increasingly resulting in what were heretofore human decisions being taken over by, or becoming dependent on, algorithms and technologies like machine learning. Such developments promise many potential benefits, but are not without certain risks. These risks are not always well understood. It is no…
Do transparent government agencies strengthen trust
Trust in government has been shown to be volatile in recent years and Internet transparency is seen as a solution to strengthen trust. However, critics argue that transparency will only lead to less trust, and sceptics say that it has no effect at all. This debate on transparency is lacking empirical information, and therefore central to this article is to what extent transparency influences trust. Three dimensions of trust are distinguished: the…
The Effects of Judicial Transparency on Public Trust
Trust in judges is needed for voluntary acceptance of judicial decisions, and judicial transparency is thought to strengthen trust. It exposes the public to symbols that embrace a ‘myth of legality’ which is expected to have a positive effect on trust. We assess a specific understanding of transparency and trust by looking at the moderating effect of knowledge and predisposition to trust. We report on a field experiment which investigates the eff…
A good man but a bad wizard. About the limits and future of transparency of democratic governments
Computer-mediated transparency is seen as a powerful tool to attain policy goals and to transform government. This is based on the idea that transparency is something good in itself, which can be attained by using ICTs eventually improving government and citizen relations. This article claims that although transparency of government is necessary, scholars and practitioners tend to overestimate its positive effects and underestimate its negative e…
Linking Decision-Making Procedures to Decision Acceptance and Citizen Voice
Government decision-making procedures and transparency ensure responsive governance. Yet, there are few attempts to assess how these two factors shape citizens’ intentions to voice opposition to government decisions. We predict that the effect of decision-making procedures on voice is contingent upon the fairness of government decision-making procedures. We also hypothesize that the strength of this effect will vary according to how transparent t…
Latent transparency and trust in government
Transparency is popularly believed to enhance the public's trust in government, yet experimental studies have found mixed results. One explanation is that public trust may respond more positively to a kind of “latent transparency” in which citizens highly value the mere potential for open access to government information, even if they may have more negative reactions when presented with the particular content of actual government information, doc…
Introduction to special issue algorithmic transparency in government
The editorial sets the stage for the special issue on algorithmic transparency in government. The papers in the issue bring together transparency challenges experienced across different levels of government, including macro-, meso-, and micro-levels. This highlights that transparency issues transcend different levels of government – from European regulation to individual public bureaucrats. With a special focus on these links, the editorial sketc…
Regulators as Guardians of Trust? The Contingent and Modest Positive Effect of Targeted Transparency on Citizen Trust in Regulated Sectors
Targeted transparency has become an essential tool for regulation. Through information disclosure, regulatory agencies try to get regulated companies to improve their practices and comply with regulations. In the past, regulation was associated with distrust in regulated sectors. Recent research suggests that regulation, especially targeted transparency, may also increase citizen trust in regulated sectors. However, empirical evidence on whether …
Core values for ideal civil servants
What do citizens want? How do citizens think public servants should behave? Although such questions seem straightforward, little is known about the values citizens expect public servants to uphold. This paper therefore identifies such values through extensive coding of qualitative data from representative samples of United States ( n = 395), Dutch ( n = 369), and South Korean ( n = 379) citizens. Surprisingly, and contrasting to assumptions in th…
Transparency in Public–private Partnerships
Scholars' criticism of transparency in public–private partnerships ( PPPs ) often focuses on ‘external’ transparency, that is, the extent to which internal information is visible to the outside world. However, to achieve external transparency, internal transparency – the availability and inferability of information for the public procurer and the private party – is crucial. In this article we analyse input, process, and output transparency from t…
Open data work
During recent years, the amount of data released on platforms by public administrations around the world have exploded. Open government data platforms are aimed at enhancing transparency and participation. Even though the promises of these platforms are high, their full potential has not yet been reached. Scholars have identified technical and quality barriers of open data usage. Although useful, these issues fail to acknowledge that the meaning …
Do transparent government agencies strengthen trust
Trust in government has been shown to be volatile in recent years and Internet transparency is seen as a solution to strengthen trust. However, critics argue that transparency will only lead to less trust, and sceptics say that it has no effect at all. This debate on transparency is lacking empirical information, and therefore central to this article is to what extent transparency influences trust. Three dimensions of trust are distinguished: the…
