W Timothy Coombs
Dados Biográficos
| ID | 3485175 |
|---|---|
| NOME | W Timothy Coombs |
| PRENOMES | W Timothy |
| SOBRENOME | Coombs |
| ASSINATURA | COOMBS W T |
| AFILIAÇÕES | Eastern Illinois University |
| ORCID | 0000-0002-3693-4388 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 20 |
| TOTAL DE CITAÇÕES | 16 |
| TOTAL COMO AUTOR | 18 |
| TOTAL COMO EDITOR | 2 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 1995 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2025 |
| ÍNDICE H | 2 |
Readiness as a new framework for crisis management
Purpose The study provides an initial empirical examination of Jin et al .’s (2024) new READINESS model through the expert opinions of crisis communication academics and practitioners. Through this examination, the goal is to understand crisis READINESS and how it relates to other key concepts in the crisis literature, such as preparedness and resilience. Design/methodology/approach An exploratory quantitative online survey of 30 experts in crisi…
The Handbook of Crisis Communication
Organizational Crisis Communication
Organizations in crisis often fail to select the optimal crisis response strategy, preferring strategies that avoid short-term losses over the ones that offer long-term gains. This article proposes a descriptive theory of behavioral crisis communication that uses principles of behavioral economics to explain the recurrence of suboptimal anomalies found in crisis communication. Based on decision-making literature we first argue that the distinct c…
Crises and Crisis Management
Organizational research has long been interested in crises and crisis management. Whether focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a number of important findings. However, research in this space remains fragmented, making it difficult for scholars to understand the literature’s core conclusions, recognize unsolved problems, and navigate paths forward. To address these issues, we propose an integrative f…
The value of communication during a crisis
Applied Crisis Communication and Crisis Management
This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, which the students apply through analysis of 17 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis, and post-crisis pe…
The Handbook of Crisis Communication
Parameters for Crisis Communication
Corporate Social Responsibility
Institutionalizing can mean becoming part of a larger structure or being placed in the care of an institution. Corporate Social Responsibility (CSR) has communicative demands that present an opportunity for strategic communication to become part of the organizational management structure. However, communication practice also must resist the force of being institutionalized by serving other departments rather than contributing to organizational de…
Comparing apology to equivalent crisis response strategies
Campus Crisis Management
Attribution Theory as a guide for post-crisis communication research
Protecting Organization Reputations During a Crisis
Unpacking the halo effect
Purpose Crisis managers believe in the value of a favorable, pre‐crisis reputation. The prior reputation can create a halo effect that protects an organization during a crisis. The prior reputation/halo might work as a shield that deflects the potential reputational damage from a crisis. Or the prior reputation/halo might encourage stakeholders to give the organization the benefit of the doubt in the crisis (reduce attributions of crisis responsi…
The Protective Powers of Crisis Response Strategies
This study examines how stakeholders perceive the various crisis response strategies identified in the Situational Crisis Communication Theory (SCCT). SCCT seeks to use research and theory to develop recommendations for the use of crisis response strategies. The crisis response strategies are matched to the nature of the crisis situation. The idea is to match the level of responsibility and aid to victims in the crisis response strategy that woul…
Helping Crisis Managers Protect Reputational Assets
A situational crisis communication theory (SCCT), which articulates the variables, assumptions, and relationships that should be considered in selecting crisis response strategies to protect an organization’s reputation, is advanced. Although various studies taking a situational approach have touched on certain of the theory’s variables and relationships, this study represents the first attempt to articulate and begin to test a situational theory…
Assessing online issue threats
To be effective, issue managers must develop a sophisticated understanding of the Internet's effect on issues management. Our current understanding is in an early phase of description. We know that the Internet makes it easier for publics to form so they can press an issue but precious little is known of how the dynamic operates. The issue contagion perspective is offered as an explanatory and prescriptive device. The idea of an issue contagion p…
An Analytic Framework for Crisis Situations
Crisis management research is developing a solid line of research that examines the communicative responses of organizations in crisis. As we begin to address crisis responses, it is essential to develop an understanding of how to make the most effective use of these symbolic resources. Analyzing the crisis situation is an important step toward understanding the effective use of crisis responses. If we accept that the situation influences communi…
Communication and Attributions in a Crisis
This study provides a partial test of a symbolic approach to crisis management. The symbolic approach examines the strategies used to respond to crises. The study concentrated on the match between crisis type and crisis response strategy. An experimental design was used to explore how crisis type, organization performance history and crisis response were associated with the image of an organization. Additional analyses explored how causal attribu…
Choosing the Right Words
Although crisis management has evolved rapidly over the past decade, the symbolic aspect of crisis management has been ignored. More specifically, little research has examined crisis-response strategies (public statements made after a crisis) to see how these messages can be used to shape public perceptions of the crisis and the organization in crisis. This article synthesizes existing literature to create a list of crisis-response strategies and…
Organizational Crisis Communication
Organizations in crisis often fail to select the optimal crisis response strategy, preferring strategies that avoid short-term losses over the ones that offer long-term gains. This article proposes a descriptive theory of behavioral crisis communication that uses principles of behavioral economics to explain the recurrence of suboptimal anomalies found in crisis communication. Based on decision-making literature we first argue that the distinct c…
Assessing online issue threats