Communities of Public Service Support
Being transparent or spinning the message? An experiment into the effects of varying message content on trust in government
Computer-mediated transparency is widely acknowledged to be a powerful instrument to strengthen citizen trust in government. However, government websites are often used as a convenient way to spread 'spinned' policy messages with highly positive interpretations of government policies. This paper focuses on this particular element of transparency: the extent to which a policy message contains balanced information. A truly balanced message should a…
Developing and Testing a Theoretical Framework for Computer‐Mediated Transparency of Local Governments
This article contributes to the emerging literature on transparency by developing and empirically testing a theoretical framework that explains the determinants of local government Web site transparency. It aims to answer the following central question: What institutional factors determine the different dimensions of government transparency? The framework distinguishes three dimensions of transparency—decision making transparency, policy informat…
Linking transparency, knowledge and citizen trust in government
Declining citizen trust in government is an important driver for NPM-style reforms. Increasing people’s knowledge by providing factual knowledge about government performance outcomes is seen as an important way of increasing citizen trust in government. Does this promise hold or is knowledge about performance outcomes not that important? Two rivalling hypotheses are being investigated. One proposition postulates a link between knowledge and trust…
A good man but a bad wizard. About the limits and future of transparency of democratic governments
Computer-mediated transparency is seen as a powerful tool to attain policy goals and to transform government. This is based on the idea that transparency is something good in itself, which can be attained by using ICTs eventually improving government and citizen relations. This article claims that although transparency of government is necessary, scholars and practitioners tend to overestimate its positive effects and underestimate its negative e…
The Effect of Transparency on Trust in Government
Transparency is considered a key value for trustworthy governments. However, the effect of transparency on citizens’ trust across national cultures is overlooked in current research. This article compares the effect of transparency on trust in government in the Netherlands and South Korea. The effect is investigated in two similar series of three experiments. The authors hypothesize that the effect of transparency differs because the countries ha…
Effects of Transparency on the Perceived Trustworthiness of a Government Organization
Although the effect of government transparency on trust is heavily debated, our theoretical and empirical understanding of this relationship is still limited. The basic assumption tested in this article is whether transparency leads to higher levels of perceived trustworthiness. This article uses theories from social psychology to advance our understanding of the effects and mechanism of the relationship between transparency and the perceived tru…
Organizational arrangements for targeted transparency
Disclosure of information is an increasingly popular policy instrument to increase compliance. While the use of disclosed information by consumers has been studied, little is known about the disclosure practices of organizations. The central question in this paper is: how do organizations translate the trade-off between legal and communicative quality into an organizational arrangement for the production of client communication products? Scholars…
Does Twitter Increase Perceived Police Legitimacy
Social media use has become increasingly popular among police forces. The literature suggests that social media use can increase perceived police legitimacy by enabling transparency and participation. Employing data from a large and representative survey of Dutch citizens ( N = 4,492) , this article tests whether and how social media use affects perceived legitimacy for a major social media platform, Twitter. A negligible number of citizens engag…
Transparency in Public–private Partnerships
Scholars' criticism of transparency in public–private partnerships ( PPPs ) often focuses on ‘external’ transparency, that is, the extent to which internal information is visible to the outside world. However, to achieve external transparency, internal transparency – the availability and inferability of information for the public procurer and the private party – is crucial. In this article we analyse input, process, and output transparency from t…
The Effects of Judicial Transparency on Public Trust
Trust in judges is needed for voluntary acceptance of judicial decisions, and judicial transparency is thought to strengthen trust. It exposes the public to symbols that embrace a ‘myth of legality’ which is expected to have a positive effect on trust. We assess a specific understanding of transparency and trust by looking at the moderating effect of knowledge and predisposition to trust. We report on a field experiment which investigates the eff…
Not So Universal After All
Government transparency has become a widespread value of democratic governance, yet theory suggests that various forces shape transparency differently in consensual and majoritarian regimes. As a result, transparency may achieve different goals in different democratic regimes. Presented here are the results of a study comparing the Netherlands and New Jersey. Results reveal that ideas about information disclosure in the two jurisdictions are dist…
Behavioral Public Administration
Behavioral public administration is the analysis of public administration from the micro‐level perspective of individual behavior and attitudes by drawing on insights from psychology on the behavior of individuals and groups. The authors discuss how scholars in public administration currently draw on theories and methods from psychology and related fields and point to research in public administration that could benefit from further integration. …
Developing and Testing an Integrative Framework for Open Government Adoption in Local Governments
Open government is an important innovation to foster trustworthy and inclusive governments. The authors develop and test an integrative theoretical framework drawing from theories on policy diffusion and innovation adoption. Based on this, they investigate how structural, cultural, and environmental variables explain three dimensions of open government: accessibility, transparency, and participation. The framework is tested by combining 2014 surv…
Years of Transparency Research
This article synthesizes the cross‐disciplinary literature on government transparency. It systematically reviews research addressing the topic of government transparency published between 1990 and 2015. The review uses 187 studies to address three questions: (1) What forms of transparency has the literature identified? (2) What outcomes does the literature attribute to transparency? and (3) How successful is transparency in achieving those goals?…
What Happens After the Storm? Investigating Three Conditions Under Which Local Governments Change Integrity Policy After Scandals
Integrity violations often generate political scandals, but what conditions determine whether this eventually leads to the improvement of integrity measures and policies? This article analyzes integrity scandals of 17 Dutch municipalities in the period 2006–2010 using qualitative comparative analysis. Three conditions are taken into consideration: media attention, presence of external audits, and involvement of civil servants in the violation. Fi…
Utilization of open government data
This paper presents a comprehensive overview of the literature on the types, effects, conditions and user of Open Government Data (OGD). The review analyses 101 academic studies about OGD which discuss at least one of the four factors of OGD utilization: the different types of utilization, the effects of utilization, the key conditions, and the different users. Our analysis shows that the majority of studies focus on the OGD provisions while assu…
Connecting societal issues, users and data. Scenario-based design of open data platforms
Open data for democracy
Open data platforms are hoped to foster democratic processes, yet recent empirical research shows that so far they have failed to do so. We argue that current open data platforms do not take into account the complexity of democratic processes which results in overly simplistic approaches to open data platform design. Democratic processes are multifaceted and open data can be used for various purposes, with diverging roles, rules and tools by citi…
Linking Decision-Making Procedures to Decision Acceptance and Citizen Voice
Government decision-making procedures and transparency ensure responsive governance. Yet, there are few attempts to assess how these two factors shape citizens’ intentions to voice opposition to government decisions. We predict that the effect of decision-making procedures on voice is contingent upon the fairness of government decision-making procedures. We also hypothesize that the strength of this effect will vary according to how transparent t…
Validating a scale for citizen trust in government organizations
Citizen trust in government at the macro level has been studied by public administration scholars for many years. To further our understanding, assessing trust at the meso level of government organizations is important to more precisely determine effects and antecedents of trust at the organizational level. The organizational trust literature has shown that organizational trustworthiness is multidimensional, but the extant literature has not vali…
Breaking bad news without breaking trust
Can a government agency mitigate the negative effect of "bad new" on public trust? To answer this question, we carried out a baseline survey to measure public trust five days before a major press release involving bad news about an error committed by an independent regulatory agency in the Netherlands. Two days after the agency's press release, we carried out a survey experiment to test the effects on public trust of the press release itself as w…
Behavioral Public Administration
Well-known public administration scholars have stressed the importance of psychological research for the study of public administration. Neighboring disciplines such as economics and political science have witnessed the emergence of the psychology-informed subfields of behavioral economics and political psychology. Along the same lines, an emerging behavioral public administration is an approach characterized by the interdisciplinary analysis of …
Open data work
During recent years, the amount of data released on platforms by public administrations around the world have exploded. Open government data platforms are aimed at enhancing transparency and participation. Even though the promises of these platforms are high, their full potential has not yet been reached. Scholars have identified technical and quality barriers of open data usage. Although useful, these issues fail to acknowledge that the meaning …
Political science (44 obras) · Public relations (32 obras) · Business (30 obras) · Law (30 obras) · Law (28 obras) · Public Policy and Administration Research (24 obras) · Computer Science (22 obras) · Transparency (behavior (22 obras) · E-Government and Public Services (21 obras) · Psychology (18 obras)