To be effective, issue managers must develop a sophisticated understanding of the Internet's effect on issues management. Our current understanding is in an early phase of description. We know that the Internet makes it easier for publics to form so they can press an issue but precious little is known of how the dynamic operates. The issue contagion perspective is offered as an explanatory and prescriptive device. The idea of an issue contagion p…
Corporate Social Responsibility
Institutionalizing can mean becoming part of a larger structure or being placed in the care of an institution. Corporate Social Responsibility (CSR) has communicative demands that present an opportunity for strategic communication to become part of the organizational management structure. However, communication practice also must resist the force of being institutionalized by serving other departments rather than contributing to organizational de…
Choosing the Right Words
Although crisis management has evolved rapidly over the past decade, the symbolic aspect of crisis management has been ignored. More specifically, little research has examined crisis-response strategies (public statements made after a crisis) to see how these messages can be used to shape public perceptions of the crisis and the organization in crisis. This article synthesizes existing literature to create a list of crisis-response strategies and…
Communication and Attributions in a Crisis
This study provides a partial test of a symbolic approach to crisis management. The symbolic approach examines the strategies used to respond to crises. The study concentrated on the match between crisis type and crisis response strategy. An experimental design was used to explore how crisis type, organization performance history and crisis response were associated with the image of an organization. Additional analyses explored how causal attribu…
An Analytic Framework for Crisis Situations
Crisis management research is developing a solid line of research that examines the communicative responses of organizations in crisis. As we begin to address crisis responses, it is essential to develop an understanding of how to make the most effective use of these symbolic resources. Analyzing the crisis situation is an important step toward understanding the effective use of crisis responses. If we accept that the situation influences communi…
Helping Crisis Managers Protect Reputational Assets
A situational crisis communication theory (SCCT), which articulates the variables, assumptions, and relationships that should be considered in selecting crisis response strategies to protect an organization’s reputation, is advanced. Although various studies taking a situational approach have touched on certain of the theory’s variables and relationships, this study represents the first attempt to articulate and begin to test a situational theory…
Assessing online issue threats
To be effective, issue managers must develop a sophisticated understanding of the Internet's effect on issues management. Our current understanding is in an early phase of description. We know that the Internet makes it easier for publics to form so they can press an issue but precious little is known of how the dynamic operates. The issue contagion perspective is offered as an explanatory and prescriptive device. The idea of an issue contagion p…
Unpacking the halo effect
Purpose Crisis managers believe in the value of a favorable, pre‐crisis reputation. The prior reputation can create a halo effect that protects an organization during a crisis. The prior reputation/halo might work as a shield that deflects the potential reputational damage from a crisis. Or the prior reputation/halo might encourage stakeholders to give the organization the benefit of the doubt in the crisis (reduce attributions of crisis responsi…
The Protective Powers of Crisis Response Strategies
This study examines how stakeholders perceive the various crisis response strategies identified in the Situational Crisis Communication Theory (SCCT). SCCT seeks to use research and theory to develop recommendations for the use of crisis response strategies. The crisis response strategies are matched to the nature of the crisis situation. The idea is to match the level of responsibility and aid to victims in the crisis response strategy that woul…
Attribution Theory as a guide for post-crisis communication research
Protecting Organization Reputations During a Crisis
Comparing apology to equivalent crisis response strategies
Campus Crisis Management
Corporate Social Responsibility
Institutionalizing can mean becoming part of a larger structure or being placed in the care of an institution. Corporate Social Responsibility (CSR) has communicative demands that present an opportunity for strategic communication to become part of the organizational management structure. However, communication practice also must resist the force of being institutionalized by serving other departments rather than contributing to organizational de…
The Handbook of Crisis Communication
Parameters for Crisis Communication
Applied Crisis Communication and Crisis Management
This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, which the students apply through analysis of 17 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis, and post-crisis pe…
The value of communication during a crisis
Crises and Crisis Management
Organizational research has long been interested in crises and crisis management. Whether focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a number of important findings. However, research in this space remains fragmented, making it difficult for scholars to understand the literature’s core conclusions, recognize unsolved problems, and navigate paths forward. To address these issues, we propose an integrative f…
Organizational Crisis Communication
Organizations in crisis often fail to select the optimal crisis response strategy, preferring strategies that avoid short-term losses over the ones that offer long-term gains. This article proposes a descriptive theory of behavioral crisis communication that uses principles of behavioral economics to explain the recurrence of suboptimal anomalies found in crisis communication. Based on decision-making literature we first argue that the distinct c…
The Handbook of Crisis Communication
Readiness as a new framework for crisis management
Purpose The study provides an initial empirical examination of Jin et al .’s (2024) new READINESS model through the expert opinions of crisis communication academics and practitioners. Through this examination, the goal is to understand crisis READINESS and how it relates to other key concepts in the crisis literature, such as preparedness and resilience. Design/methodology/approach An exploratory quantitative online survey of 30 experts in crisi…
Political science (18 obras) · Public Relations and Crisis Communication (17 obras) · Public relations (16 obras) · Crisis communication (13 obras) · Business (12 obras) · Computer Science (12 obras) · Crisis response (11 obras) · Crisis management (10 obras) · Disaster Management and Resilience (10 obras) · Law (8 obras)